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Hastings Direct Car Insurance Reviews

The “price was amazing” is how one of our satisfied members described the deal they got on their car insurance from Hastings Direct. Others describe their insurance as cheap and highlight how they had received a “great insurance deal”.

The easy application process also comes in for praise in Hastings Direct Car Insurance review feedback, as does their good customer service, while one member says they were very helpful following an accident. Members are happy with the good rate of cashback offered and the fact that it is paid on time, while one was surprised to receive a reminder that cashback was payable in their account.

Hastings Direct’s four-star rating on Trustpilot is largely down to people saying such things as “cheapest on the Internet” or “brilliant and easily the cheapest by miles”. Customers are also happy with what they describe as a reasonable excess and the fact their policy includes personal accident cover, while another was delighted to get good comprehensive cover at a reasonable price with lots of extras included.

One person who left feedback says Hastings beat their renewal quote by £500, while they are also thanked for always being friendly and helpful, providing a “great price for a young driver” and for the fact it is easy to manage a policy online. Other Hastings Direct Car Insurance reviews highlight how they are great at dealing with claims and that payment was authorised within nine days of informing them of an accident, as well as them being helpful when someone wanted to make a change to their policy.

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Hastings Direct Car Insurance Reviews
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Very speedy service Thanks
  Tattyead | 29 Jul 2012 Report Abuse
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Tracked in a few days, and cashback has just become payable a few weeks after the estimate, and about 6 months after the original transaction. It's a fairly long wait between tracked and payable, but otherwise no problems. Thanks TCB!
  sparky_Paul | 17 Jul 2012 Report Abuse
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What a con never tracked my cashback (avoid)
  shem1 | 12 Jul 2012 Report Abuse
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Price seems to vary each time you request a quote. Ive also noted that Hasting and some other insurance companies may give £50 cashback but clicking through this site provides a quote £50 higer than going direct. Check direct price as well then chose.
  Steve59 | 20 Jun 2012 Report Abuse
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Very poor / slow - transaction made in November last year and still not received cash-back to my Topcashback account. Would not recommend anyone else to use Hastings.
  | 14 Jun 2012 Report Abuse
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Went through Hastings they were cheaper than any one else, i know people had bad experiances with insurance companies, but i think you gott persist, clear your cookies, (or use Ccleaner, from Piriform) and totally start afresh. which i do every CB transaction. Hastings have paid out £43, tracked well and paid out on time. i think alot of people use the CB as a discount, but its not, think of it as commission, dont rely on it!!
  pchulland | 03 Jun 2012 Report Abuse
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Took out insurance 12 months ago and never received my cashback...very poor. Won't use them again.
  Lou2111 | 31 May 2012 Report Abuse
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Absolute rip off. Hastings looks for any excuse for not paying you the extra cash back offered. Waste of time. Dont use them. Ive heard so many bad reports from other people. Just look at the other reviews.
  Thai32 | 24 May 2012 Report Abuse
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Used hastings via TCB to get £40 off my ever rising car insurance. Hastings coveniently found a way to get out of giving the cash back saying id gone through another party other than TCB. A total Joke and con, I would have never even purchased car insurance through them if it wasnt for the cash back. I should have listened to other customers who have had similar happen. Things like this put me off using things like this alltogether. BEWARE EVERYONE!
  Thai32 | 23 May 2012 Report Abuse
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Refused cashback on car insurance. Hastings will ignore you and when you make a claim pretend they paid the commission to a comparison site. Their service is not good and charge you an arm and a leg for any variation to the policy with so-called admin fees! Look elsewhere. They have had their day.
  keithhowlett | 22 May 2012 Report Abuse
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Was a very competitive quote - could not find cheaper through comparison websites, HOWEVER am still waiting, 5 months later, for cashback. Purchase tracked etc v quickly but the payable date is still more than a month away. Unnecessarily lengthy process in my opinion, but they do say you shouldn't look gift horses bearing free cashback in the mouth...
  | 20 May 2012 Report Abuse
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We used this merchant in good faith. We completed most of the application online then got asked to ring them to complete the application, and complied with their request.Months later they have declined to pay us our due cashback stating that we did not complete the transaction online. Sharp practice.BEWARE!!!!
  | 02 May 2012 Report Abuse
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Very disappointed in this service - I originally took out Car insurance in September 2011, only to just now (April 2012) receive confirmation they will not pay out the £42 I'm owed as apparently I used another website to access their website (which is incorrect). I always go through TCB as I know they track the pages, and that they're able to see exactly how you've got to that website. They just obviously do not want to pay out. Will not purchase from Hastings Direct again.
  RachJenn | 25 Apr 2012 Report Abuse
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rubbish no pay out?!
  brodysmummy | 24 Apr 2012 Report Abuse
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waiting 6 months some people waiting 1 year TOPCASHBACK tell them this is not good enough so we can choose someone who will pay prompt
  cattch08 | 27 Mar 2012 Report Abuse
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Beware of this company who charge excessive fees for policy alterations at every available opportunity. I have reported them to the Financial Ombudsman and although the cashback may look attractive in the first instance it can easily be wiped out if you change address or change your vehicle. I will never use this company again despite the attractive deals that are on offer on this site.
  topanalyst | 21 Mar 2012 Report Abuse
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over a year and no cashback followeed all procedures and very diapointing, will never deal with again, and is the first time I have not got my cashback, avoid.
  | 16 Mar 2012 Report Abuse
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Hastings ignored transaction. Avoid. They are doing this more and more I see.
  keithhowlett | 12 Mar 2012 Report Abuse
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Worst insurance provider. We took out our insurance with them, provided them with all the details. Then whilst we were on holiday with our car, they wrote to us saying they had cancelled our insurance, due to us not supplying proof of 9 years NCB. Which we had already provided. In addition, they had charged us another £75 for cancelling. That meant that, unknown to us, we were on holiday driving an uninsured car. We will never use them, or one of their associated companies again. Great way to get more business Hastings!
  Cherrytart | 01 Mar 2012 Report Abuse
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Cashback was only received after submitting a missing Cashback Claim and it took almost a year to receive the credit on my TCB account. CB received just before the policy was due to renew...VERY CONVENIENT!
  Skedge123 | 26 Feb 2012 Report Abuse
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Expect a long wait for your cash back, probably some emails, and nudges. Took out car insurance with Hastings, paid in full, last march 11 just got a settlement from top cash back today feb 12, cant thank TCB enough. Tracking worked quickly with merchant but just went to payable with a £0. Waited over 3 months as stated in terms and conditions (found out that it was over 100 days which is another problem and requires more emails). Contacted TCB in july who forwarded claim to merchant, 2 nudges later and 1/2 a year £55. Thanks TCB
  rebus | 18 Feb 2012 Report Abuse
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A bit misleading, they say you cant use saved quotes for cashback however when you go to their site the new quote and retrieve quote buttons are both within the topcashback banner, bit naughty that is!
  Richcheshire | 17 Feb 2012 Report Abuse
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Took 12 months to receive any cashback
  ecvb001 | 09 Feb 2012 Report Abuse
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Very fast to track
  Keithydee | 09 Feb 2012 Report Abuse
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Took a long time to payable, but has come through. Initially tracked quickly.
  laurarawlinson | 01 Feb 2012 Report Abuse
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