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Agoda Reviews

While it is fair to say you will find some negative Agoda reviews below, plenty of positive remarks have been left by our members. While some people have complained about their cashback not tracking, others who have booked with the hotel service through us have clearly had no such issues. Some of the feedback you will find includes “perfect, paid on due date — no complaints from me”, “confirmed and payable within five months” and “cashback confirmed and payable within specified period”.

You will also find positive Agoda review feedback about the deals available on the Agoda site and the service provided by them. Our members have said such things as “great deals on hotel accommodation”, “great bargains to be found”, “good company with some fantastic rates. Very reliable” and “good value for money”. If you take a look on Trustpilot, you will find the vast majority of customers who have left reviews have been very complimentary, with comments including “easy and clear to book with competitive rates”, “best thing ever” and “best price and easy for booking”.

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Agoda Reviews
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False advertising!!
Please avoid using Agoda. They declined my claim despite me providing the correct booking ID. The hotel we booked was overbooked on the day of our arrival, and we were relocated to a different hotel. Agoda's customer service was completely unhelpful and non-existent throughout the process.
  HassanNassar | 09 Jan 2025 Report Abuse
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Terrible, dishonest and TopCashback are sticking their head in the sand
Didn't track. Agoda claim TopCashback couldn't be seen as the reason the order was placed. I had never heard of Agoda, only used them as TopCashback site showed them. It seems I am not alone. Have complained at some length to TCB. To no avail. TIP: Look at reviews before making your decision. HOT TIP: Don't necessarily believe the reviews. Agoda currently has 46 5* reviews, 4 of them are duplicates and 1 has been posted 4 times!! So even the reviews are twisted reality. Agoda should be boycotted, or they should do the honourable thing and pay up as promised. TCB told me they regularly review performance of retailers and their payout history. REALLY??!!! At the time of writing there are 157 1* reviews against 43 5* reviews. That's pretty poor, but in TCBs eyes not poor enough to step in. I have posted this review which is a fair and accurate description of my experience only after raising the issue with TCB and getting no where.
  pixelace | 05 Jan 2025 Report Abuse
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Cashback tracked the next day
I was a bit concerned that my cashback from Agoda wouldn't be tracked after reading the reviews especially as there was a double offer of cashback on Agoda bookings that day; 10% cashback and a £10 bonus, for that day only, on one Agoda booking worth £70+. As I had found the cheapest price for that hotel for 4 nights, which was refundable until a few days before arrival. I decided to book, knowing that even if there was no cashback paid, I'd still secured a good deal. I am aware that the tracking appearing in my account still doesn't guarantee that the cashback will be paid to me, but it's the first step in the right direction.
  karenbryan | 01 Jan 2025 Report Abuse
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Never pay out as they apply discounts to your and use as excuse.
Rejected everytime. This absurd since they always apply a coupon to every booking, this means these will never be paid. TCB is luring people to their website by adding them to the list of companies, but truly, they will never pay out. They add the vouchers to ALL bookings even if it means £0.01 discount, making the cashback non-payable. This is borderline scamming.
  Pablo_76 | 20 Dec 2024 Report Abuse
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Doesn't pay out
Even though I purchased and paid in full they didnt pay out
  nilomorgan | 17 Dec 2024 Report Abuse
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Actually paid quick for once
Wow, our 2 november stays paid up just now. Have previously reviewed bad as take forever to pay, like 11 months so thought only fair to leave a positjve review. Maybe It's due to all the bad ones they're trying at last!
  lisavb | 16 Dec 2024 Report Abuse
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Never booked my hotel.
Booked my hotel through this bunch of cowboys, but on arrival found to my utter disappointment & disgust they hadn't. Would not recommend to anyone. Company based in Singapore. No British contact number.
  Wullie57 | 07 Dec 2024 Report Abuse
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Dishonest
I used their website via TCS and they are now acknowledging the claim. Avoid them if possible, don't rely on the cashback, they might not approve it.
  minhus | 02 Dec 2024 Report Abuse
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Rates increase when going through Topcashback
I don't feel this retailer is very straight, in the sense that you can search for a hotel and get different rates as below which basically suggests the "exclusive cashback" is nothing more than price fixing and no cash back is really achieved: Same hotel and dates searched at the same time or within minutes: from my phone: 674 baht plus tax from my phone via topcashback: 766 baht plus tax from lap top: 766 baht plus tax from my lap via topcashback: 794 baht plus
  philmum77 | 19 Nov 2024 Report Abuse
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Do not pay out
Plain and simple, they do not pay out
  Alibarnes90 | 29 Oct 2024 Report Abuse
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Failed to pay out. AVOID. DISHONEST COMPANY
They say they won't pay as they weren't the referrer. Well I did NOT use another site, and used Agoda in good faith due to the cashback they promise. In future I will use another company. I'm very disappointed and urge not to book with them based on the expected cashback. I will use other companies in future.
  sally27 | 22 Oct 2024 Report Abuse
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Fail to pay cashback
I have booked through Agoda approximately 8 times in the past 12 months using Top Cashback each time. Only 1 transaction out of all Agoda successfully honoured the cashback. All other times I submitted a dispute however they deny the claim anyway (even with proof of purchase and clicking through the top cashback website to get me to Agoda). This is extremely poor customer service by Agoda and top cashback should force Agoda to process the cashback when evidence (receipt of booking) is provided.
  sjaspers13 | 16 Oct 2024 Report Abuse
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Very slow
After a year they finally paid
  explosion335 | 15 Oct 2024 Report Abuse
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Confirmed quickly
Tracked, confirmed and paid quickly. Expected trouble, but all good
  smallpaul | 10 Oct 2024 Report Abuse
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Cachback not paid!
I booked through TopCashback an Agoda stay, they tricked me with a high cashback of 10%, even now I can see they got 8%, but they won’t pay it claiming they can’t see the order has been made through TopCashback. Avoid!
  Marianilie31 | 07 Oct 2024 Report Abuse
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Never booked my hotel.
I was attending a funeral in Norwich & booked hotel with Agoda, on arrival at hotel after travelling for 8 hours I found my hotel hadn't been paid for. I then had to pay over the odds at another hotel. Customer service is a joke as its based in Singapore with no UK office. The hotel manager at the hotel I was supposed to go to was VERY HELPFUL & APOLOGETIC for the way I had been treated. Agoda emailed & offered me 12$ compensation!!! Joke company.
  Wullie57 | 04 Oct 2024 Report Abuse
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Not Reliable
I've had three cashback claims declined now as they couldn't identify 'last click' (TopCashback was definitely the last click each time!). Won't be booking via Agoda anymore unless price is actually the lowest on an aggregator.
  TinieMelter | 24 Sep 2024 Report Abuse
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Terrible
Does not track. They do not accept claims. Avoid.
  Peter_111 | 17 Sep 2024 Report Abuse
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Avoid - does not honour cashback
I've booked 3 different trips through Agoda, every single time the transaction didn't track and they have refused to honour the cashback claim. Avoid and book through another hotel provider instead.
  LewisPoultney | 13 Sep 2024 Report Abuse
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Still waiting 7 months after stay
It says 3 months on this site for cashback to be paid. It isn't. I stayed end Jan still waiting. Some paid up but it was longer than 3 months.
  lisavb | 03 Sep 2024 Report Abuse
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my go to - for hotel bookings
good website . lots of accepted discount codes . was worried i wasn't gona get the cashback due to "nothing to pay" for a few months, then when payment was due my bank blocked the transaction due to a "fraud alert" ... thankfully Agoda gave me 24 hrs to pay without losing my booking .. so was really pleased when the cashback was accepted and came good recently . thanks Agoda and TCB
  cheekymonkeh | 01 Sep 2024 Report Abuse
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two transactions and none paid
Spent nearly £2000 through topcashkback on this merchant. both declined for some vague reason and none paid. Avoid this merchant and expect anything to be paid out.
  umarjee4u | 20 Aug 2024 Report Abuse
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Quick automated tracked purchase and payment
No intervention needed, thanks Agoda
  rgsnowdon | 01 Aug 2024 Report Abuse
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A right con !!!
Found a great price at a hotel I wanted to visit, but when I tried to book through top cash back they added an extra £12 per night. Needless to say I didn't book through TCB. A right con !!!
  pjgolf | 29 Jul 2024 Report Abuse
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smooth process
Excellent. No fuss from tracking to receiving cashback
  Jqm | 20 Jul 2024 Report Abuse
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