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Hotels.com Reviews

Reviews and experiences from TopCashback members who have shopped with Hotels.com. Log in to review

Hotels.com Reviews
	7 Months and Still Waiting I finished my holiday 1st Aug ‘23 and although it was confirmed it has never reached payable. I am owed £245 and would like to use it towards a new holiday but after 7 months it doesn't look like its coming anytime soon.
	nickyjb \| 29 Feb 2024 Report Abuse
	Annoying it doesn't take VAT into account on cashback Annoying it doesn't take VAT into account on cashback - bit annoying really as no other retailer does that so you think it's not tracked the purchase price correctly. would be better if they just adjusted their % instead
	username3487234729 \| 26 Feb 2024 Report Abuse
	Very Poor Took over a year to get cashback credited to my account
	corralieb \| 25 Feb 2024 Report Abuse
	cashback takes a lot longer than the advised time (months longer) cashback takes a lot longer than the advised time (months longer) when chased always told it's the retailer's delay.
	shankz_25 \| 21 Feb 2024 Report Abuse
	Good cash back Some great deals on this site
	Benghazic \| 21 Feb 2024 Report Abuse
	Good service You get what they promised! usually takes 2 months to get the money back
	costaaj2 \| 09 Feb 2024 Report Abuse
	Extremely slow Firstly it didn't track so I had to claim. The claim was successful but I've been waiting almost a month since the payment was confirmed for it to be payable. Most other retailers only take a day or two for that. Good rewards if you ever get them.
	Pandora238 \| 05 Feb 2024 Report Abuse
	Great Rate and paid out quickly. There was a bonus offer on when I booked, made a saving equivalent to a free night.
	Xeniq \| 03 Feb 2024 Report Abuse
	Takes a very long time to clear the reward Hotel stay, took months to receive the cashback amount as payable.
	Thecoolengineer_ \| 23 Jan 2024 Report Abuse
	Good cash back Has some great offers
	Benghazic \| 21 Jan 2024 Report Abuse
	Cannot be paid out through PayPal Really bad that paying out to a PayPal account is not supported for this merchant. Will probably stop using TopCashback for hotel.com.
	FroekenDK \| 17 Jan 2024 Report Abuse
	Very Poor Took well over a year for Cashback and still waiting for the other half - one year and counting! Puts you off trying to claim any cashback at all.
	corralieb \| 16 Jan 2024 Report Abuse
	took forever to get the cashback I took a long time for this cash back to move to confirmed and then a long time for it to go to payable. I've just cashed out (mid january) on transactions from early September last year. I would say it was a good cashback percentage though and it calculated correctly.
	Steverandall \| 15 Jan 2024 Report Abuse
	Waiting forever Original booking made in July eventually confirmed in November. Payout January. 6 months, really ?
	richnfamous \| 10 Jan 2024 Report Abuse
	good seems pretty quick. i bookwith hotel rewards so cashback value is limited, but still ok
	semps1 \| 08 Jan 2024 Report Abuse
	Great Use them a lot, always have something on offer and occasionally have big percentages for cashback available.
	HaskellJ \| 08 Jan 2024 Report Abuse
	Slow and failing to track accurately As others have said it’s incredibly slow to move from pending to confirmed never mind payable. In recent months the cash back amount has also been tracking lower than the advertised amount. Needs to improve.
	Graeme83 \| 04 Jan 2024 Report Abuse
	Incredibly slow to pay So slow to payout, I am still waiting on trips paid for in March and completed in May.
	Rachelormes93 \| 01 Jan 2024 Report Abuse
	Very poor Hotels.com are the worst site for processing cash back its taken me nearly 6mths to get the cash back, and even then it was customer services who put it to payable status due to the time waited. If I was TopCash I would NOT have Hotels.Com as one of their offerings as they must cause them a lot of aggravation !!
	Riccobena \| 31 Dec 2023 Report Abuse
	3 months after we took holiday but eventually received cashback as exp 3 months after we took holiday but eventually received cashback as expected
	luckyluch1 \| 24 Dec 2023 Report Abuse
	Great rates of Cashback, getting it is a little slow Hotels.com always offer great deals on Cashback. My only real gripe with it is the time it takes to get said cashback can be > 5 months after the stay. Also was able once upon a time to swap cashback for a hotels.com gift card. These seem to have stopped sadly as it was a great way of reducing a cost of a stay, getting great deals which you do with Hotels.com, and overall experience was beneficial.
	stevehill68 \| 22 Dec 2023 Report Abuse
	Always good Some great offers from this group
	Benghazic \| 22 Dec 2023 Report Abuse
	Took ages to make payment I booked holiday in June, said I would get payment once returned from holiday which I did on 18th October took 2 months for payment after that
	Sarahjoegklc \| 21 Dec 2023 Report Abuse
	Excellent Easy to claim, pays out excellent rates.
	kobbing \| 19 Dec 2023 Report Abuse
	It was very easy steps. I have been using Top cash back from the past 2 years. I highly recommend using this app to save every little penny.
	sunuwarn687 \| 18 Dec 2023 Report Abuse

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