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Hotels.com Reviews

Reviews and experiences from TopCashback members who have shopped with Hotels.com. Log in to review

Hotels.com Reviews
	TERRIBLE, AVOID - have used hotels.com 6 times now - NEVER receive payment and all claims are "waiting for merchant". Will not use again
	barneyb123 \| 03 Jan 2012 Report Abuse
	Had to chase for cashback and still waiting for confirmation from an order placed in November
	fugrat \| 21 Dec 2011 Report Abuse
	Note, if you use a discount voucher they don't give cashback! And when you don't use a voucher, they still try to get out of giving cashback. Evntually I did recieve it from them, but it was an uphill struggle ...
	ozhassan \| 19 Dec 2011 Report Abuse
	The transaction tracked OK and was showing up soon after the online purchase. Then, some weeks later, the amount payable turned to zero as it got to the payable status. I contacted topcashback and they investigated. Eventually the transaction was tracked down again and matched (after I had to supply proof - it was already stated in the transaction details through order number etc). Finally, months later, the transaction is showing up again ... but is right back at the first stage once more. Not impressed.
	\| 14 Dec 2011 Report Abuse
	Cashback did not track initially but a short while after a claim was submitted a generous amount entered my "pending" column. Hope to receive this eventually
	lesantrobus \| 07 Dec 2011 Report Abuse
	Very good
	\| 05 Dec 2011 Report Abuse
	good, i like this very much
	\| 04 Dec 2011 Report Abuse
	I was unable to print a vat receipt, therefor could not claim back my expenses for a business trip.
	chris99 \| 02 Dec 2011 Report Abuse
	Failed to track and no payment
	MichaelRD \| 27 Nov 2011 Report Abuse
	Am I the only one with problems? This tracked quickly and correctly, then a few days before my stay it went to £0. More then two weeks later still no progress. I intend booking another hotel today but will use another company until this is resolved.
	welshdragon9 \| 21 Nov 2011 Report Abuse
	I have received nothing. The hotel visit was back in August, estimated date was 30 Sept. I see from other feedback they are normally good at paying. Not sure what's happened here!
	TopcashSGF \| 17 Nov 2011 Report Abuse
	Excellent tracked very quickly
	Joanne_McCourt \| 17 Nov 2011 Report Abuse
	Had to chase them to track the cashback, but it was then received quickly
	JoAnnH \| 11 Nov 2011 Report Abuse
	Tracked quickly and a good extra perk
	Koochie \| 05 Nov 2011 Report Abuse
	They took a vvery long tiume to eventually find the booking, and ultimately payout.Expedia much better.
	audmik \| 02 Nov 2011 Report Abuse
	Made 2 transactions on Hotels.com, one of which didn't track and the other tracked quickly but changed to 0 not long afterwards. Had to submit cashback claims and am waiting for Topcashback to sort it out. The site offered good rate of cashback but I wasn’t impressed with the procedures.
	792022633 \| 31 Oct 2011 Report Abuse
	Cashback reverted to zero, but eventually paid out after I queried it. BUT!!! I paid £67 for a twin room, only to find on arrival at the hotel that their rate was £35.10. £32 therefore went to hotels.com. So ALWAYS ring the hotel directly first.
	480566858 \| 30 Oct 2011 Report Abuse
	excellent service
	daz6577 \| 30 Oct 2011 Report Abuse
	Really good amount of cashback, tracked very quickly. Also Hotels.com offer 1 night free after ten nights booked if you sign up.
	milkmaid \| 26 Oct 2011 Report Abuse
	They offered cash back. I prepaid and they gave me the cash back. A few days later i realised they had taken it back for no reason and no notification. I had to raise a claim and claim it back. Clearly a con?
	\| 22 Oct 2011 Report Abuse
	Excellent deal - quick acknowledgement of the transaction.
	northjohn \| 20 Oct 2011 Report Abuse
	A very good rate of cashback compared to competitors and it was recorded almost immediately I completed the transaction.
	Booties \| 19 Oct 2011 Report Abuse
	A very good cashback for booking a hotel. I'm still waiting for 1 of my 4 bookings to be ratified, but I'm sure TCB will sort this out in their usual efficient way. Will use again.
	Padraig \| 18 Oct 2011 Report Abuse
	ALL in all a good experience
	Porsche928GT \| 11 Oct 2011 Report Abuse
	Great merchant, cashback confirmed within hours.
	JamesDawson \| 11 Oct 2011 Report Abuse

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