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Get up to 1% of your purchase back
when you shop with Ocado
Ocado Reviews
Reviews and experiences from TopCashback members who have shopped with Ocado.
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Ocado Reviews
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Declined cash back with no reason given. Disgusted wont be using them again. Delivery was late too.
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jomo15 | 20 Jul 2013
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Just like other people, I'm unimpressed. First order placed on Feb 25th tracked fine at expected rate, and delivery was smooth. However, transaction later moved to £0.00 and I'm still waiting for a response to my claim.
Note to Topcashback: merchants with a consistent record of non-payment should be removed from your site; they bring you into disrepute!
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benjcoe | 28 Jun 2013
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Went onto Ocado and purchased as part of the Cashback on Offer. Order goods, had them delivered, no problems. However, they have cancelled / declined my cashback. Why. It's bad business. I wont go there again, there are more reliable and trustworthy sites out there!
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chriscorish | 16 Jun 2013
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Again, another person with cashback declined for no reason. Ocado shouldn't be allowed on here!
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| 13 Jun 2013
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Cashback tracked but declined without any reason. Will never purchase from them again.
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Lyrebird | 28 May 2013
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Cashback cancelled, even though all codes used were correct, will lodge claim. Will not shop with ocado again unless sorted, shame too as the delivery driver was so helpful and polite.
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| 14 May 2013
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Bought on 18Nov12, £8.08 cashback payable 25Mar13, 4 months to payment. Could be much better, However, the shopping experience with Ocado is excellent.
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Tbcao2009 | 25 Mar 2013
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Tracked within 30 minutes of ordering... excellent !
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lynp | 23 Mar 2013
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Like many others, my cashback reverted to £0.00 after a few weeks. As a first time shopper with Ocado this has put me off ordering from them again. Also from some of the comments on here they charge extra for substitutions.
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maggie749 | 22 Mar 2013
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As others have said, cashback tracked quickly but then declined, missing claim lodged but no response yet. Won't shop with them again due to this
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IanSteel2011 | 20 Mar 2013
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Cash back declined by Ocado as a new customer very disappointing what a waste of time!
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vickyking | 11 Mar 2013
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Shockingly poor service from Ocado in general. firstly, they didn't acknowledge my cashback (from 2 years ago) and secondly, the service I actually received when I got my shopping was terrible. Where they substituted items they charged me extra (rather than price matched) and were quite rude on the phone. Why use Ocado when you can use Waitrose direct and get the Waitrose/John Lewis level of customer service?
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Nobby070 | 07 Mar 2013
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Cashback declined for no apparent reason.
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naboothatswho | 06 Mar 2013
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As others have said, cashback tracked quickly but then declined- missing claim lodged. Won't shop with them again due to this
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skisoph86 | 11 Feb 2013
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Just like everyone else who has recently posted, cashback declined, claim raised.
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TheTotem | 09 Feb 2013
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As with other recent reviews, cashback on first purchase tracked fine for several weeks. It's now been zero'd and processed as payable. Will be filing a claim with TCB, but this doesn't look good for Ocado.
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| 08 Jan 2013
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"New Customer" cashback offer tracked initially and then declined a month later after a £250 spend. Wouldn't use this merchant if you are counting on receiving the cashback....
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sarahsro | 10 Dec 2012
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Sort the reviews in date order and a worrying trend emerges. Every recent reviewer has experienced major problems with cash back not being paid/withdrawn. One would hope Ocado monitors the feedback on here...
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jtbug | 07 Dec 2012
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My order on the 28th October for £140.59 and still no cash back! it is showing that I have been to Ocado but nil in the amount. So unfair as this was my first order. I won't be coming back for more. Cashback were supposed to be looking inot it too but I have heard nothing.
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sueflowersue | 05 Dec 2012
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The promised £8.08 cashback tracked quickly. Had been really impressed until merchant elected to decline cashback a few days later. From reading these reviews it would seem I'm not alone. I've lodged my Missing Cashback Claim. Not at all happy. Ocado won't be getting any more of my custom until this is resolved...
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jtbug | 04 Dec 2012
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Tracked quickly, but then withdrew the payment within a couple of weeks. Don't know why. As a new customer I expected the cashback advetised (£8.10). Have lodged a claim. They keep sending emails with further offers. Will NOT be using them again!
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JROSH56 | 18 Nov 2012
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Rubbish, my cash back won't track despite using an approved code as others have on here. Won't be back.
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katyj10 | 16 Oct 2012
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Tracked quickly and then declined quickly. Unable to lodge a claim as cannot provide the details Top Cashback needs. Very disappointed.
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irezumi_muzan | 08 Oct 2012
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First time customer cashback received very quickly
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Twirlydoughnut | 02 Oct 2012
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Ocado is great. So easy to use, great value and with a really wide range of produce (some of it particularly interesting and unusual - not just the normal stuff you find in the supermarket). I shall certainly continue to shop with the retailer.
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Big_Ben_28 | 23 Sep 2012
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