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Get up to 11% of your purchase back
when you shop with Hotels.com
Hotels.com Reviews
Reviews and experiences from TopCashback members who have shopped with Hotels.com.
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Hotels.com Reviews
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Black Friday 20% Scam
Usually this company are ok, yet suddenly when it was 20% Black Friday offer, they didn't pay my £50 commission and said had no knowledge of it.
Shame on you!
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coolsite | 14 Jan 2025
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Excellent
Tracked cash back almost instantly then paid out within a few days of returning from stay
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ahumphreys09 | 08 Jan 2025
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Rejected 2 claims worth of GBP200 in my japan trip. will not use them again
Rejected 2 claims worth of GBP200 in my japan trip. will not use them again
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laurynyuen | 31 Dec 2024
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Quick & reliable
No issues at all. Payable a few days after my stay was completed
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frabaldati | 23 Dec 2024
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Good deals
Good cash back, great deals.
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Benghazic | 27 Nov 2024
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Very quick to pay
Good cashback and very quick to pay into your account.
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Emma Punchard | 26 Nov 2024
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No issues with cashback and a great selection of hotels
Each hotel I booked had been recorded and the payments came into my topcashback account around about the estimated time. No issues any time
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jackoser | 21 Nov 2024
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Great service
Very easy to use their website, 1000,s of places to stay
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Northernlass69 | 13 Nov 2024
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Works every time, generous cashback
Booking hotels for holidays
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carlomocci | 10 Nov 2024
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Cash only Cashback
Brilliant cash back company, paid in good tiME.
Only downside, unable to use for ecards
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Redordead44 | 06 Nov 2024
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Great Cashback Vendor
Book multiple stays through the year and earn good cashback rewards.
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Tomsk58golf | 29 Oct 2024
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Don't use the app if you want cashback!
Through trial and error I have found that cashback not only doesn't track if you use the app, but Hotels.com will ALWAYS decline the cashback amount.
5 bookings in the last 12 months, 3 through app, all declined. 2 made on my desktop Apple Mac using Safari and all tracked successfully and paid within 3 months of completed stay.
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diggulden82 | 28 Oct 2024
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Dreadful
Cashback now rarely, if ever, tracks and disputes have to be opened. This drags on for months and often results in Cashback being declined on the grounds that ‘ Transaction cannot be traced’.
This company has become a joke and the change in its own rewards programme has also turned a pretty decent regards programme into something not with bothering with. You are better to book direct with the hotel.
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Graeme83 | 26 Oct 2024
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Good deals
On the money
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Benghazic | 25 Oct 2024
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Cashback does not always track
Every time I cancel a booking it is because cashback did not track. In general, this happens a lot. Also, cashback earned can take many month sometime years to be up for payout :(
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HannesM | 22 Oct 2024
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Cashback declined
As you can see from many other reviews, hotels.com often do not pay out on the cashback offers. BEWARE!
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Member183796084357 | 20 Oct 2024
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Reliable cashback
I usually book hotels with hotels.com purely for the fact that they are reliable with their cashback payouts through topcashback. I've used other hotel booking agents and they've denied all knowledge of my cashback claims which is very frustrating.
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jobiggins | 19 Oct 2024
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Slow but steady
No issues, great cash back rates. Took about 6 weeks to be Payable from date of hotel check out. Would happily use again.
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lcalv3r | 17 Oct 2024
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Slow payout, try the site without going through topcashback
Pay out takes many months and they often say it "didn't track" resulting in no pay out.
Also check booking direct with the site as clicking through tcb seems to add the cashback % to the total (eg £450 via tcb, £400 direct).
Have used hotels.com for 10+ years and they are certainly not what they were (loyalty programme has gone to one tenth of its value as well)
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nozmeister | 14 Oct 2024
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Easy and reliable
Always use hotels.com , quick to pay and reliable …
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Gkinghrn | 10 Oct 2024
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Easy and reliable
Always use hotels.com , quick to pay and reliable …
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Gkinghrn | 10 Oct 2024
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waiting 10 weeks since 19th March 2024!! Still not received
I booked a hotel with Hotels.com on 19th March 2024, and I was informed of a 10 week wait for my cashback. I still have not received anything. Pretty hopeless.
I would not have given it any stars if I could have.
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Hammiedot | 09 Oct 2024
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Great service, paid out again
Great service from Hotels.com and topcashback. At the moment, have paid out every time. I always leave a review now when I have a pay out or not with any merchant.
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carobinson3 | 09 Oct 2024
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HOTELS.COM
4 months following our holiday before I received payment.
SO, SO SLOW…….
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Doberm4n | 09 Oct 2024
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slow to pay out
transaction dated early July - still waiting (in October), way more than 10 weeks!
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crossfxx | 07 Oct 2024
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