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Ocado Reviews

Reviews and experiences from TopCashback members who have shopped with Ocado. Log in to review

Ocado Reviews
	Placed an order on 21 Jan 2014 tracked back ok £6.30, But after a few weeks went to £0.00, Raised a manual claim but still declined, due to “Did not meet Terms and Conditions set by merchant”.(24/03/2014), so will not be using them ever again, be careful of these non-payers of any cash back, be warned.
	\| 24 Mar 2014 Report Abuse
	cashback was declined, products were warm. service non exsistant
	\| 18 Mar 2014 Report Abuse
	cashback declined as I apparently "Did not meet Terms and Conditions set by merchant”.
	hellywelly1 \| 18 Mar 2014 Report Abuse
	Perfect transaction and payment on schedule. Their prices are very good and although I'm not a avid on-line shopper, I shall certainly use Ocado again and have already recommended them to friends. The delivery driver was a delight!!
	jenwrendorset \| 15 Mar 2014 Report Abuse
	Despite meeting the cashback criteria, it was declined. Lost out on £6. Very disappointing.
	mm76 \| 10 Mar 2014 Report Abuse
	My cashback tracked at £6.30 then weeks later changed to £0.00, then changed to -£6.00 I couldn't believe what I was seeing! Topcashback were very quick to rectify the negative balance, which I was very pleased with. However, I was advised to raise a missing cashback claim for the £6.30. After reading all of the negative reviews I decided not to even bother. Topcashback remove Ocado from your website, they are dishonest!!
	SA031283 \| 07 Mar 2014 Report Abuse
	Order placed last March. Claim launched in July 2013. February 2014 Ocado decline the cashback stating I did not adhere to the terms and conditions. Except, I did. Avoid like the PLAGUE.
	pete_holloway \| 19 Feb 2014 Report Abuse
	Mine cashback has just been delined. I was a genuine new customer placing my first order with Ocado for over £60. The reason given is "Did not meet terms and Conditions set by the merchant". Bad :(
	ACF \| 19 Feb 2014 Report Abuse
	placed an order in September 2013 tracked back ok £6.30, but after a few weeks went to £0.00, raised a manual claim but still declined,(23/01/2014), so will not be using them ever again, BE CAREFUL of these NON-PAYERS of any cash back, BE WARNED.
	bexieuan \| 23 Jan 2014 Report Abuse
	Tracked at £6.06 rather than the promised 10.10 - do I now need to waste my time with an enquiry?
	MandM \| 11 Jan 2014 Report Abuse
	this tracked at full amount and then after a month it disapeared, got tcb to track, it appeared again then went again, the service ocado offer is excellent, have used them a few times since, just never gona see me cashback
	shazlin \| 07 Jan 2014 Report Abuse
	THIS MERCHANT WILL MOST LIKELY NOT PAY CASHBACK. Having waited 2 months for cashback the amount has been reset to zero. If you read the reviews carefully you will see most other people have them same issue. Not sure why people give them 5 stars for cashback before receiving the money as this is very misleading for everybody. Its a shame as I would probably use Ocado again as they seem good value for money.
	KingLedley \| 13 Dec 2013 Report Abuse
	Spent an hour adding groceries to my shopping cart, only to find that at the end of the process, the £20 off first shop voucher code on the topcashback website was not valid! Was also rather displeased with the minimum £90 spend and then the rather mirky £9.99 delivery charge (for delivery on 21st Dec). It's no surprise that Ocado has never made a profit. I cannot comment on the quality of the groceries because I cancelled my order.
	thequiffman \| 08 Dec 2013 Report Abuse
	I used the topcashback link to order my first shop with Ocado. I found the whole experience very good, it offered a great delivery service. However after waiting since July for my missing cashback, I have now been told that it has been declined due to me 'using another marketing channel'. I ordered it using the link from top cashback, therefore am disappointed with the cashback service.
	FAYEPAPINI \| 24 Nov 2013 Report Abuse
	Read some really good reports on HotUkDeals about Ocado so thought I would give it a try. Very impressed with the site, extremely easy to navigate and prices were excellent. The added bonus of cashback appeared within 24 hours and my order will be delivered tomorrow - perfect. Highly recommended.
	jenwrendorset \| 17 Nov 2013 Report Abuse
	Tracked first then balance became 0... did not understand why but was not impressed!
	mlz00001 \| 10 Nov 2013 Report Abuse
	Its been a nice experience from Top Cahback Team, but the time Ocado take to sort out the cash back claims is not exorbitantly long...
	Denoy \| 04 Nov 2013 Report Abuse
	Declined cash back due to invalid claim, although the purchase met the requirements. Another £6.00 lost because the company doesn't want to pay out!
	AQRoss \| 01 Nov 2013 Report Abuse
	Cashback tracked initially and then was declined by Ocado. I lodged a claim which resulted in "transaction has been identified as having gone on to use a different voucher from one of the merchants other marketing channels". I queried that as I clicked through from Topcashback , nowhere else and the response was " you intentionally or knowingly went through another channel. It usually means that something else has been recorded as being the referrer of your transaction. This does not even necessarily mean another cashback site, it can be anything from a search engine to a voucher code to a pop up window or anything like this." Not impressed!!! Also had problems with lots of items in my shop - will not use again.
	SylviaShearan \| 16 Sep 2013 Report Abuse
	Not very good. made an order over £40. groceries arrived but cashback declined. Ocado is not reliable for Cashback.
	saver_m \| 02 Sep 2013 Report Abuse
	Tracked quickly and then changed to £0. I dont know why .
	deepdaleducky \| 27 Aug 2013 Report Abuse
	Cashback tracked then reduced to £0 for no reason at all.
	pete_holloway \| 25 Aug 2013 Report Abuse
	Declined cash back with no reason given. Disgusted wont be using them again. Delivery was late too.
	jomo15 \| 20 Jul 2013 Report Abuse
	Just like other people, I'm unimpressed. First order placed on Feb 25th tracked fine at expected rate, and delivery was smooth. However, transaction later moved to £0.00 and I'm still waiting for a response to my claim. Note to Topcashback: merchants with a consistent record of non-payment should be removed from your site; they bring you into disrepute!
	benjcoe \| 28 Jun 2013 Report Abuse
	Went onto Ocado and purchased as part of the Cashback on Offer. Order goods, had them delivered, no problems. However, they have cancelled / declined my cashback. Why. It's bad business. I wont go there again, there are more reliable and trustworthy sites out there!
	chriscorish \| 16 Jun 2013 Report Abuse

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