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Hotels.com Reviews

Reviews and experiences from TopCashback members who have shopped with Hotels.com. Log in to review

Hotels.com Reviews
	Hopeless at paying out. I paid and stayed at a hotel in January 2014. I booked through hotels.com. The cash back was confirmed in late spring but no pay out...until I complained to topcashback in October (that's 9 months after I completed the transaction). Bless them, topcashback quickly paid the cash back to me themselves given how poor hotels.com has been at (not) paying up. I shall AVOID hotels.com for hotel bookings in the future. So, my thoughts are big respect to topcashback and a thumbs down for hotels.com.
	Tom_Coulter \| 01 Oct 2014 Report Abuse
	Used to be great with Topcashback which was I used them, but now ridiculously slow. Still waiting on payment for a stay in May 14, and it's now Oct 14. Plus getting the occasional decline for no obvious reason. Will use a different supplier from now on.
	siwatkins \| 30 Sep 2014 Report Abuse
	Cashback used to track without fail. The last 3 occasions, it didn't track, but I did a support ticket, and 2 out of the 3 have been confirmed/payable. The 3rd one was declined - I have no idea why, other than it may have been because 1 or my 3 nights stay was using a 'welcome reward' free night. Therefore if you are wanting to use a 'welcome reward' night, I advise you to book that night separately. 10% cashback is good though when you get it, and welcome rewards on top of that is even better.
	pinkzebra \| 16 Sep 2014 Report Abuse
	First transaction tracked with hotels.com - subsequent ones didn't and am still waiting from April 2014 to get a response from the retailer for a two week stay in Florida. Have since moved to another provider for my hotel needs as a result.
	toocheeky \| 04 Sep 2014 Report Abuse
	A complete waste of time. The cashback tracked almost straight away but, after waiting six months, I was told it had been declined. I chose to book with Hotels.com over other accommodation websites because of the cashback deal but I have learnt my lesson and won't be using it again.
	eddy_the_owl \| 03 Sep 2014 Report Abuse
	VERY slow! Good % cash back! but still pending 8 months after my hitel booking. This is not good service! What a shame from such a good website
	dlmullan \| 23 Aug 2014 Report Abuse
	Hotels.com declined my cash back because the hotel I booked (Millennium in Gloucester Road, London) moved my booking to their inferior hotel annex next door. The whole experience was sneaky and I was left feeling totally let down by both the hotel group and the booking site.
	\| 10 Aug 2014 Report Abuse
	Hotels.com cashback is terrible - having an awful time trying to claim some money back from them. They no longer track, when i raise claim they do not pay the correct amount. i have about 10 unclaimed cashbacks from hotels.com - some dating back from 2013. Not happy with this at all - I recommend do not use!
	mattyb1989 \| 07 Aug 2014 Report Abuse
	One declined cashback claiming TCB were not the identified referrer and another one not tracked and now has to be submitted manually. Will not use again. Seems a recurrent theme in the hotels industry that cashback very rarely tracks when I very rarely have problems with ticket-booking sites or other more reputable websites. Should not be trying to mislead customers to book with you if you can't stick to your end of the bargain. Absolutely disgusting.
	bgenm \| 30 Jul 2014 Report Abuse
	Sits pending for a few weeks after your stay, then stays confirmed for a few more weeks after that, but in the end it's always paid for me.
	kunalb \| 28 Jul 2014 Report Abuse
	spent 700 quid and received nothing in return. thats 8 months i have been waiting. Boooo Hotels.com. have been nudging with no avail, will no longer be using this service
	jamienokia1 \| 14 Jul 2014 Report Abuse
	I have been booking on hotels.com via TopCashback for years. The level of cashback is always an incentive, it always tracks and the payment always goes through. Highly recommended.
	Rikster \| 14 Jul 2014 Report Abuse
	Booked and stayed in February 2014, cashback didn't track and despite raising a claim I am still waiting, very annoyed as they are still advertising 10.5%, but I wouldn't book with Hotels.com again
	ijcrossan \| 27 Jun 2014 Report Abuse
	Not happy - Been waiting for months for my cashback from these guys now, all of the stays have been completed sent several nudges but nothing is happening. At first hotels.com were great with paying cashback, getting nothing now. I hope this changes!
	mattyb1989 \| 12 Jun 2014 Report Abuse
	Not sure why but the last 3 purchases have not tracked at all previous experience was very good not sure why this has changed....
	MunkyPete \| 08 Jun 2014 Report Abuse
	I have booked two separate orders with Hotels.com through Top Cash Back in the last 6 months (one in December, one in January). One of these bookings was successfully tracked but has not been confirmed by Hotels.com; the other has not shown to be tracked and the Cashback Claim lodged in January has had no effect! Definitely would not recommend.
	cavery24 \| 02 May 2014 Report Abuse
	I booked with hotels.com due to the good cashback. However, it's been 3 weeks now since I've fulfilled the booking (i.e - stayed at the hotels that I booked), and the site still didn't confirm my cash back.
	npeleg \| 16 Apr 2014 Report Abuse
	16 weeks since the visit (November) and STILL waiting for payment. Doesn't bode well for the hefty future amounts that are also soon to become due...
	BetterStills \| 04 Apr 2014 Report Abuse
	I had no problems with the booking (hotel) itself. But I had to manually submit a cashback claim, and it is still "waiting for merchant" after I bought it back in July (for a stay in August 2013). I've sent nudges. That's about 7-8 months! Not impressed!
	medaala \| 28 Mar 2014 Report Abuse
	Used Hotels.com for 2 separate bookings and neither was either tracked... May have to wait months for the follow up. Disappointing as its a large cash-back sum
	jjsatchi \| 18 Mar 2014 Report Abuse
	Still waiting for cashback from November last year. Infact they are still pending. Not even confirmed. Bad. :(
	\| 13 Mar 2014 Report Abuse
	Hotels.com use to be good eventhough a little slow with cashback payments. However, since november last year, I havent had any payable amount from them. There's about £100 still not payable. Which in turn has resulted in the above scores.
	\| 04 Mar 2014 Report Abuse
	still waiting after 5 months!
	\| 27 Feb 2014 Report Abuse
	I have used hotels.com numerous times for short stays and recently 5 seperate stays all declined cashback for no apparent reason. Others still not confirmed months after the stay is completed. Not worth the hassle in my opinion.
	\| 23 Feb 2014 Report Abuse
	One of, if not the best to deal with on here. Cashback tracks almost instantly any pays very quick after your stay. Plus they have a rewards scheme... stay 10 nights get one free.
	paulhayden \| 18 Feb 2014 Report Abuse

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