Get up to £10.00 of your purchase back when you shop with Groceries at Waitrose & Partners Join TopCashback Free
Get up to £10.00 of your purchase back
when you shop with Groceries at Waitrose & Partners

Groceries at Waitrose & Partners Reviews

Reviews and experiences from TopCashback members who have shopped with Groceries at Waitrose & Partners. Log in to review
Groceries at Waitrose & Partners Reviews
friend icon
great to have fast money
  shreeyan | 26 Oct 2015 Report Abuse
friend icon
Paid promptly
  minting | 02 Aug 2015 Report Abuse
friend icon
First order with them. Tracked and payable after ~3 weeks. Maybe using TCB for a second order (to use a voucher code, but without cashback) helped.
  S_Trying | 14 May 2015 Report Abuse
friend icon
Update: 15/12/14 cashback tracked through to payable - thank you :) Updated 29/11/14 - cashback now showing as confirmed with expected to be payable in 10 wks cashback did not track so raised it as a claim and am still chasing for it since beginning of october which does not seem to be moving along at the moment. If this does go through will update the review accordingly as well, but currently disappointed at very slow progress on this and was not expecting that to happen as overall experience in store with waitrose has always been great.
  irentsik | 15 Dec 2014 Report Abuse
friend icon
Updated 29/11/14 - Cashback now showing as confirmed with expected to be payable in 10 wks Cashback did not track so raised it as a claim and am still chasing for it since beginning of october which does not seem to be moving along at the moment. If this does go through will update the review accordingly as well, but currently disappointed at very slow progress on this and was not expecting that to happen as overall experience in store with waitrose has always been great.
  irentsik | 29 Nov 2014 Report Abuse
friend icon
Cashback did not track so raised it as a claim and am still chasing for it since beginning of October which does not seem to be moving along at the moment. If this does go through will update the review accordingly as well, but currently disappointed at very slow progress on this and was not expecting that to happen as overall experience in store with Waitrose has always been great.
  irentsik | 05 Nov 2014 Report Abuse
friend icon
Choose waitrose over supermarkets because of their '£5 for first time customer' offer - didn't track, raised customer care complaint and merchant declined. No valid reason and it was £150+ order.
  albantom | 04 Sep 2014 Report Abuse
friend icon
Really slow retailer. Been waiting since 27 Jan 2014.
  | 29 Jul 2014 Report Abuse
friend icon
Really slow retailer to pay. Been waiting since 25 Jan 2014
  Wulfrunian | 29 Jun 2014 Report Abuse
friend icon
I did a first online shop with aitrose in the middle of January,it is not nearly the end of May and my cashback has not even reached confirmed. Really thought i would have been paid it by now :-(
  lilmissworry | 23 May 2014 Report Abuse
friend icon
the goods and services received from waitrose were great. The cashback is not great - tracked as a new customer (which I was) but has not progressed at all in the last 3 months. TCB have told me to wait longer, despite people who purchased months after me being paid.
  munsted | 14 May 2014 Report Abuse
friend icon
Didn't track initially, however after missing cashback claim lodged became payable within 3 weeks
  thebanker87 | 13 May 2014 Report Abuse
friend icon
Top cashback have been useless trying to resolve this problem since last year. Poor.
  zizzlebizzle | 18 Apr 2014 Report Abuse
friend icon
Placed my first order for £50 and tracked at zero. Waitrose should be BANNED from TCB.
  Hoi | 06 Apr 2014 Report Abuse
friend icon
A small cashback was previously supposed to be available to existing customers. It tracked at £0.00 and was never changed. I was about to chase the issue up, only to find the existing customer offer had been withdrawn altogether. Very unhappy. My experience with Waitrose outside of the cashback issue have usually been very positive.
  Farhorizons | 06 Apr 2014 Report Abuse
friend icon
Waitrose delivered 100% as promised in terms of product quality, reliability, very good customer service and cashback.
  Ann_Ette | 29 Mar 2014 Report Abuse
friend icon
Initially tracked at £0.00 and raised a manual claim a few days later. A month later had a Topcashback message to say Waitrose had declined it for some unexplained reason. It was my first shop with waitrose , I only went via my Topcashback account and I did not use any discount codes therefore they had no valid reason to decline my cashback. The order itself came within my requested time slot although all the other supermarkets offer 1 hour delivery slots not 2 hour slots. I have had two further deliveries from Waitrose and the second one had three substitutions and the third one a totally unacceptable EIGHT! - the expiry dates were also very tight and I rang them to complain. Some money was refunded but took a week to appear on my credit card account. After having my cashback declined I won't be shopping with Waitrose again. Other supermarkets have equal quality food with decent useby dates , hourly slots and cheaper prices.
  underbury | 19 Feb 2014 Report Abuse
friend icon
I spent nearly £150 on my first order, which tracked OK but they wouldn't pay me my £10 cashback and, even more irking, they gave no reason for refusal. Also, two items missing from delivery, so not at all happy with Waitrose and I'll not be using them again. Very poor!
  janlan | 19 Feb 2014 Report Abuse
friend icon
No cashback received on my first online delivery with Waitrose where I spent over £150 - very disappointing!
  elle_1 | 19 Feb 2014 Report Abuse
friend icon
Very disappointed that my first order clicked through as instructed, but never tracked, after raising a ticket they have come back and refused to pay - saying I didnt clicked through. I make a point everytime I shop I always click through before i make purchase. I even clear cache and history and cookies now as TCB had said that it is possibly my fault! Not happy will not be buying from Waitrose .com again!!!
  geelee | 19 Feb 2014 Report Abuse
friend icon
As a first-time online purchaser I was pleased to see ~£6 tracking at zero initially... 3 months later after raising a claim & nudges, it was declined. Ever since I have been bounced between TCB & Waitrose claiming the other has the claim information & tis their duty to tell me. Poor service - wont return - feel mislead. If so many of us have had this experience why are TCB still promoting this "deal?"
  gunnergold | 13 Feb 2014 Report Abuse
friend icon
Have been paid cashback for a few orders. 2 were declined so I put in claim only to be told they do not pay cashback to existing customers which is not true as they had already paid me for orders placed before and after the ones they declined ! Shame a company like Waitrose / John Lewis do not honour this cashback.
  JasperR | 07 Feb 2014 Report Abuse
friend icon
The first time I used this site the cashback did not track and was eventually declined. The next time the cashback generated was half what it originally stated, and took twicw as long to pay. Not a fan of John Lewis!
  thecurtainfitter | 01 Feb 2014 Report Abuse
friend icon
Didn't track so I have raised a manual claim. The grocery service was very good, having taken the trial switching from Ocado, who we have been happy with in the past. IMO an equal quality service.
  Daddy2Oliver | 25 Jan 2014 Report Abuse
friend icon
Awful! Cashback has tracked at £0.00 when it should have been £10.00 for a new customer order. I received so many substitutions I will have to go out shopping for the products I didn't get. Definitely wont be using Waitrose again, will go back to Ocado and Tesco.
  hcash4 | 21 Jan 2014 Report Abuse
1...11121314      View:   2550100