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John Lewis & Partners Reviews

Reviews and experiences from TopCashback members who have shopped with John Lewis & Partners. Log in to review

John Lewis & Partners Reviews
	Order received promptly cashback received quickly
	Spojones \| 02 May 2024 Report Abuse
	Takes a long time - if they payout Always seems to take a long time. Pending forever......If they pay at all.
	Taransalmon \| 28 Apr 2024 Report Abuse
	Disappointed I have purchased several high value items from JL over the past months, none of the purchases tracked despite me clearing cookies etc. Each time, after lodging claims, cashback was denied because they were 'not the last referral site used'. On each occasion JL was the only website I visited to make my purchases. It is extremely frustrating and disappointing.
	Ionawr \| 17 Apr 2024 Report Abuse
	Cashback declined John Lewis said they would payput 2% cashback but after 3 months waiting with the cashback showing, they then declined it saying the purchase order was amended or returned. That wasn't true as I am using the items now!. I was so surprised that a reputable company like John Lewis would not honour this. As a result I would be very wary about using them again.
	Backspace67 \| 10 Apr 2024 Report Abuse
	I am a loyal John Lewis customer, but was left disappointed I bought 3 high priced electrical items one being a laptop for my partners birthday. I did have a choice of where to buy and there was another retailer offering the same laptop for a lot cheaper. I value the John Lewis service offering and even with the offer it was very slightly more expensive than the other retailer, I trusted my judgement and bought through JL. Unfortunately, no cash back was received - I thought I had checked the T&Cs so have been left well out of pocket and perplexed why the cash back commitment wasn't received - come on JL!
	Terry160 \| 09 Apr 2024 Report Abuse
	Shocking - should be ashamed Given their reputation, John Lewis have declined in terms of the high street presence and their commitment to their customers. The time for them to payout is ridiculous- I could earn more interest with my back savings in the time it takes them. There is ok reason for any retailer to take more than 8 weeks to settle . Will be very surprised if this is ever honoured.
	Marmalade47 \| 06 Apr 2024 Report Abuse
	Very bad service every year I use this company. Didn't track, so re read the terms. Cashback not payable for 3 or more of the same items as not deemed for personal use!!!! My Clarins creams for the year!!
	ssukisue \| 28 Mar 2024 Report Abuse
	Did not track and cannot see why I completely cleared my browser and restarted, logged into TCB, navigated to the John Lewis page, clicked through to JL's website, then staying in the same tab ordered a dishwasher (nothing else), paid, and received it a few days later. The setup was as simple as it could possibly be -- no voucher codes, weird navigation, or funny business of any kind. Did not track. Disappointed.
	proberts \| 28 Mar 2024 Report Abuse
	very good very goxxxxod.and very quick cash back, will use again x
	alleywalley15 \| 27 Mar 2024 Report Abuse
	Dont bother Refused cashback due to "not being the last referreral site used". I've never signed up for any other referrers and I use a clean browser for purchases. Presume they will wiggle out at every opportunity.
	graceandbob \| 22 Mar 2024 Report Abuse
	A wide variety of products Excellent Customer Services, layout is nice and searching is easy.
	timtoi2010 \| 20 Mar 2024 Report Abuse
	cashback declined they say it failed to track, but I have purchased from and received cashback from many other merchants so nothing wrong with my computer setup or how I make purchases. If there is a problem I think it is with their systems for tracking purchases.
	JMD \| 20 Mar 2024 Report Abuse
	Great Thank you for the cash back, will use yo7 again
	UrsulaDE \| 19 Mar 2024 Report Abuse
	Declining Cashback Randomly submitted missing cashback request but got denied
	eddisonlee \| 18 Mar 2024 Report Abuse
	Poor Poor, tracked very low, raided claim and eventually got fairly close to correct amount.
	oldman1 \| 17 Mar 2024 Report Abuse
	tracked but months later declined Declined for no reason
	pr3000 \| 15 Mar 2024 Report Abuse
	Received Cashback from John Lewis So pleased to receive my cashback from John Lewis. All went smoothly within the time scale stated.
	blossom20b \| 10 Mar 2024 Report Abuse
	saved going to the shop bought Perfume for my daughter, it was the cheapest place to purchase it and was delivered two days later, excellent service and well packaged.
	paulfishing \| 10 Mar 2024 Report Abuse
	John Lewis and some others - pay cashback but on purchase price minus vat. This is NOT a complaint, instead I've left a 'heads up' to other members of TCB - as recommended on their website. I've just bought a dishwasher online from John Lewis, cost was £549 and TCB had an offer of 5% cashback on purchases of £250< Initially I expected to see cashback of £27.45 but for some reason it was and at the time of writing still is only £9.15 However, looking around TCB's website I discovered TCB advice that there are some merchants that pay cashback on the purchase price less v.a.t. and John Lewis is one of those merchants - in my case my dishwasher's price is £457.50 + 20% vat =£549. So, with this knowledge I'd expect a 5% cashback from the £457.50 which should be £22.87 and in my case I can expect a 'plus membership' deduction of £5 leaving a cashback of £17.87, not £9.15. I've raised a question with TCB's excellent support people and expect this to be resolved. I'll update as soon as things are resolved.
	DerekC2002 \| 28 Feb 2024 Report Abuse
	Electric blanket Purchase made via TCB, got money paid out, easy to use.
	jax1301 \| 17 Feb 2024 Report Abuse
	I didnt receive cashback.. I used John Lewis for majority of my Xmas shopping (I spent close to 800 pounds...), and I did not receive any cashback because I had order 3x Lego set for friends and family... Like no cash back at all...
	williamduong7 \| 11 Feb 2024 Report Abuse
	Cashback failed last 3 purchases Cashback has failed for me on the last 3 purchases to John Lewis.
	antcb \| 04 Feb 2024 Report Abuse
	Cashback declined after 5 months for currency Purchased currency from John Lewis in August 2023 and didn’t track. Submitted a missing Cashback claim and has now been declined with no reason given. Had done before and Cashback paid. Will look elsewhere for currency purchases.
	warslet \| 04 Feb 2024 Report Abuse
	John Lewis declined the Cashback The only explanation I got was "John Lewis & Partners Cashback has been declined by the retailer". I don't blame Topcashback, I blame John Lewis as it represented a 4% discount, which is significant
	aristosMan \| 03 Feb 2024 Report Abuse
	Rejected Rejected, presumably because of the bizarre exclusion that "Cashback will not be given for orders of three or more of the same product in a single order" - a bit of a shame if you make a perfectly normal order of, for example, four dinner plates!
	deastwooduk \| 31 Jan 2024 Report Abuse

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