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Hotels.com Reviews

Reviews and experiences from TopCashback members who have shopped with Hotels.com. Log in to review

Hotels.com Reviews
	Failed Cashback Did not track, opened a claim but cashback was denied three months later due to TCB not being the 'last referrer' I had done the usual process of clearing cookies and it's tracked/paid out for all other merchants. Won't use TCB again for this merchant.
	wilz149 \| 30 Jun 2024 Report Abuse
	money does not track I have made two payments through topcashaback for hotels.com and both times the company does not register even though there was a topcashback banner when paying. Which has meant that I have. lost out on hundreds of pounds.
	Nlowry94 \| 28 Jun 2024 Report Abuse
	Cashback declined Three separate claims for three different transactions all declined despite being booked via Top Cashback
	lizjvg \| 26 Jun 2024 Report Abuse
	Poor Not for the first time, hotels.com transactions have failed to track and they have subsequently refused to pay out, despite me doing everything by the book. The reasonable cashback is a key reason for using them in the first place, seeing as though they don't honour the transactions I will take my business elsewhere in future.
	drrdwhite \| 26 Jun 2024 Report Abuse
	Claim rejected, on some technical loophole. Wouldn't risk booking with Hotels.com again. Hotel accomodation booked in Jan, no changes or amendments, holidayed in April. And now they've officially declined it. What a waste of time.
	CS82 \| 26 Jun 2024 Report Abuse
	Tracked and paid Tracked and paid promptly.
	tbiondi \| 19 Jun 2024 Report Abuse
	Never fails true value Went to Top cash back hit the hotels .com filter, which lead me to the actual site, booked my holiday. Cash back confirmed the discount
	sdorgan \| 16 Jun 2024 Report Abuse
	Best deals of any OTA My go to hotel booking place
	Jeschneider91 \| 14 Jun 2024 Report Abuse
	Pays out but check the Price! Paid out after two months (as expected). TIP: check the price.. was often HIGHER via TCB than going direct? -often showed differant prices (even when tracking cookies are cleared) >>TIP: Hotel & Experia are now the same company but offer DIFFERANT rooms types.. eg price on hotels included breakfast; upon check-in arrival for the 'same' cheaper price via Expedia had deleted the breakfast option.. Cheeky! Hotels (currently) get you overnight 'credits' worth checking the redemption value verusus the slightly higher price. ((though this is about to change for a new cross-ownership scheme called 'Keys'))
	Happy2017 \| 07 Jun 2024 Report Abuse
	Does track but often at the wrong rates Unlike Scotrail my purchases with hotels.com do seem to track. The issue is the cashback amount is never correct so have had to submit claims for it everytime.
	Davie_D_98 \| 06 Jun 2024 Report Abuse
	so slow to payout confirmed weeks ago still not payed out so slow
	treble \| 02 Jun 2024 Report Abuse
	6 Months no cashback yet Booked Novemeber 2023 stayed January 2024 finaly confirmed weeks ago but no signs of being paid. Useful amount much neded money wonder whne I will get it.
	dulford \| 28 May 2024 Report Abuse
	Inconsistent rates On 3 of the last 10 occasions we have booked through Hotels.com they have paid a much lower rate than advertised resulting in us losing almost £150 in cashback. We have put in claims and heard nothing.
	Phoebe06 \| 24 May 2024 Report Abuse
	Reliable, Cash back reliably tracked on a number of occasions even if slightly slow in payments
	nomadtravel \| 16 May 2024 Report Abuse
	Reliable, Cash back reliably tracked on a number of occasions even if slightly slow in payments
	nomadtravel \| 15 May 2024 Report Abuse
	Top notch Easy and paid put pretty quick, saved me a lot of money
	peteng \| 13 May 2024 Report Abuse
	Tracked and paid out 12 weeks after and paid out
	thehotairballoon \| 10 May 2024 Report Abuse
	Really overdue cashback Cashback confirmed and due to be payable after 10 weeks, but still not payable after 23 weeks. Clearly not honouring their customer commitment. Will avoid Hotels.com in future.
	jbushnell \| 07 May 2024 Report Abuse
	Not a great retailer to deal with There is always some issue with cashback, either its not tracked, cancelled, wrong amount credited etc etc
	Ritusj2019 \| 03 May 2024 Report Abuse
	Hotels.com are not paying out on transactions via topcashback. So far I have used hotels.com via top cashback on all hotel purchases. So far about over 5 bookings post novembers 2023 are not tracked on Topcashback. Hotels.com say they cannot find the tranactions even though I have all orders and receipts with them from their website. I am a Gold Hotels.com member.
	carl141 \| 23 Apr 2024 Report Abuse
	Happy to use again Very happy to use again, quick process with easy transaction process.
	mrandmrsrothwell \| 22 Apr 2024 Report Abuse
	Will not use again Used to use hotels.com regularly for all my bookings, we are frequent travellers. However last few times they have refused to track our stays, and have declined cashback. Won't use again and will opt to take our business elsewhere. Takes forever to pay put also, when they do track.
	Abidabidoodoo \| 21 Apr 2024 Report Abuse
	Beware - cashback always tracks low. Cashback normally tracks ok, but always far too low (e.g. 1% instead of 10%). Make sure you monitor it and submit a manual claim within the 90 days if needed - I suspect this is a deliberate tactic by the tracking network, assuming that most people won't chase the claim.
	Aqueousity \| 19 Apr 2024 Report Abuse
	Let down Really let down by Hotels.com, was supposed to receive a good cashback amount, therefore the reason why I booked through them, however they have refused my claim saying they cannot find my booking. Despite me having all the emails from Hotels.com themselves and the hotel I stayed with, really disappointing and won’t use them again.
	Bethwarne \| 18 Apr 2024 Report Abuse
	Still waiting for Cashback for Hotel Room Booked a hotel room in Budapest in July 2023 through Hotels.com for an October break and I am still awaiting the cashback. Either it has been forgotten about or very very late in paying. Not Good!!
	Andrew Buxcey \| 15 Apr 2024 Report Abuse

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