Get up to £8.00 of your purchase back when you shop with Groceries at Waitrose & Partners
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Get up to £8.00 of your purchase back
when you shop with Groceries at Waitrose & Partners
Groceries at Waitrose & Partners Reviews
Reviews and experiences from TopCashback members who have shopped with Groceries at Waitrose & Partners.
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Groceries at Waitrose & Partners Reviews
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New customer cashback was not added to my account
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dudette | 21 Jan 2014
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Great products, dodgy delivery service, lousy cashback.
Ignore the "Existing Customers" cashback - they don't pay it.
Delivery slots are not realistic - can be 20 minutes EARLY, two hours LATE. About two-thirds of deliveries arrive in promised time slot.
Substitutions in order can be ridiculous, won't deliver if there's snow on the ground.
Looks like great service, but customer needs to be tolerant of certain quirks that happen all too often and aren't addressed by company when issues raised.
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JayWalker | 26 Dec 2013
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Beware! Registered with Waitrose as a new customer and placed my order but my cashback tracked at 0.00. I tried to file a missing cashback claim only to discover the merchant doesn't accept them! Very poor, from a shop I really liked.
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elisearmer | 12 Aug 2013
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I think this is quite misleading with the "get cashback" button and the text indicating that cashback will provided if an order is made via the cashback site. It seems that the cashback is only available to new customers and not current customers.
Most other companies that I shop from on this site are very good at making clear what the offer is and how cashback can be earned but not Waitrose. I think topcashback should control this to make sure that customers are not mislead.
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Netwing | 02 Aug 2013
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STEER CLEAR OF THIS CON! I ordered £50 worth of Waitrose goods on 7th Nov 2012 (meeting all the terms and expecting £10 cashback). Nothing tracked, so I created a missing cashback claim on 19th Dec 2012, then I was kept waiting for 6 months, while I submitted 'nudges' and being told that TCB was 'waiting for merchant's response. Finally in disgust I emailed Waitrose direct on 14th June 2013. The response on 17th June 2013 from Iain Ellmes, at Waitrose Customer Sales and Support, was another fob-off, referring me back to TCB. The very same day (!) TCB posted a message stating that although my transaction was genuine Waitrose had rejected my claim; no reasons given and no chance to appeal. I am just a layman, but this would appear to be fraud!
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L1ttlepuss | 20 Jun 2013
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Spent £60 last November, everything seemed fine, tracked ok but now went to zero!!! For some reason Waitrose declined to pay. Over 100 days old so cannot make a claim GGRRRRR!!!!
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Williamson14 | 12 May 2013
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Tracked initially at 0.00, a little worried, but soon it is payable in about 3 weeks, great speed both from this retailer and TCB, cashback plus voucher discount, excellent, would definitely use the retailer again!
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shefchef | 21 Apr 2013
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Really disappointed and I don't recommend this offer.
I placed a £50 order on 7th November 2012 & my Waitrose delivery arrived promptly. But my cashback failed to track, so I duly lodged a Missing CashBack Claim on 14th December 2012. 3 1/2 months later, at 2nd April 2013, I'm still waiting for my £10 cashback and no response from Waitrose whatsoever.
What a waste of time.
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L1ttlepuss | 02 Apr 2013
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I used this for the first time last year when Waitrose were offering a great cashback deal. I have been chasing the cashback ever since. I have provided all the relevant information and have had no response at all. Extremely poor and I would expect more from a John Lewis company.
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JulesyR | 20 Feb 2013
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My transaction didn't track so I had to file a claim, but I'm happy to say that it didn't take long for it to be sorted and become payable so I'm happy.
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Fairyfeathers | 24 Jan 2013
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nothing tracking, nothing received
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byfieldbird | 16 Jan 2013
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Although I like Waitrose products, I am not impressed by their home delivery. First order. Several items listed as available and then not delivered, 3 for 2 offer not honoured - 2 items only delivered! Response from customer services extremely slow and also inadequate. Cashback still tracking at £0 a week after delivered. Very poor service in all. Not at all satisfied.
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aardvark88 | 13 Jan 2013
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My new customer purchase initially tracked at zero £0.00 but then changed to the correct amount (after my delivery had been made) and quickly became payable after that.
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ArtyBird | 31 Dec 2012
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Tracked but at zero and now lodge a claim. Very annoying and hope it is sorted quickly. However online shop via Waitrose is very good and easy. Great to have free delivery and great products.
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Sam59 | 07 Nov 2012
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Has failed to track and I have put in a manual claim.
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ArtyBird | 27 Oct 2012
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Failed to track so be prepared to file a manual claim. Mine was paid not too long after I lodged one. Great retailer, worth trying at least once especially with free delivery on all orders.
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Redwing | 09 Oct 2012
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Will great cashback value of £10.10, why shop in store!!
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cedowner1 | 01 Oct 2012
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Please note this discount only applies to new customers.
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MASTIFFS | 13 Dec 2011
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