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Hotels.com Reviews
Reviews and experiences from TopCashback members who have shopped with Hotels.com.
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Hotels.com Reviews
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I now regularly use Hotels.com for business and leisure travel. On the couple of occasions that I had problems with the hotels booked (and it was not Hotels.com fault), their excellent customer service as investigated and responded promptly. Cashback always tracks without any problems.
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fran2112 | 17 Jun 2013
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I have now used Hotels.com twice and each time they have refused to pay me any cashback with no relevant reason.
This has also happended to a friend of mine.
AVOID AT ALL COSTS!!
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Curbo | 14 Jun 2013
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It did take a while, 6 weeks after the stay but the cashback has been paid and I cant fault the site , we got a great deal + £148 cashback so very happy, you have to have a bit of patience but they do pay up !
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jaynedales | 08 Jun 2013
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It did take a while, 6 weeks after the stay but the cashback has been paid and I cant fault the site , we got a great deal + £148 cashback so very happy, you have to have a bit of patience but they do pay up !
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jaynedales | 08 Jun 2013
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Excellent site, hotel prices are competitive and there is a price guarantee thrown in for good measure. I belong to their Loyalty scheme and only had one more night to add but it seems that 'rewards gained' only last 12 months and I was out of time. No probs though, they have always come up trumps and the cashback is a bonus. Tracked promptly.
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jenwrendorset | 31 May 2013
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Consistently generous cashback rate! I have recieved over £140 in cashback on hotel bookings and sitting very happily in bank! Recommended.
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gabriellasolis | 31 May 2013
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I received a discount code through my e-mails from Hotels.com because I have used them many times. I didn't realise that I wouldn't get cashback if I used their code. I have just booked another holiday away and have found other providers to give discount and cashback. Our advice is be careful when booking as other providers are cheaper.
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Dersmissus | 28 May 2013
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Brilliant site. I've use this, through topcashback, whenever I can. 8%-12% cashback depending on the offer, plus the site has a loyalty programme which is the equivalent to another 9% off. They also take all credit cards for no extra cost. And the prices are good anyway. The site works well and they are helpful and the cashback always tracks. It's brilliant!
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nicksbets | 18 May 2013
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have used many times, always works perfectly
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alexsas | 17 May 2013
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Excellent hotel rates and cashback tracked OK. Became slightly worried after 3 months as the cashback was updated to 'not eligible' status - however - the correct amount became payable a few days later without any intervention from me.
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mmmBiscuit | 14 May 2013
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Great Site - I now use Hotels.com wherever I can due to cashback and rewards programme. Usually tracks 9 times out of 10 and good prompt payment after the stay.
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Zana711 | 12 May 2013
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Did not receive cash back - was told that I booked a hotel through the hotels.com site but cannot claim the cashback because I stayed at said hotel and said hotel was not the one offering cashback.
the deal is to use hotels.xcom not select specific hotels.
RUBBISH !!! I will never use again.
Fraudsters and con artists
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Lee_W | 04 May 2013
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Excellent rates & booking system, plus welcome rewards, I use hotels.com whenever possible
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christinapd | 01 May 2013
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Not very good, very hit and miss, had at least 3 transactions not even track
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slasherx2 | 26 Apr 2013
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received cashback 10 weeks from end of stay. not bad, not bad at all. trusted retailer.
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cain74th | 25 Apr 2013
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Booked in January for a stay in February & still nothing showing to this day. Very Poor
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Tom86h | 14 Apr 2013
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Nearly four months since the purchase and my cashback of £56 is still showing 'pending'. Really poor.
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Palli | 26 Mar 2013
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Never had any trouble with hotels or cashback. A+++++++
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peteconlon | 07 Mar 2013
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I'm not sure about Hotels.com. Their cashback has been a hassle a couple of times and they have also sent me a discount voucher with the most restrictive small print. I didn't check the small print until after the discount wasn't honoured... it all seemed a little, er, slippery!
I don't think I'll use them again.
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amcdonald1961 | 02 Mar 2013
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Tracks well, and easy to book and manage hotels all online and great reward system, I always use Hotels.com when possible.
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trevrobwhite | 25 Feb 2013
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Excellent site. I always book my hotels through them now!
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btnor | 23 Feb 2013
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Not eligible for cashback for no apparent reason. Will not be using hotels.com again as plenty others to choose from who do seem to perform.
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Kinningpark | 22 Feb 2013
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Booked hotel in June 2012 - tracked OK - stayed in Hotel Nov 2012 - confirmed - Just gone to payable Feb 2013 !
Long-winded 8 months but happy with outcome!
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sham63 | 21 Feb 2013
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I made a booking back in 20 Oct 12 and expected a cashback of around £27 which went through initially as payment but then disappeared and went to £0! I'm still waiting on topcashback to sort this out, but to no avail. Will definitely not be booking through hotels.com again and I definitely do not recommend them!
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LSL | 18 Feb 2013
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I use hotels.com to book a lot of rooms all over the world and always through topcashback. On occasion a booking may not track but as soon as I put in a claim this is always rectified. Normally bookings track within a few hours and become confirmed/payable soon after the stay (sometimes before if it is a non-refundable booking).
I have never not received a cashback payment for a booking. One word of advice, the cashback rate varies from week to week and can be anything from 8% to 15% so if you are not booking in a hurry then it is worth waiting for a higher rate.
Hotels.com also have their own loyalty rewards so it is like you get double cashback. Their customer service is excellent, the best of any company I have ever dealt with. They will go out of their way to keep their customers happy.
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nikkilorimer | 01 Feb 2013
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