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Get up to 10% of your purchase back
when you shop with Hotels.com
Hotels.com Reviews
Reviews and experiences from TopCashback members who have shopped with Hotels.com.
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Hotels.com Reviews
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Sometimes does not pay the correct amount but always pays something 5 stars. Tried expedia weeks ago which still has not tracked.
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slowcookerking | 09 Feb 2014
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Very poor. Foul play and cheats. Declined a completely fair cashback of £210 - I out of principle will never use hotels.com again and shame on topcashback for allowing a retailer to manipulate what cash backs they pay.
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ashleyclev | 04 Feb 2014
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Booked in July 2013, stayed August 2013, tracked immediately but still waiting for cashback in February 2014. Not very good and may not use them again.
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Mapsion | 01 Feb 2014
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Excellent cash back and quick to pay out
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billyboy123 | 24 Jan 2014
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tracked straight away and have since been on holiday and have had cashback payment of over £60, Excellent company to book a holiday with.
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gsjnd | 21 Jan 2014
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I have stayed dozens on nights/times through hotels.com in the last few months and only one has tracked! Now I have to submit missing claims - time consuming and annoying. I will revert to bookings.com
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Epsomdean | 20 Jan 2014
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Tracked at wrong amount, declined, tracked at right amount, then later declined. Raised a ticket which just fizzled out without any feedback. I did this one "to the book". The only thing is that I may have used them previously and somehow they knew this... anyway it's not guaranteed.
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diki | 17 Jan 2014
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Bad experience with Hotels.com: booked a one night stay and received confirmation email stating "Your booking is guaranteed...". Then, 3 days before our hotel stay we received an email to say that the booking had not gone through. They offered to rebook - at current rates (ie £40 more expensive per night than when I originally booked). Pretty annoyed.
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mmmBiscuit | 15 Jan 2014
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Not had any problems, tracks fast, no problem with payouts
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DannyK | 16 Dec 2013
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two months past of my stay and didn't even track on my Earnings page. This happened twice and will never use this website.
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parham385 | 11 Dec 2013
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Usually tracks and pays with no issues. On the 3 or 4 occasions have submitted a manual claim and seems to work. Good customer service. Have had £750 from this site plus 4 free nights
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Jess_Parkin_BT | 29 Oct 2013
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I have used this website many times through top cashback and can't fault it. On only one occasion (being my last claim) did my transaction not track. As this was for a considerable amount (£180) I submitted a manual claim to top cashback and am happy to say this has now tracked and become payable today. Overall I have had £800 back with this merchant and you can also collect free nights so I would suggest you give them a chance.
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Anniebee | 22 Oct 2013
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Extremely disappointed! Cashback was declined for no apparent reason (paid in full, trip has been taken, no discount/voucher codes used, fully compliant with conditions). Cashback claim made, and declined again. I will NOT be using this merchant again, there are plenty of others out there who honour their cashback offer!
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gemsey | 18 Oct 2013
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Cashback was in the value of £75, (2 hotel used). Tracked, then declined. Rubbish. Don't use!!
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| 12 Oct 2013
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First time, recorded the wrong cashback. Imeediately declined and a new, correct, cashback amount recorded. Two weeks later this has been declined. Used Hotels.com before successfully. Have not done anything against terms and conditions. So looks like a shake of the stick to me. Chasing this one up with TCB.
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diki | 09 Oct 2013
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I always seem to have problems with payouts from Hotels.com. Tracking failures, refusals, and dragging out of missing claims. These are the only merchant I've ever had to claim for, and that's on a repeat basis. Poor.
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curlycat21 | 07 Oct 2013
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Outstanding!! Used Hotels.com many times through TCB - with Cashback tracking quickly and accurately every time!
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Frazz8 | 03 Oct 2013
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used hotels.com quite a few times now and always fantastic at paying out also got a free night to take from them also always tracks quickly no problems at all with my bookings..
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steveb47 | 29 Sep 2013
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Cashback came thru about 8 weeks after staying in the hotel as promised.
Very good site - sometimes beaten on price but not often.
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PeteTheBeat | 20 Sep 2013
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Hotels.Com did not credit cashback with no reason given. I will not be using Hotels.com again.
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cribbage | 10 Sep 2013
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This offer is too good to be true. 7th March 2013 I purchased 1 week away for 2K @ 10% cashback. Week away was w/c 29th July 2013. Great week away, I checked out using the same card I paid with..Its now 20th August and still no sign of any money and no answer from Hotels.com, and topcashback. I wont use hotels.com again.
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coletivated | 20 Aug 2013
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Excellent cash back rate and service, I use Hotels.com all the time now for bith business and leisure. I have only experienced ne problem with them and this was due to me using a disount code. I aways make sure when clicking through to the site I get the tracked box open up, I have received over £500 in cash back in the last two years and have had 7 nights from the welcome points scheme. Excellent - keep up he good work.
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Pordy31 | 18 Aug 2013
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No cashback forthcoming and no rewards points either. Not a good experience with hotels.com. Topcashback have been stellar in trying to get them to pay up but hotels.com moved the goalposts. One snotty email winging its way to them now. It's the first and last time I endorse them. It seemed to good to be true and in my case was. Nearly £40 denied for allegedly using another search engine!!! Be careful and clear your history before visiting their site.
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katebra | 07 Aug 2013
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still waiting 5 months later to become payable. have not yet taken our break but payed in full on reservation and chose non-refundable booking, so why no payout??
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avemarie | 06 Aug 2013
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Booked with hotels.com jan-2012 for stay jul-2012. Completed stay as per their instructions. I am still waiting for their cashback (now jul-2013). Absolutely disgraceful.
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artfuldodger128 | 21 Jul 2013
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