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when you shop with TUI

TUI Reviews

Take a look at the TUI reviews left by TopCashback members who have booked holidays with them through us and you’ll find many were delighted with their experience. Among the many positive comments, you’ll find remarks relating to how quickly members received their cashback, while others highlight the service provided by TUI in relation to their holiday.

When it comes to cashback, one happy member said: “Never had any issues with TUI cashback tracking.” They are not alone, however, as plenty of others loved how quickly they got their cashback. Some of the comments you’ll find include “received £32 in under eight weeks. Very happy with TUI”, “top marks to TUI for paying cashback quickly and efficiently” and “no problems and quick, quick payment as usual with TUI”.

The TUI review feedback you’ll find on this page doesn’t just relate to cashback, with the travel company themselves coming in for some high praise. One member stated: “Love the choice and good value. Always use them and will continue to do so.” Other comments you’ll find include “excellent from booking to holiday — so easy” and “very good website, excellent choice, good prices”. Log in to review

TUI Reviews
	Refused cashback, refused to help. Tui refused to confirm my booking through topcashback even though I paid the initial deposit on my first visit to topcashback tui site. They were able to track all my payments but not the cashback. Nobody at Tui is responsible for, or knows anything about cashback, or their agents or affiliates they just didn't pay.
	Gerryp \| 02 Jul 2024 Report Abuse
	Use with caution! I have had two quite large cashback claims declined over the past couple of years, I was enticed in by the big percentage offers and was very careful to book only using the top cashback site. Very disappointing when there are other discounts available elswhere
	Mitchellsdp \| 01 Jul 2024 Report Abuse
	Top pay out Really pleased with TUI cash back payment
	JennyL36 \| 29 Jun 2024 Report Abuse
	Very poor Successful cashback a rare event, hardly ever successfully tracks, raising a claim after the event normally gets declined, despite EVERY SINGLE peace of advice from TCB being followed, clearing browser cache, ensure cookies enabled etc , yet following the exact same process with other retailers I get a near 100% success rate
	scooperscb \| 29 Jun 2024 Report Abuse
	Long hot summer and winter, then summer, winter, summer etc Not impressed with TUI at all, in fact haven't used them since this booking. It has taken over 2 years to get what I'm due & a £129 isn't to be sniffed at. Shame on you TUI.
	spotbot1 \| 17 Jun 2024 Report Abuse
	Long hot summer and winter, then summer, winter, summer etc Not impressed with TUI at all, in fact haven't used them since this booking. It has taken over 2 years to get what I'm due & a £129 isn't to be sniffed at. Shame on you TUI.
	spotbot1 \| 17 Jun 2024 Report Abuse
	they dont pay Never received anything from them. Not trustworthy at all
	gh2374 \| 04 Jun 2024 Report Abuse
	Great cash back service. You get the money when you return from your holiday a great way to save for the next one. Service very easy to use. Highly recommend !
	raunds \| 03 Jun 2024 Report Abuse
	Sooooo slow Originally set to reach payable at 12 weeks, changed to 13 weeks and still not reached payable at 15 weeks. Topcashback say they will pay as soon as they get the money. Nothing I can do but wait
	Janbar35 \| 19 May 2024 Report Abuse
	Be prepared to wait (and fight for your cashback) It took TUI 15 months to pay out on my cruise purchase despite me sending many messages to the TopCashback team; they of course did their best. It seems that TUI was reluctant to honour my cashback despite it being a completely legitimate claim
	Pharmamike \| 13 May 2024 Report Abuse
	Never pays out I live in hope of getting cashback as i had it years ago but now it always declines...4% would have been great but 2 days later declined. No reason why as I checked t&Cs. I booked straight away, allowed cookies and used no discount code.
	Hollowm1 \| 08 May 2024 Report Abuse
	Unacceptably long delay The cashback offered by TUI was a deciding factor in choosing to book a holiday with them instead of a competitor. I booked the holiday in Feb'23, for an Easter break early April'23. Whilst I understand TUI wanting the holiday to complete before honouring the cashback, it took until May'24 and many chase requests before payment was finally made.
	Daemo69 \| 07 May 2024 Report Abuse
	Will not pay cashback Bought in Sept 22, had to raise as untracked but would not raise this with Tui until after my holiday in June 23. At this point cashback was classed as pending but this was at less than the amount tui advertised I would get. May 24 they have now declined the cashback. No reason given and I did go on this holiday so no reason it should of been declined. They are trying to con by advertising 4% but they will not pay out. Take a screenshot of the advertised amount so you have proof as they will try any thing to not give you the advertised amount.
	Hillypop \| 02 May 2024 Report Abuse
	Declined After waiting for 7 months with it pending it's now been declined with no explanation
	Ryanh509 \| 01 May 2024 Report Abuse
	Disappointing It has been over a year since we paid for our holiday in full, our claim was rejected several times despite being tracked and no vouchers being used. TUI may use this site to attract customers but I would love to know the odds of them actually paying out.
	123Save \| 30 Apr 2024 Report Abuse
	Cashback declined after over a year wait Had a holiday with Tui using topcashback at the time of booking. Waited for over a year only to have cashback declined for no reason. Not impressed.
	alyaB \| 29 Apr 2024 Report Abuse
	Don't expect any cashback Cashback declined for no reason at all, I did all the right things by clearing cookies before I booked, I've just completed another holiday with TUI and I expect that will be declined as well.
	gerrysim \| 27 Apr 2024 Report Abuse
	Never received a penny Purchased a family holiday to Florida and was due supposed to get £97 cash back . Several support tickets were submitted but tui did not respond to any ofthem or make any contact with myself at any point. Would not recommend
	gh2374 \| 25 Apr 2024 Report Abuse
	Did not pay cashback Booked a holiday (Crystal ski) through Topcashback and Tui have taken the decision to not pay the cashback. I did nothing wrong. Beware
	iangus7 \| 22 Apr 2024 Report Abuse
	Still waiting........ Spent over £12,000 on my honeymoon with TUI and that was booked and paid for 7 months ago. We have since got married and been on the honeymoon but still the cashback just says 'confirmed' even though it's supposed to be payable within 12 weeks! Doesn't look promising does it?! Looks like they only want to pay out on smaller amounts? Happy to take my money though!!!
	sharon_lewis \| 21 Apr 2024 Report Abuse
	Cashback I just booked last week and no cashback of 5% of my booking
	Kiankian \| 16 Apr 2024 Report Abuse
	Rejected cashback - £180... Spent a significant sum on a summer holiday. Had to put in a cashback claim as didnt track, 6 months later they rejected it. Have only ever had problems with large cashback amounts over the years - funny that!
	Plantissimus \| 02 Apr 2024 Report Abuse
	No problems here Booked a last minute cruise in January. Cashback tracked without any issues and payable mid March (within 6/7 weeks) . Just waiting for my M&S e-giftcard
	vanessa411 \| 18 Mar 2024 Report Abuse
	Took 14 months to get the cashback and needed chasing. Took 14 months to get the cashback and needed chasing. Very poor experience.
	oldman1 \| 17 Mar 2024 Report Abuse
	Slow to pay cashback Booked holiday in October 2023 through cashback & still waiting nearly 5 months later for pay out......
	drowland \| 27 Feb 2024 Report Abuse

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