Get up to £120.00 of your purchase back when you shop with BT Broadband - New Customers
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Get up to £120.00 of your purchase back
when you shop with BT Broadband - New Customers
BT Broadband - New Customers Reviews
Reviews and experiences from TopCashback members who have shopped with BT Broadband - New Customers.
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BT Broadband - New Customers Reviews
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Shocking customer service. Cut me off from existing telephone provider, then took them 6 weeks to connect me to their service, yet still charged me for the line rental. Promised Infinity speed currently less than 1/2 what it should be.
Advice is don't change your existing provider if you are happy.
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toffeepuddings | 02 May 2011
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Hi, Intalled with no problem, great communication, cash back tracked withing a week, am still waiting for money BUT! if you check the stats before applying it normally takes about 2-3 months for this supplier so am very happy :O)
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| 28 Apr 2011
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3 months in, the BT Broadband deal and service has been good. Quick and easy to set up and prompt help and refund when there was a minor billing problem.
Cashback tracked and got retailer confirmation quickly, but 3 Months on I am still waiting for BT to actually release the payment. Too slow!
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ddclutch | 27 Apr 2011
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Had to book the installation twice as the first was cancelled but nobody told me until I received a text on my mobile 2 days before it was due to be done, and my existing supplier had already disconnected me! To be fair the problem was with my existing supplier (Virgin) who originally said the original telephone number couldn't be transferred as I was still under contract with them, WRONG! Having said that, BT still could have informed me earlier
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satan916 | 26 Apr 2011
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Nearly 4 months later still havent received the cashback, totally appouling.
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| 26 Apr 2011
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Tracked without fail. I had a few queries with regards installation, but BT sorted them all superbly.
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Wriggler | 25 Apr 2011
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BT, while polite and friendly, still can't get their act together between their three divisions, which results in confusion, mis-communication and intense annoyance but they're the only ones who offer high speed ADSL (Infinity) so it's Hobson's choice. Cashback amount is great though.Can't rate Topcashback on this because still waiting for cashback.
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aranhe | 24 Apr 2011
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after tracking, it was adjusted to £0. no idea why. Have order number that matches etc.
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| 21 Apr 2011
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This particular transaction has taken over 3 months to confirm and I dont expect it to be payable any time near the estimated date - very disappointing.
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Franbick | 20 Apr 2011
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This particular transaction has taken over 3 months to confirm and I dont expect it to be payable any time near the estimated date - very disappointing.
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Franbick | 20 Apr 2011
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It is now 2 months since this purchase but I still can't get at the money
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| 12 Apr 2011
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Cash back tracked instantly. A few problems getting broadband installed, a case of many phone calls later!
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VECTRADU | 06 Apr 2011
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Unsure when I will receive payment. Great cashback amount.
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rayz77 | 05 Apr 2011
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Can't believe I got over £160 cash back for this, for anyone who isn't sgned up to top cash get signed up lots of ways to get cash back.
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| 04 Apr 2011
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this service was fast.the product i have had no problems with.would advise people to use them
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| 01 Apr 2011
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tracked quickly still waiting to confirm after 3 months
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garymackem | 31 Mar 2011
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Cashback tracked really quicking... would use again
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crushedkitten | 26 Mar 2011
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The cashback looks good but don't be tempted to deal with BT; their incompetence is breathtaking. I have neither the time nor the will to go into the details of what went wrong with my order but everything did. I read the reviews before I took the plunge and wish I'd taken more notice of all the negative feedback. Still, when I receive the cashback I s'pose I could buy some stress counselling ...
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Aunty_Pats | 17 Mar 2011
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BT are a disgrace. Ordered a phone line but then cancelled it prior to any work being done/line being installed. I checked that this was in order and would not cost me anything.
I have spent the past two months and a number of long phone calls at my expense arguing with them about the £38 they are trying to make me pay- for a service they never supplied me with.
Their records were completely wrong and their customer service was disgusting.
I will never use BT!!!!
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BOWLWAH | 12 Mar 2011
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Took a while to track, had to send a query before cash back appeared
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Brynny | 12 Mar 2011
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my best friend Wallence recommendated this product to me, he told me it could cut the cost by the way. I think i is really wonderful, and I have share it to lots of my friends!
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| 10 Mar 2011
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I was in the process of going through with line activation to gain a cashback of £25.25 for calls/lines. It seemed appealing as I already have a line in place and is with BT, there is a dial tone and line tests tell me what my number is. It only needs activation.
However when going through the order online BT automatically placed my order for the new line £30 connection offer (normally £130) and 18 months minimum term.
I dont want the new connection offer and I dont want 18 month term. I simply want a 12 month with standard connection so I can have Saver Line Rental for £10 which YOU CANT HAVE if you have the connection offer with 18 month term.
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steve_phillips | 08 Mar 2011
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