Get up to 10% of your purchase back when you shop with TUI Join TopCashback Free
Get up to 10% of your purchase back
when you shop with TUI

TUI Reviews

Take a look at the TUI reviews left by TopCashback members who have booked holidays with them through us and you’ll find many were delighted with their experience. Among the many positive comments, you’ll find remarks relating to how quickly members received their cashback, while others highlight the service provided by TUI in relation to their holiday.

When it comes to cashback, one happy member said: “Never had any issues with TUI cashback tracking.” They are not alone, however, as plenty of others loved how quickly they got their cashback. Some of the comments you’ll find include “received £32 in under eight weeks. Very happy with TUI”, “top marks to TUI for paying cashback quickly and efficiently” and “no problems and quick, quick payment as usual with TUI”.

The TUI review feedback you’ll find on this page doesn’t just relate to cashback, with the travel company themselves coming in for some high praise. One member stated: “Love the choice and good value. Always use them and will continue to do so.” Other comments you’ll find include “excellent from booking to holiday — so easy” and “very good website, excellent choice, good prices”. Log in to review

TUI Reviews
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cash back received
Easy accessed TUI via topcashback and cashback recieved quickly
  Beccope1972 | 13 Sep 2024 Report Abuse
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Cashback wont payout *AVOID*
Went direct through TUI to get the cashback instead of using holidayhypermarket (Would of saved £45 going through them). Now "informed that we haven’t been seen as the reason this order was placed", how convenient right :)?.
  Cbanks96 | 12 Sep 2024 Report Abuse
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Positive Experience
I’ve booked with Tui for years (but this is the first time getting cashback as I got TopCashback just after we’d already booked last year). The transaction tracked straight away, it was originally declined after tracking but then reinstated quickly after as it was a problem with all transactions on that day- as expected had to wait for the holiday to be completed for the transaction to progress to confirmed. Within 2 weeks of being home from the holiday it has been confirmed and awaiting it to move to payable. I was initially worried after reading the reviews for this retailer (although it wasn’t a big thing as I would of still been booking with Tui) but had a positive experience and would book again.
  Miss_Rules | 12 Sep 2024 Report Abuse
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Liars who won't pay
Booked a £12k holiday and they weaseled out of paying £120 cashback saying TCB were not the last click despise proof they were. They will just stonewall and not pay. Will never use TUI again out of principle.
  gizzard | 03 Sep 2024 Report Abuse
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Cashback taking a while
Booked a holiday in April 2024 and still yet to receive cashback. Estimated 13 weeks and has been 20 weeks since purchase.
  Molliehopkins01 | 01 Sep 2024 Report Abuse
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Awful
Missing cashback claim declined due to TCB not being the last referrer. Hard to believe considering I cleared my cookies before clicking through. Looks like TUI has taken over the referral network just like they've done in the packaged holiday space!! Even more power to screw customers for every penny they can. Never again going with TUI.
  ellmur1 | 30 Aug 2024 Report Abuse
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Still waiting...
Booked a holiday in January 2023 for July 2024. Paid balance in full in April 2024, went on holiday and now, 6 weeks after holiday am still waiting for cashback. You'd expect payment not too long after settling balance given it'd be too late to cancel/get refund at that point.
  lewiston | 30 Aug 2024 Report Abuse
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tui cashback still waiting
booked through top cashback in march holiday booked for august . now back from holiday still waiting. very poor tui
  sandraangela | 28 Aug 2024 Report Abuse
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Only recieved half the expected amount !
Only recieved half the expected amount !
  ppcarroll | 26 Aug 2024 Report Abuse
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Cashback declined
Tui advertised a 4% cashback on my £2,200 holiday. I used the Top Cashback link but Tui declined to pay after appeal. Very poor. Holiday now completed and they still won't pay..seems like I'm not the only person looking at the reviews.
  one4all10_ | 22 Aug 2024 Report Abuse
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Still waiting
Still waiting for my cashback. Looks like others have had the same issue as me. I wonder if it's a scam just to get you to book through them and they hope you forget the cashback!
  Curlyaz | 20 Aug 2024 Report Abuse
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Not easy
Had to argue and prove I had done all the correct things to get cashback
  gareth079 | 19 Aug 2024 Report Abuse
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Tui cashback
cashback took so long to pay out from Tui. Actually took the holiday in may and only just got my payout, and that was through chasing it.
  Member1182278330910 | 12 Aug 2024 Report Abuse
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Declined Cashback - Annoyed
Tui advertised 4% cashback on my quite expensive holiday. I used the Top Cashback link but Tui declined to pay after appeal. Very poor.
  jejes | 11 Aug 2024 Report Abuse
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EXCELLANT HOLIDAY CO
I've enjoyed more than 25 holidays with TUI
  dannyboy37 | 11 Aug 2024 Report Abuse
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Not great
Have had 2 separate claims rejected on quite big expensive holidays, frustrating when could get discount elsewhere
  Mitchellsdp | 09 Aug 2024 Report Abuse
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Seriously slow payment
Took unacceptable amount of time to pay.
  miwsue | 07 Aug 2024 Report Abuse
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Great getting cashback when i was going to book it anyway -perfect !!!
getting cashback when i was going to book it anyway -perfect !!!
  B003707 | 03 Aug 2024 Report Abuse
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Tui never pay out
Cashback refused on two separate occasions - looks like a scam to me.
  Member285282664415 | 03 Aug 2024 Report Abuse
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TUI will decline
TUI have declined on 3 separate bookings. Total scam. Either TUI are keeping the cashback or top cashback are.... SHOCKING
  kbs | 31 Jul 2024 Report Abuse
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Good and very supportive with good customer care services.
Their presence was very welcoming especially when we first landed. Smooth operation - went without any issues - V Good
  Angie555 | 21 Jul 2024 Report Abuse
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Don’t waste your time
Cashback didn’t track from the outset and TUI declined all knowledge - scam
  RobandHeather2010 | 20 Jul 2024 Report Abuse
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Very Good
No issues at all. Very straightforward.
  netebat | 17 Jul 2024 Report Abuse
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You get paid once you’ve returned from holiday
I book a year in advance for a holiday so it was sat pending forever. But once holiday complete they paid so I will definitely use again.
  neoncinders | 08 Jul 2024 Report Abuse
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Never paid out, do not deserve 1 star
Never paid out and wish I had taken up another offer. Did not use a smaller voucher as cash back considerably more. Waited months for them not to pay out.
  Babacu01 | 06 Jul 2024 Report Abuse
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