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Mobiles.co.uk Reviews

Mobiles.co.uk have been going since 1995, and as the UK’s longest-running retailer of mobile phones, you’ll find everything from good value contracts to SIM-only deals.

They feature a wide variety of brands including Apple, Samsung, and Google as well as popular networks like Vodafone and VOXI. Mobiles.co.uk have been winning awards since 2006, with a slew of credits to their name from Mobile Awards, uSwitch, and Mobile Industry Awards.

You’ll find more than 60% of Mobiles.co.uk reviews rated 5-star* on Trustpilot as well as positive reviews from many of our customers, too. Many users described the quick and easy process, good customer service, and value for money.

Some of the negatives have included customers having issues with delivery or refunds. Explore the many Mobile.co.uk reviews to see what you could expect from the retailer, or leave a review of your own experience.

*True at the time of writing.

Mobiles.co.uk Reviews
	Excellent Cashback
	AndyAshy \| 18 Feb 2018 Report Abuse
	AVOID LIKE THE PLAGUE! We've used them few times over the years (not sure why) and every single time we had some issues. As some say when something is cheaper than everywhere else there must be a reason for that. In case of Mobiles.co.uk it's their awful customer service and their misleading adverts... The cashback they offer requires constant chasing and should you miss the deadline for sending back a copy of paid bill, you loose your cashback for that period of time. When you consider the time spent on chasing them up, etc it is hardly worth bother and this seems to be exactly what they want you to do, give up on the cashback... On another occasion they advertised a 1 month rolling SIM-only contract with £10 automatic cashback which then turned out to be a one off. Also as the cashback was advertised to be 60 days delayed I didn't even realised that anything was wrong until I was 3 months into the contract and I received only 1 cheque! The funny thing is that they are still advertising it on their website and it still is as baffling as it was when I got tricked into it... Finally, we went for a phone upgrade through Mobiles.co.uk and used Quidco to get some cashback. After few months of waiting for the payment Mobiles simply refused the cashback and never explained their reasons for that! My advice: go to someone else and AVOID MOBILES.CO.UK LIKE THE PLAGUE! Edit
	Member422269648331 \| 08 Feb 2018 Report Abuse
	Fast payout, full amount and tracked fine!
	matthewblack_92 \| 07 Feb 2018 Report Abuse
	I bought my moble from them and they're not paying up!
	Rexfxx \| 02 Feb 2018 Report Abuse
	Great price, got casback fairly quick, all good
	bocajuniors \| 31 Jan 2018 Report Abuse
	Used them twice now and cashback has been paid without any issues. 2nd time the Cashback was paid in 5 weeks. Would 100% buy from again.
	B_marvel \| 30 Jan 2018 Report Abuse
	Stated £40 cashback for deal I bought but gave out only £20 as were "feeling generous"! Not trustworthy.
	lcv \| 21 Jan 2018 Report Abuse
	excellent, very efficient
	kathylouise \| 12 Jan 2018 Report Abuse
	awful service from mobiles.co.uk, they claimed i did not click the link via topcashback when i clearly did
	lhaze81 \| 11 Jan 2018 Report Abuse
	No issues and really quick cashback!
	RAhmed1 \| 10 Jan 2018 Report Abuse
	NO CASHBACK AVOID MOBILES.CO.UK. THEY DECLINED A GENUINE PURCHASE AND HAVE NOT KEPT THEIR WORD ON REFERING A FRIEND OR RELATIVE EITHER.
	mudasser \| 10 Jan 2018 Report Abuse
	Straight forward, got the amount they said I would get and didn't take as long as other merchants can take. Would recommend
	nicktrutwein \| 04 Jan 2018 Report Abuse
	Did not track and my lodged claim was declined
	watchme \| 03 Jan 2018 Report Abuse
	Excellent deals
	Casper68 \| 02 Jan 2018 Report Abuse
	Fast and accurate
	ababwa113 \| 21 Dec 2017 Report Abuse
	Total scammers and when you look further they are part of carphone warehouse who also decline genuine claims.Beware dont buy expecting cashback it aint gonna happen.!!!!
	Rooroo262 \| 20 Dec 2017 Report Abuse
	Cashback initially appeared as £0.00 but after a month I was paid the correct amount which was great!
	pigscanfly_768 \| 20 Dec 2017 Report Abuse
	Tracked and went to payable at £10 when it was meant to be £40 :(
	ketanaggarwal7 \| 20 Dec 2017 Report Abuse
	Offered £40 cashback, only got £10. Bumped to £20 as a good will gesture. Not impresed
	gaidosas \| 19 Dec 2017 Report Abuse
	great service great products
	peternewson \| 18 Dec 2017 Report Abuse
	Initially tracked as zero, but after a couple of weeks cashback appeared payable. Became payable very fast, would recommend to other cashback users.
	Leeshaw85 \| 18 Dec 2017 Report Abuse
	I would give them 1 star if i eventually get my cash back. I have had to raise an enquiry twice so far. The first time the cashback didn't track as high as it should then when it was queried the cashback was declined. I'm still waiting to find out why. Also, my husband and my daughter both bought phones with mobiles.co.uk and their cashback tracked low and was then declined. Not sure if they have raised the matter with yourselves or not but none of us are happy.
	JulieBarron \| 11 Dec 2017 Report Abuse
	Went through the usual steps but cashback declined despite escalation. Not going to use again
	watchme \| 11 Dec 2017 Report Abuse
	Excellent service given and very fast pay out
	gazbo0_2 \| 30 Nov 2017 Report Abuse
	A year on and still not had £40 cashback, despite opening claim in March.
	Alanbrown1607 \| 23 Nov 2017 Report Abuse

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Reviews

Mobiles.co.uk Reviews
	Excellent Cashback
	AndyAshy \| 18 Feb 2018 Report Abuse
	AVOID LIKE THE PLAGUE! We've used them few times over the years (not sure why) and every single time we had some issues. As some say when something is cheaper than everywhere else there must be a reason for that. In case of Mobiles.co.uk it's their awful customer service and their misleading adverts... The cashback they offer requires constant chasing and should you miss the deadline for sending back a copy of paid bill, you loose your cashback for that period of time. When you consider the time spent on chasing them up, etc it is hardly worth bother and this seems to be exactly what they want you to do, give up on the cashback... On another occasion they advertised a 1 month rolling SIM-only contract with £10 automatic cashback which then turned out to be a one off. Also as the cashback was advertised to be 60 days delayed I didn't even realised that anything was wrong until I was 3 months into the contract and I received only 1 cheque! The funny thing is that they are still advertising it on their website and it still is as baffling as it was when I got tricked into it... Finally, we went for a phone upgrade through Mobiles.co.uk and used Quidco to get some cashback. After few months of waiting for the payment Mobiles simply refused the cashback and never explained their reasons for that! My advice: go to someone else and AVOID MOBILES.CO.UK LIKE THE PLAGUE! Edit
	Member422269648331 \| 08 Feb 2018 Report Abuse
	Fast payout, full amount and tracked fine!
	matthewblack_92 \| 07 Feb 2018 Report Abuse
	I bought my moble from them and they're not paying up!
	Rexfxx \| 02 Feb 2018 Report Abuse
	Great price, got casback fairly quick, all good
	bocajuniors \| 31 Jan 2018 Report Abuse
	Used them twice now and cashback has been paid without any issues. 2nd time the Cashback was paid in 5 weeks. Would 100% buy from again.
	B_marvel \| 30 Jan 2018 Report Abuse
	Stated £40 cashback for deal I bought but gave out only £20 as were "feeling generous"! Not trustworthy.
	lcv \| 21 Jan 2018 Report Abuse
	excellent, very efficient
	kathylouise \| 12 Jan 2018 Report Abuse
	awful service from mobiles.co.uk, they claimed i did not click the link via topcashback when i clearly did
	lhaze81 \| 11 Jan 2018 Report Abuse
	No issues and really quick cashback!
	RAhmed1 \| 10 Jan 2018 Report Abuse
	NO CASHBACK AVOID MOBILES.CO.UK. THEY DECLINED A GENUINE PURCHASE AND HAVE NOT KEPT THEIR WORD ON REFERING A FRIEND OR RELATIVE EITHER.
	mudasser \| 10 Jan 2018 Report Abuse
	Straight forward, got the amount they said I would get and didn't take as long as other merchants can take. Would recommend
	nicktrutwein \| 04 Jan 2018 Report Abuse
	Did not track and my lodged claim was declined
	watchme \| 03 Jan 2018 Report Abuse
	Excellent deals
	Casper68 \| 02 Jan 2018 Report Abuse
	Fast and accurate
	ababwa113 \| 21 Dec 2017 Report Abuse
	Total scammers and when you look further they are part of carphone warehouse who also decline genuine claims.Beware dont buy expecting cashback it aint gonna happen.!!!!
	Rooroo262 \| 20 Dec 2017 Report Abuse
	Cashback initially appeared as £0.00 but after a month I was paid the correct amount which was great!
	pigscanfly_768 \| 20 Dec 2017 Report Abuse
	Tracked and went to payable at £10 when it was meant to be £40 :(
	ketanaggarwal7 \| 20 Dec 2017 Report Abuse
	Offered £40 cashback, only got £10. Bumped to £20 as a good will gesture. Not impresed
	gaidosas \| 19 Dec 2017 Report Abuse
	great service great products
	peternewson \| 18 Dec 2017 Report Abuse
	Initially tracked as zero, but after a couple of weeks cashback appeared payable. Became payable very fast, would recommend to other cashback users.
	Leeshaw85 \| 18 Dec 2017 Report Abuse
	I would give them 1 star if i eventually get my cash back. I have had to raise an enquiry twice so far. The first time the cashback didn't track as high as it should then when it was queried the cashback was declined. I'm still waiting to find out why. Also, my husband and my daughter both bought phones with mobiles.co.uk and their cashback tracked low and was then declined. Not sure if they have raised the matter with yourselves or not but none of us are happy.
	JulieBarron \| 11 Dec 2017 Report Abuse
	Went through the usual steps but cashback declined despite escalation. Not going to use again
	watchme \| 11 Dec 2017 Report Abuse
	Excellent service given and very fast pay out
	gazbo0_2 \| 30 Nov 2017 Report Abuse
	A year on and still not had £40 cashback, despite opening claim in March.
	Alanbrown1607 \| 23 Nov 2017 Report Abuse