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Very disappointed
I booked a holiday in Feb 23 which completed in May 23 and it is now November and I have still yet to receive the cash back. TopCashback have chased it for me but no joy yet. Very disappointing.
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1904 | 10 Nov 2023
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Cash back refused
It was put on ice the day I booked the holiday. After my holiday , it was declined as TUI said I didn’t purchase via Topcashback. A year later how can I prove that it was? Surely as it was put on ice until after my holiday, isn’t that proof I booked it via Topcashback?
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Perky_ | 01 Nov 2023
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Still no cash back
I foolishly assumed the cashback would be pretty much immediate- why shouldn't it be? However over 2 months later and it's still 'pending'. Seems from these reviews that it may never be paid. Why can't they pay quickly?
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Mark10frost | 11 Oct 2023
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Very disappointing
Cash back declined
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Freyas_Mum | 01 Oct 2023
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slow and low
TUI - Always slow and lower than % given on Topcashback linking page.
Really unhappy - don't bother with them in future via the link
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nickshawr717 | 30 Sep 2023
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Don’t waste your time!
Could have booked it using discount codes but thought better getting the cash back because slightly higher value compared to discount. What a waste of time, waited and in the end it was declined - apparently cashback not tracked. Unable to appeal because retailer site doesn’t register the checkout via top cashback…. Don’t bother honestly….
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Rojaker | 28 Sep 2023
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No Cashback
Had the same experience as many others, booked and paid for holiday, used Topcashback, no cashback paid, raised an issue with Topcashback, they chased the issue and TUI claimed that they had no evidence of my using Topcashback.
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Terrycq | 24 Sep 2023
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Poor Cashback tracking and payment
Booked back in June and months later still nothing, Have chased numerous times. In my experience I've not had another company consistently not pay or take ages to resolve cashback queries!
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Jp1989 | 22 Sep 2023
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Extra discount
When booking my holiday just clicked on TopCashback to see who was offering further discounts. Every penny helps to pay for our holiday. Holidays really help us to look forward to the summer. Easy to locate the offers and get through to websites to look at holidays to book. Will use both Tui and TopCashback again
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barnet10 | 21 Sep 2023
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Never seem to get my cashback paid
Went away in June to turkey, booked through cashback, made a request to cashback that I haven’t received it. Apparently resolved. Will try again if I book through cashback, but am not hopeful
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Dawson26 | 17 Sep 2023
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Never seem to get my cashback paid
Went away in June to turkey, booked through cashback, made a request to cashback that I haven’t received it. Apparently resolved. Will try again if I book through cashback, but am not hopeful
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Dawson26 | 17 Sep 2023
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Cashback refused
Cashback refused on 4% offer when all other holidays booked with TUI through TCB went well but these had cashback of less than £50.
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Brian_P | 28 Aug 2023
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pulling a fast one
Either Tui or TCB are pulling a fast one,saying my cashback was declined as TCB were not the last referral.
utter rubbish cleared all history and cookies before i made the purchase and went right from TCB to the TUI site.
someone is having a laugh.
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Mannin | 23 Aug 2023
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No Stars but have to give 1...still waiting for TUI ..but thanks to TCB.
Nearly a year and no cashback forthcoming from TUI. Have bought 2 cruises, Oct 2022 and January 2023. Bad form and poor customer service from TUI....and I`m a shareholder!
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silva70 | 18 Aug 2023
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A waste of time...
I submitted a claim back in Sept 2021 for a flight that I booked with TUI. Fast forward nearly 2 years to August 2023 and Tui have still not paid out. Top Cashback have followed my claim throughout and challenged TUI's reasons for not honouring my claim but eventually they have advised me that it is very unlikely that TUI will ever pay what they owe. If you submit a claim with TUI be prepared for a long wait and the strong possibility of a negative outcome.
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TIGHTWAD | 07 Aug 2023
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Rubbish & dishonest - avoid!
We only booked our holiday with the TUI due to the TopCashback offer (rather than via Jet2)
All processes were followed but TUI declined to pay cash back, saying they could not prove the referral from TopCashback.
As cash back is not paid until after you return from your holiday, we are left feeling that we were lured in and then let down after the fact.
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pmcpherson | 06 Aug 2023
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not advertise % paid
payment in specified time but alot less than advertised on the website. they only payed 1% on a package holoday
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glover23 | 25 Jul 2023
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tui fast pay back
Using Top Cashback i had a generous pay back on my holiday booked with TUI it was payed with out fuss and on time thank you .
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frankie_boy | 25 Jun 2023
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Any excuse not to pay
Booked a holiday and cash back was declined with a weak unchallengeable excuse. Not happy to be told 14 weeks after they have had the booking and the money .
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Annie2701 | 20 Jun 2023
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Took over six months to pay - unacceptable
I booked a holiday with TUI last October (2022) with travel dates for the first week of December 2022. Firstly the booking never showed on my TopCashback account but luckily I had taken note of the booking date and queried it on the system which had registered my visit but then I had to submit a support ticket to initiate any action being taken on trying to secure the cash back. Nothing happened for some time but after further promptings - nudges - from me the cash back eventually showed as pending. But without further nudges from me I doubt it would ever have reached payable, which it finally did earlier this week - some SIX months after I made the trip. Totally unacceptable for a company like TUI to behave in such a manner. Not helped by totally inept customer service from TopCashback, and not for the first time.
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Kevin Mowbray | 17 Jun 2023
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Extra holiday discount
Always looking for extra discount on a holiday, booking through top cashback gets the exact same price as going directly to Tui web site. Takes a couple of months after your return from holiday but is always cash to look forward to and Tui payout every time.
Thankyou Tui and Topcashback.
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Lhindhaugh | 02 Jun 2023
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Disappointing experience
Booked with Tui via Topcashback. Despite following all the right steps the cashback did not track. I had to place a claim, which took 3 months to be responded to after the return date of the holiday and was rejected.
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Topcashback_user | 24 May 2023
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Declined
Was just thinking about booking this years holiday and this reminded me to avoid Tui. Didn't pay out because 'wasn't the last merchant', I entirely disagree....pretty careful when it's such a large purchase amount. Will vote with my wallet from now on and avoid using this non-paying merchant for future holidays.
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grantos457 | 15 May 2023
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Lovely holiday
Lovely holiday and cash back
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alwaysabargainhunter | 14 May 2023
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Don't depend on this...they don't pay out
I clearly used the link, as it showed up on the browser title bar.
I bought the holiday in one sitting. No codes, no cookies etc.
Didn't track, and declined the claim.
Since the cashback amounts of large holidays are so high, it is clear they don't want to pay out. Don't bother expecting this payment from TUI and don't let it influence your holiday choice.
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leicsmark | 12 May 2023
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