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Get up to 1.05% of your purchase back
when you shop with John Lewis & Partners
John Lewis & Partners Reviews
Reviews and experiences from TopCashback members who have shopped with John Lewis & Partners.
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John Lewis & Partners Reviews
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Doesn't track
Every time I shop with John Lewis the purchase doesn't track. I have to submit a claim.
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linaria | 29 Jan 2024
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Dishonest
Cashback didn't track so I put in a claim and JL have rejected it saying I didn't purchase my product through link. I most certainly did and even checked my visit had tracked before continuing with purchase. Time of clicking through to merchant and purchasing product all match but to no avail. They previously rejected home insurance cashback as they said I had no valid policy despite paying monthly and JL account stating I had a current policy. They are dishonest and untrustworthy. I will not be purchasing anything else from them.
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Boocupcake | 27 Jan 2024
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6 months.. Still waiting
Cash back is confirmed on my account, but still not paid after 6 months of coding my insurance with them because of the cash back promise. I expected better from John Lewis as other merchants can do it much quicker!
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Kcoope81 | 13 Jan 2024
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Not immediate cashback
Have to wait or make a missing cashback claim, not very proactive, having trouble in redeeming reward gift cards.
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wel60 | 04 Jan 2024
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John Lewis
Very good experience and excellent service good quality
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Member11116282776203 | 20 Dec 2023
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Great service & no issues
Cash back with no issues, great company
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robinpatrick | 15 Dec 2023
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Poor Only offer Points not Money.
Poor as they only offer points Not Money....
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Zonk99 | 14 Nov 2023
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Always reliable and prompt payments teceived
Great British shop
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WendyCoombs | 29 Oct 2023
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All Fake - No Cashback
There are couple of issues, first of all my cashback wasn't tracked twice. When i made the claim then it was rejected , no reason why ? I cleared all the cache and there were no promotional offers as well. I don't understand why the reasons are not given when declining the cashback. John Lewis is a reputed company and i don't expect this from them. Please don't waste your time in looking to get a cashback from JL.
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telcoengr | 26 Oct 2023
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Awful
Still not been paid my cash back and been told to wait until January! Wanted the Avios points for flights. Only reason I used JL.
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Toone2003 | 15 Oct 2023
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Cash Back Con
You can only use cash back for British Airways Executive Club (Avios), which I don't have nor do I intend to get.
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Littleredhobbity | 11 Oct 2023
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tracked and paid ontime
tracked straight away paid on time in cash according to schedule
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coupsta | 25 Sep 2023
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Transaction Declined for no reason
Awful experience, declined for no reason!
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Andrew1890 | 20 Sep 2023
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Does Not Track
I had to check the T and Cs after not tracking and unfortunately, I am outside their 30 day limit.
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cindy1234 | 05 Sep 2023
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Does not track at all!
I have purchased twice from John Lewis last 30 days, both not tracked. Very disappointing.
Other merchants track without problems - no issues with the PC, browser, extensions used.
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dmrknu | 26 Jul 2023
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Always reliable
I always get good products and good advice from John Lewis. So I was not surprised to have a smooth transaction and no fuss. A great British store.
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Twiglet59 | 21 Jul 2023
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Waste of time
John Lewis shouldn't be on Top Cashback if they're not going to offer cashback. Avios credit useless to most people.
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RossMaltby | 11 Jul 2023
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Sucks
What is Avios points? We want cash back.
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Asrvut | 20 Jun 2023
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Would never fly with BA again after they lost our luggage. So no payback!
Bought a dishwasher from JL which is fine and their service was excellent. But to partner up with BA is a wrong move!
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Lynnerack | 16 Jun 2023
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Payout
Takes too long to payout but service is always good
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Diamondsylv | 04 Jun 2023
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Payout
Takes too long to payout but service is always good
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Diamondsylv | 03 Jun 2023
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Payout
Takes too long to payout but service is always good
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Diamondsylv | 03 Jun 2023
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Payout
Takes too long to payout but service is always good
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Diamondsylv | 03 Jun 2023
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Unable to get the money
I have £16 cashback from John Lewis in my account following a laptop purchase. When I tried to collect it I'm told that it can only be paid to British Airways Executive Club. I won't be buying from John Lewis again, what a con, I don't have a British Airways Executive Club and never fly BA so that's £16 that I can't collect.
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geoffphoenix | 29 May 2023
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NOT QUICK BUT DOES PAY OUT
ORDER WAS PLACED FEB: TRACKED OK BUT SAT IN THE " CONFIRMED" SECTION UNTIL MAY:
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Jotopcashmark | 24 May 2023
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