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Get up to £70.00 of your purchase back
when you shop with American Express
American Express Reviews
Reviews and experiences from TopCashback members who have shopped with American Express.
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American Express Reviews
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cashback not tracked, as are most of the cases lately with Topcashback!
waited 3 months AFTER the card arrived to spend the £500 which were conditioned in the offer, but SURPRISE!! by then I lost the opportunity to report it as a missing claim. As TopCashback are giving you 100 days only to be able to claim, and for this particular merchant, it takes more than 10 days to get approved and receive the card + you have 90 days in which to spend the minimum amount.
so BEWARE! these conditions are put on purpose so you won't see a penny out of that fat cashback that is displayed!
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xti_k | 01 May 2013
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My cashback experience has not been great for Amex I'm afraid.
Initially, it did not track, and they had problems their side with authorising applications. Put a claim in, one month on still no response from Amex.
Not only that, but when I did recieve the card I wasn't reciving my bonus 5% cashback. This has now been resolved after just under 2 weeks.
So, in all, the customer service is actually very good at Amex, but the cashback experience for me has not been good.
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MattyRasker | 21 Feb 2013
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It's been 2 months, cashback did not track opened complaint, but unlikely to see the money.
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sharky_1 | 29 Jan 2013
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Great customer service from AMEX, paid really fast (within a month)- Overall delighted!
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stevencairns88 | 16 Jan 2013
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My cashback went from pending at £30 to £0 for no reason at all. All the reasons that have been given to me do not apply so not really sure why this has happened. Still using the card but will stop using it out of principle if its not resolved.
Not good experience at all although hoping Topcashback will resolve it!
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paulallsopp | 21 Dec 2012
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Cashback was tracked immediately and got paid as promised. Great service and no hassles.
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NMarapally | 24 Sep 2012
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This is an ongoing saga so I expect to update this in due course. I applied for a Preferred Rewards Gold card when the cashback on offer was £70. Well, it's tracked at all sorts of amounts and so far never at the correct amount. Lately it's tracked at £7 less than the correct amount and now it's decided to track at £10.50. Crazy! TCB are onto it and I remain hopeful but this has been going on for several months already. So beware!
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mmcghie | 08 Sep 2012
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6 months on and still no sign of cashback, transaction tracked OK but remains unpaid, topcashback seem disinterested in the complaint I raised. I know there is no guarantee regarding cash back, I just wish they would say 'your not going to get it' and I would then stop chasing them! SO FRUSTRATING THE LACK OF ASSISTANCE FROM TCB.
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shopoman9 | 08 Dec 2011
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Takes ages to come through - plus an AMEX card is practically useless as only a handful of large shops accept it.
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Stu32 | 22 Oct 2011
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Tracked after an enquiry.
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mattvaughan | 03 Oct 2011
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great to get cashback and card arrived quickly. Very happy.
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Jess_Parkin_BT | 24 Aug 2011
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Really impressed by the service provided by American Express. Would definitely recommend.
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4754749912 | 13 Aug 2011
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Tracked in four days (applied Monday - tracked friday)
doubt i'll get it though cos my credit rating stinks lol
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buckfast67uk | 05 Aug 2011
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I had given up on this one. Tracked straight away but did not become payable for 8 months even though I had used the card immediately. Still we got there in the end.
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crumbs | 30 Jul 2011
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Great. Tracked within days and cashback was awarded within 8 weeks.
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Richard_Oxley | 26 Jul 2011
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Paid quickly, and without hassle. great casback experience.
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| 18 Jul 2011
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Getting paid to do something I was going to do anyway! Cashaback is great and I am particularly happy with the top cash back service. The Amex card is also great but not accepted everywhere so only viable as a second card. Excellent
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sinisterDen | 05 May 2011
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No problems and became payable within 3 months.
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| 02 May 2011
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Didn't track but query was responded quickly.
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doublejeopardy | 24 Mar 2011
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All good, became payable in 3 months.
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trot | 23 Mar 2011
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simple apllication tracked straight away great cashback experience
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bigperms | 05 Feb 2011
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done just what it said on the tin !
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| 14 Jan 2011
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