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Hotels.com Reviews

Reviews and experiences from TopCashback members who have shopped with Hotels.com. Log in to review

Hotels.com Reviews
	Fastest pay out I've ever received! Booked on 17th January, 20% offer tracked and payable on 24th! Never had a transaction pay out this fast.
	adamuk82 \| 24 Jan 2025 Report Abuse
	Don’t bother Rejected my claim which was 100% booked through TCB , will not use again. Paid in full up front , did not track , put on ice then rejected after my stay.
	Woogie5 \| 16 Jan 2025 Report Abuse
	Black Friday 20% Scam Usually this company are ok, yet suddenly when it was 20% Black Friday offer, they didn't pay my £50 commission and said had no knowledge of it. Shame on you!
	coolsite \| 14 Jan 2025 Report Abuse
	Excellent Tracked cash back almost instantly then paid out within a few days of returning from stay
	ahumphreys09 \| 08 Jan 2025 Report Abuse
	Rejected 2 claims worth of GBP200 in my japan trip. will not use them again Rejected 2 claims worth of GBP200 in my japan trip. will not use them again
	laurynyuen \| 31 Dec 2024 Report Abuse
	Quick & reliable No issues at all. Payable a few days after my stay was completed
	frabaldati \| 23 Dec 2024 Report Abuse
	Good deals Good cash back, great deals.
	Benghazic \| 27 Nov 2024 Report Abuse
	Very quick to pay Good cashback and very quick to pay into your account.
	Emma Punchard \| 26 Nov 2024 Report Abuse
	No issues with cashback and a great selection of hotels Each hotel I booked had been recorded and the payments came into my topcashback account around about the estimated time. No issues any time
	jackoser \| 21 Nov 2024 Report Abuse
	Great service Very easy to use their website, 1000,s of places to stay
	Northernlass69 \| 13 Nov 2024 Report Abuse
	Works every time, generous cashback Booking hotels for holidays
	carlomocci \| 10 Nov 2024 Report Abuse
	Cash only Cashback Brilliant cash back company, paid in good tiME. Only downside, unable to use for ecards
	Redordead44 \| 06 Nov 2024 Report Abuse
	Great Cashback Vendor Book multiple stays through the year and earn good cashback rewards.
	Tomsk58golf \| 29 Oct 2024 Report Abuse
	Don't use the app if you want cashback! Through trial and error I have found that cashback not only doesn't track if you use the app, but Hotels.com will ALWAYS decline the cashback amount. 5 bookings in the last 12 months, 3 through app, all declined. 2 made on my desktop Apple Mac using Safari and all tracked successfully and paid within 3 months of completed stay.
	diggulden82 \| 28 Oct 2024 Report Abuse
	Dreadful Cashback now rarely, if ever, tracks and disputes have to be opened. This drags on for months and often results in Cashback being declined on the grounds that ‘ Transaction cannot be traced’. This company has become a joke and the change in its own rewards programme has also turned a pretty decent regards programme into something not with bothering with. You are better to book direct with the hotel.
	Graeme83 \| 26 Oct 2024 Report Abuse
	Good deals On the money
	Benghazic \| 25 Oct 2024 Report Abuse
	Cashback does not always track Every time I cancel a booking it is because cashback did not track. In general, this happens a lot. Also, cashback earned can take many month sometime years to be up for payout :(
	HannesM \| 22 Oct 2024 Report Abuse
	Cashback declined As you can see from many other reviews, hotels.com often do not pay out on the cashback offers. BEWARE!
	Member183796084357 \| 20 Oct 2024 Report Abuse
	Reliable cashback I usually book hotels with hotels.com purely for the fact that they are reliable with their cashback payouts through topcashback. I've used other hotel booking agents and they've denied all knowledge of my cashback claims which is very frustrating.
	jobiggins \| 19 Oct 2024 Report Abuse
	Slow but steady No issues, great cash back rates. Took about 6 weeks to be Payable from date of hotel check out. Would happily use again.
	lcalv3r \| 17 Oct 2024 Report Abuse
	Slow payout, try the site without going through topcashback Pay out takes many months and they often say it "didn't track" resulting in no pay out. Also check booking direct with the site as clicking through tcb seems to add the cashback % to the total (eg £450 via tcb, £400 direct). Have used hotels.com for 10+ years and they are certainly not what they were (loyalty programme has gone to one tenth of its value as well)
	nozmeister \| 14 Oct 2024 Report Abuse
	Easy and reliable Always use hotels.com , quick to pay and reliable …
	Gkinghrn \| 10 Oct 2024 Report Abuse
	Easy and reliable Always use hotels.com , quick to pay and reliable …
	Gkinghrn \| 10 Oct 2024 Report Abuse
	waiting 10 weeks since 19th March 2024!! Still not received I booked a hotel with Hotels.com on 19th March 2024, and I was informed of a 10 week wait for my cashback. I still have not received anything. Pretty hopeless. I would not have given it any stars if I could have.
	Hammiedot \| 09 Oct 2024 Report Abuse
	Great service, paid out again Great service from Hotels.com and topcashback. At the moment, have paid out every time. I always leave a review now when I have a pay out or not with any merchant.
	carobinson3 \| 09 Oct 2024 Report Abuse

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