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Hotels.com Reviews

Reviews and experiences from TopCashback members who have shopped with Hotels.com. Log in to review

Hotels.com Reviews
	from what used to be the very best merchant on here, recently they changed, i travel almost weekly and was used to having all my hotels booke being tracked and paid when now for what ever reason bookings no longer track at time booking and now only 50% of my stays track at best, so now once i have covered my last 10 stays for my 1 extra free night I will be using another booking company, such a shame as this merchant used to be the absolute best
	bartman123 \| 27 Apr 2015 Report Abuse
	very good and easy to use
	\| 12 Apr 2015 Report Abuse
	Booked Feb 2014 still waiting for Cashback to become payable we are now April 2015
	salane \| 01 Apr 2015 Report Abuse
	Fantastic company - excellent - use them all the time and cashback seems to track virtually every time. On rare occassions it hasn't tracked they have agreed with no quibbles. Can't recommend more highly - the best merchant I deal with on TCB.
	quick2566 \| 06 Mar 2015 Report Abuse
	It used to be good. Now Hotels.com set up all these new rules to avoid paying cash back. e.g. have to use the same card for booking and paying at hotel. Can't use any promotional code. Takes a year to get paid... Shame on you Hotels.com
	will9876 \| 02 Mar 2015 Report Abuse
	Great site but poor performance with cashback payouts - seem to be very slow recently paying out on genuine stays. Waiting since August for a resolution to my claim.
	dallardyce \| 24 Feb 2015 Report Abuse
	Great site but poor performance with cashback payouts
	dallardyce \| 24 Feb 2015 Report Abuse
	Ignore this merchant, a long time user of TopCashback however the merchant advised no referral from TopCashback leaving me £60 short. Booked a hotel for 6 nights instead of going directly through the hotel website who were guaranteeing the best price I chose Hotels.com for the 10% discount. I contacted TopCashBack who advised they refused to pay due to there being no referral link even if TopCashback had traced my purchase. Be very cautious using this merchant.
	Hiren112 \| 07 Feb 2015 Report Abuse
	Competative hotel prices but used twice and still no sign of cashback months later, very dissapointed!
	Brinic \| 26 Jan 2015 Report Abuse
	I booked a trip to Helsinki in June 2014 which tracked for the correct amount of £30 and have waited till January 2015 for Hotels.com to say that it could not prove that it was bought through Top Cashback. I would of booked with a different company and got it either cheaper with less cashback or the same amount. Have another trip from December in Essen no doubt the piffling £6 will not be paid either, avoid!
	270657244 \| 18 Jan 2015 Report Abuse
	Don't use them, as they won't pay out. I booked in January for a holiday in August which tracked ok. TopCashback said it will be submitted when my stay was completed. It got submitted when I got back, but then after 3 months, I get told that the merchant (hotels.com) has declined the submission as it had an "invalid order number". This is complete rubbish as I sent TC the order number that was in my email confirmation from hotels.com - hence I don't believe it when hotels.com say they cannot trace my transaction. I used hotels.com over booking.com as they worked out better value after the cashback was factored in. I won't be making that mistake again.
	devanis \| 07 Jan 2015 Report Abuse
	Excellent company to do business with. I use them for business and leisure. Their customer service is the best out there. The prices are always competitive and you also get 10% of price paid against a free stay. Sometimes does not track but if you put a manual claim in then tcb with chase up and get the cashback. Have had over £1,000 paid out from them and countless free night stays.
	nikkiandbenl \| 04 Jan 2015 Report Abuse
	Excellent site - I'm planning an extended trip away and have already booked 5 hotels via this site; cashback tracked each time within minutes of my bookings. Their prices are extremely competitive, reservations are clear and concise and are emailed directly upon booking. I have used them many times in the past and will continue to do so (I have always received my cashback). I had paid for a hotel through them for a stay in Christchurch, NZ, which unfortunately coincided with the earthquake - this was immediately refunded to my account. Can't speak highly enough of Hotels.com
	jenwrendorset \| 31 Dec 2014 Report Abuse
	Update pleased to report my claim was finally honoured tho it did take almost a year grateful to topcashback for helping me pursue
	Amcbuz123 \| 22 Dec 2014 Report Abuse
	I will never book through hotels.com again. I made a valid purchase and have a receipt as proof, and when it came to paying out the cashback, they declined it with the reason "invalid order number". Not happy.
	devanis \| 12 Dec 2014 Report Abuse
	Amazed to read all the good reviews. I made three separate bookings and received nothing. 2 have been declined for no reason, and no response to an enquiry about the third. Will not use again.
	davidhudsonsm27bz \| 29 Nov 2014 Report Abuse
	It has taken nearly a year to process a topcashback claim with hotels.com even though I completed the transaction correctly. My claim is still outstanding .I paid a considerable amount so feel disappointed and hope still for a favourable response I had previously found the service to be good so this has shaken my confidence in continuing to use hotels.com which I would like to do as I travel often
	Amcbuz123 \| 29 Nov 2014 Report Abuse
	Transactions always track and then get declined for no apparent reason. Do not expect to actually get the cash back.
	bfreeman \| 19 Nov 2014 Report Abuse
	Booked with this website a few times and am just reviewing my cashbacks from Jan 2014 - and I'm learning that all have them been declined. These would have been genuine stays and I even have a note that so and so stay was going to offer this much as cashback was tracked. I wouldn't use Hotels.com again!
	nayanayan \| 10 Nov 2014 Report Abuse
	Hmmm......not sure about pricing situation. Looked at price updates for a Hotel on Tripadvisor and good rate showing through Hotels.com Clicked the link and price quoted seemed reasonable. Logged into TopCashback and went through the link to Hotels.com and price is over £30 more expensive than going in direct.
	cyl1690 \| 08 Nov 2014 Report Abuse
	Normally tracking instantly, less than an hour. The claim is working well too. Great!!!
	kuku555 \| 07 Nov 2014 Report Abuse
	This merchant has a good rate and tracked quickly, but then they took over 6-months to pay out. I think this is a long time to wait for a payout and I would have to think twice before using them again.
	NSEtele \| 22 Oct 2014 Report Abuse
	I was refused cashback of £9.90 12 months after appealing against the cashback refusal and 14 months after the hotel stay which logged immediately. The grounds given were that I not booked straight after the transfer from topcashback, which I don't think is the case, but is hard to argue with so long after the event. In fairness I should say that claims amounting to £24 have been paid previously.
	donalm \| 21 Oct 2014 Report Abuse
	Can't fault Hotels.com - generally the cheapest rates online (and they'll price match if they aren't), really good customer service (refunding a non-refundable stay due to bad weather), Welcome Rewards (they give you an average spend of 10 nights of stays as a gift voucher for a future stay) and consistently high level of cashback that always tracks and pays out.
	andyfish \| 04 Oct 2014 Report Abuse
	Very very slow at paying out. Transaction with Hotels.com in January. Cashback finally processed through topcashback after being chased up in October. Avoid!
	Tom_Coulter \| 02 Oct 2014 Report Abuse

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