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ebookers.com Reviews

Reviews and experiences from TopCashback members who have shopped with ebookers.com. Log in to review
ebookers.com Reviews
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Useless. Waited for over 12 months to be told my claim has been declined because my booking was cancelled. My booking wasn't cancelled and I even recieved an email afterwards asking me how my stay was! I won't book through this merchant again in the vain hope that they will pay out ......
  GuyD | 31 Jan 2017 Report Abuse
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Tracks but its been well over 10 weeks and no payout, getting slightly worried about ebookers
  jjsatchi | 27 Jan 2017 Report Abuse
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Tracked and confirmed OK, but the amount owed randomly reduced and still waiting over 7 months later for any money in my account. Customer Support are doing nothing to help in this situation. So I felt the need to warn everyone else. Don't expect cashback to be paid from ebookers.
  fglover | 25 Jan 2017 Report Abuse
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Tracked and confirmed but still to payout more than 6 months after booking
  archios | 24 Jan 2017 Report Abuse
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No issues with smaller amounts paid for trips / holidays. However when one lot of cashback due was a larger amount was advised there was no record of me using Topcashback as the referral site which was very disappointing so I missed out on almost £100 that would have been due to me.
  washy666 | 06 Jan 2017 Report Abuse
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cash back not as expected
  luckyduck | 30 Dec 2016 Report Abuse
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Very easy to claim - excellent service
  shazmcc06 | 08 Dec 2016 Report Abuse
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Good trackers and good payers
  M_Bob | 08 Dec 2016 Report Abuse
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good cashback from this site, use it all the time when booking holidays.
  phizz67 | 20 Nov 2016 Report Abuse
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Made two hotel bookings this year, and completed my stays. My transactions progressed to "confirmed" but with a £0.00 cash value, and this was never amended. Raised a complaint with Topcashback but they have been extremely unhelpful. Ebookers, if it's their mistake, should be ashamed of themselves for reneging on their cashback offer and Topcashback should also be ashamed for asking me to drop the matter and for refusing to escalate it. I wonder why. Maybe ebookers will react now before I launch my campaign on social media.....It's a disgrace!!!
  169418827 | 16 Nov 2016 Report Abuse
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The merchant always tracks, but it tracks as £0. Does this happen to other people. I'm then told it should track AFTER my stay, but then when it doesn't Topcasback say to put in a claim but I then can't because it's older than 30 days. For example August 2016, book hotel for October 2016 - Topcasback tracks, but at £0. It should 'uplift' after my hotel stay. Completed stay in October, now November and it's still at £0. Now have in past week used Ebookers about 6 times, all transactions have tracked, but at £0. These are for stays in December, April and May. Should I open a ticket now, even though I haven't completed my stay, knowing that the cashback could uplift after my stay??
  rachelandgromit | 09 Nov 2016 Report Abuse
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ebookers seem to randomly refuse to pay cashback with no explanation, Also i recently i made a number of purchases, 5 out of 7 tracked, and all 5 showed the correct amounts, in the last 7 days all those purchase amounts have now reduced considerably and i stand to lose over £60 cashback, with no logical reason why. Use extreme caution when using ebookers with cashback. I've lost all faith in there cashback payouts
  garethwarburton | 07 Nov 2016 Report Abuse
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Refused to pay on two separate claims worth £200. Will never use them again on principle.
  cjlufc10 | 04 Nov 2016 Report Abuse
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A very easy to use, no fuss web site and very fast paying.
  Barrymanning | 27 Oct 2016 Report Abuse
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Always pays out without issue!
  HellRazer | 27 Oct 2016 Report Abuse
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Nice hotel, quick payment
  Laceyd | 26 Oct 2016 Report Abuse
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Excellent deal and great company for car hire. No problems all went smoothly.
  windyday1 | 22 Oct 2016 Report Abuse
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Never use again. Tracked at zero and because over 30 days they wont even look into claim.
  threeweedotes | 28 Sep 2016 Report Abuse
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very easy booking procedure
  sarina | 27 Sep 2016 Report Abuse
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Paid on time, can't complain!
  Supasuv | 26 Sep 2016 Report Abuse
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Unreliable cashback and even after complaining am waiting over 12 months on legitimate claim
  sipip | 26 Sep 2016 Report Abuse
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always tracks and some very good cashback to be had
  speck68 | 19 Sep 2016 Report Abuse
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Great prices and fast payment - I wouldn't hesitate to book again!
  NS18 | 19 Sep 2016 Report Abuse
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Excellent - very efficient
  LL784 | 18 Sep 2016 Report Abuse
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Never had a problem - they pay out and are happy to do so
  | 07 Sep 2016 Report Abuse
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