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IHG Hotels & Resorts Reviews

Reviews and experiences from TopCashback members who have shopped with IHG Hotels & Resorts. Log in to review

IHG Hotels & Resorts Reviews
	terrible IHG never tracks and i have to manually raise a case every single time. the website does not ask you to accept/reject cookies when you navigate from topcashback. please fix it
	dcj90 \| 19 Nov 2024 Report Abuse
	low Percentage return Its nice to get money back but when they say up to 15% back but only give 5% its a bit of a shame.
	TownT \| 16 Nov 2024 Report Abuse
	Don't expect cashback I clicked through to IHG on a new browser with no previous visit history, and purchased in the same session, so no issues with tracking at all. Order ID and purchase value provided, but surprise surprise, cashback was rejected. Don't bother using TCB as you won't get anything back.
	mobrien18 \| 11 Nov 2024 Report Abuse
	Very slow at cashback Very slow at cashback. Need to be prepared to chase excessively.
	bernie100 \| 31 Oct 2024 Report Abuse
	Not a great retailer to deal with I have transaction pending for over a year for payout
	Ritusj2019 \| 24 Oct 2024 Report Abuse
	THE least reliable company to give cashback I've stayed with Iberostar several times with my family and every time, there is an issue with the cashback. I've worked in I.T. for 30 years, I know all about clicking on the right link, enabling cookies etc etc etc... but it's just this one company which always fails to pay out cashback, and on purchases of £2,000+, that's a large chunk of money lost each time. Avoid. Or book an Iberostar hotel via any other third-party website.
	UncleMike987 \| 20 Oct 2024 Report Abuse
	Cashback is good but always have to chase. Too much admin. I can not complain about the hotels or cashback, any amount is always welcome. However I always have to chase and I often forget to do so. The admin time is not in proportion to cashback received. The point of cashback, is it should be seamless with minimum interruption to your online shopping.
	bsk38 \| 05 Sep 2024 Report Abuse
	Great with cashback on my stays with IHG Room booked via TCB advertisement / link
	LEWEST \| 10 Aug 2024 Report Abuse
	Like getting blood from a stone IHG rarely track and when they do, never at the right amount. Proving your case every time is a struggle and I have transactions from a year and a half ago stuck on pending. Screenshot the cashback rate for evidence. The admin time of pursuing these claims really isn't worth booking through them - not even as a Platinum member with them. It's easier to use Expedia.
	Member9109307471403 \| 08 Jun 2024 Report Abuse
	IHG SERVICE & SUPPORT IHG service and support is easy to use Staff are always helpfull, IT communication is great. no problems with anything 1st class
	Dave Hubbard \| 05 Jun 2024 Report Abuse
	IHG simply does not track Previous cash back claim only resolved after customer service intervention. Now recent transactions have also not tracked It is poor
	whiskerxx \| 20 May 2024 Report Abuse
	excellence services get true cashback
	NumRewat \| 04 May 2024 Report Abuse
	Still got cashback from october 2022 outstanding never moves from pending
	Becky_Trafford \| 14 Apr 2024 Report Abuse
	You won’t get the cashback Stayed at a kimpton, expecting 8% cashback. They will not honour the cashback.. if i were you I would use a discount code and get discount when paying as that way its guaranteed.
	andybee1975 \| 28 Feb 2024 Report Abuse
	Cashback hasn't tracked Booked twice recently and neither have tracked. Should have read the reviews first. Thought perhaps I may have been at fault but evidently not.
	Member1079363992901 \| 26 Feb 2024 Report Abuse
	Issue with the cashback being monitored As soon as you select the dates for your booking and do a search, the cashback icon/extension seems to reset itself and does not track Have tried in Chrome and Firefox Firefox does the same but does seem to track the booking
	Porterfamily \| 09 Feb 2024 Report Abuse
	Only paid on first room We travel as a family and always have to book two rooms (on the same booking) but we only ever receive cash back on one of the rooms.
	RowlandsN \| 15 Jan 2024 Report Abuse
	Lengthy process and had to lodge a claim I had to lodge a claim as the cashback didn't show at all on my account. I also didn't receive what I had expected.
	23carrie \| 29 Dec 2023 Report Abuse
	IHG Cashback Review I've booked many hotels with this retailer through TCB and 99% of transactions do not track automatically, I have to spend so much time sorting it out and am still sorting out payments from a year ago. I booked nine transactions (each individually to make sure they tracked with TCB) on 5th November 23 totalling £4,804 and not one of them is showing on my account so I will have to go through the same drama again. IHG have consistently not tracked in all the time I've been using TCB and they really need to sort their system out
	jobugs64 \| 20 Nov 2023 Report Abuse
	IHG Cashback Review I've booked many hotels with this retailer through TCB and 99% of transactions do not track automatically, I have to spend so much time sorting it out and am still sorting out payments from a year ago. I booked nine transactions (each individually to make sure they tracked with TCB) on 5th November 23 totalling £4,804 and not one of them is showing on my account so I will have to go through the same drama again. IHG have consistently not tracked in all the time I've been using TCB and they really need to sort their system out
	jobugs64 \| 17 Nov 2023 Report Abuse
	The rate is lower than other places and it failed to track The prices on their website are usually a bit lower than the more general websites but their cashback rate is also lower. In my case the transaction failed to track for some reason and I had to raise a ticket. After 7 months I finally got my cash back.
	Aamir_sheikh \| 04 Oct 2023 Report Abuse
	Never Tracks I do multiple IHG bookings and none of them track through topcashabck. I use Chrome or safari and it makes no difference. Always use the desktop version and it never tracks. The saving grace is that when you raise a claim, it does get resolved and you receive the cashback. However, the system needs to work properly so the cashback tracks when you make the purchase.
	ummerchand \| 08 Sep 2023 Report Abuse
	Keep receipts IHG payout on about 10% of my click throughs and 50% of the missing cashback claims. And beware that you can only go back 3 months on missing cashback so don't book too far in advance!!
	bigjohnt \| 10 Jul 2023 Report Abuse
	five months wait for nothing In Dec 2022 Topcashback had a separate cashback section for Crowne Plaza Hotels(part of IHG) I made a booking for a stay in March 2023. It did not track so put in a missing claim. waited 5+ months and IHG declined the cashback
	plastics \| 13 Jun 2023 Report Abuse
	prompt service Another stay at Holiday Inn. Top Cashback service really prompt from this retailer. Makes we want to book again
	LynB29 \| 25 May 2023 Report Abuse

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