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Hotels.com Reviews

Reviews and experiences from TopCashback members who have shopped with Hotels.com. Log in to review

Hotels.com Reviews
	extra cash back Every little helps these days
	SwindonMan \| 14 Apr 2024 Report Abuse
	ZERO CASHBACK ON 2 OCCASSIONS Booked December 2023 hotel in Malta - cashback of 12% failed to track and was refused after submitting my claim - could not trace it ! Again booked Malta hotel in March 2024 and again failed to track at the promised 12% - submitted claim and again came back as unable to trace. So avoid - they were different hotels on Malta so interesting ....
	Peter_Simmons \| 08 Apr 2024 Report Abuse
	Can't find transaction! Hotels.com have refused to pay because they can't find any record of this transaction! Bizarre
	Mjw2104 \| 07 Apr 2024 Report Abuse
	Good cash back Some great deals on this site
	Benghazic \| 06 Apr 2024 Report Abuse
	Would not track cashback and struggling to get refund Really poor experience from this merchant overall, had a bad stay booked through them, the cashback never tracked and they said "cannot find transaction" despite me having a receipt and providing the number from it, also they make it exceptionally difficult to get a refund - I'm still fighting for it and I'll take it further if I have to, but will definitely NEVER book with them again
	SavvyCashbacker \| 05 Apr 2024 Report Abuse
	test testing purposes
	ReegenCapes \| 03 Apr 2024 Report Abuse
	Tracked at 2% instead of the advertised 10% for September 2024 booking Booked on 01/04/24. Tracked at 2% instead of advertised 10% for September 2024 booking. Have had to submit cashback claim.
	dix \| 01 Apr 2024 Report Abuse
	Excellent Never had an issue with Hotels.com - you have to time bookings to take advantage of the bigger CB offers but they have never declined so I will always book with them if I can.
	neclemen \| 26 Mar 2024 Report Abuse
	Book when it's 20% cashback Got a deal of 20% cashback and 10% off the hotels over Xmas & NY 23-24 of our All Inc hotel, also got an upgrade to a brilliant suite with VIP lounge access, nearly £850 cashback after the 10% discount. Not bad.
	Twitch70 \| 19 Mar 2024 Report Abuse
	Tracks well Always tracks well for me. Very happy
	Topz \| 16 Mar 2024 Report Abuse
	Tracks well Always tracks well for me. Very happy
	Topz \| 16 Mar 2024 Report Abuse
	Regularly refused I have used this site a number of times and always followed the correct process. I have been using Cashback sites for some years and hotels.com is the worst payer of Cashback. I thought it was simply they didn’t want to payout on the larger amounts (one for £200+ was refused last year without any explanation) but I also had one refused for £0.77 ! Simply, don’t take their Cashback into consideration when booking a hotel.
	Hjks001 \| 11 Mar 2024 Report Abuse
	Very poor do not honour offers Booked hotels when a 12% cash back offer was advertised 3 items not tracked Made a missing claim Hotels.com declined even though I have email confirmation with booking reference Top cash back failed to help with the claim Asked for email address to contact both companies and they don’t even want to help Why put offers on if you do not want to honour them ?
	Neil Bentley \| 09 Mar 2024 Report Abuse
	3 months to be told that my purchase can't be tracked Purchase didn't show up in my account history, so I submitted a claim, provided proof that I had made the purchase within minutes of the click being registered. Hotels.com just said "no" and now TopCashback have refused to do anything about it. How convenient.
	Revwood \| 07 Mar 2024 Report Abuse
	Will try to avoid in future Took 5 months of them trying to only give me 2% when I knew I was due 10%. I had to keep pushing for the right amount and finally got there. Has taken up a lot of time. I'll defo try to avoid Hotels.com in future.
	kellybegley \| 06 Mar 2024 Report Abuse
	7 Months and Still Waiting I finished my holiday 1st Aug ‘23 and although it was confirmed it has never reached payable. I am owed £245 and would like to use it towards a new holiday but after 7 months it doesn't look like its coming anytime soon.
	nickyjb \| 29 Feb 2024 Report Abuse
	Annoying it doesn't take VAT into account on cashback Annoying it doesn't take VAT into account on cashback - bit annoying really as no other retailer does that so you think it's not tracked the purchase price correctly. would be better if they just adjusted their % instead
	username3487234729 \| 26 Feb 2024 Report Abuse
	Very Poor Took over a year to get cashback credited to my account
	corralieb \| 25 Feb 2024 Report Abuse
	cashback takes a lot longer than the advised time (months longer) cashback takes a lot longer than the advised time (months longer) when chased always told it's the retailer's delay.
	shankz_25 \| 21 Feb 2024 Report Abuse
	Good cash back Some great deals on this site
	Benghazic \| 21 Feb 2024 Report Abuse
	Good service You get what they promised! usually takes 2 months to get the money back
	costaaj2 \| 09 Feb 2024 Report Abuse
	Extremely slow Firstly it didn't track so I had to claim. The claim was successful but I've been waiting almost a month since the payment was confirmed for it to be payable. Most other retailers only take a day or two for that. Good rewards if you ever get them.
	Pandora238 \| 05 Feb 2024 Report Abuse
	Great Rate and paid out quickly. There was a bonus offer on when I booked, made a saving equivalent to a free night.
	Xeniq \| 03 Feb 2024 Report Abuse
	Takes a very long time to clear the reward Hotel stay, took months to receive the cashback amount as payable.
	Thecoolengineer_ \| 23 Jan 2024 Report Abuse
	Good cash back Has some great offers
	Benghazic \| 21 Jan 2024 Report Abuse

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