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Get up to 11% of your purchase back
when you shop with Hotels.com

Hotels.com Reviews

Reviews and experiences from TopCashback members who have shopped with Hotels.com. Log in to review

Hotels.com Reviews
	Very Slow Progress to Payable Very Slow Progress to Payable
	Davide Zambon \| 29 Mar 2025 Report Abuse
	Good but only once It is good deal but only a one shot as if you have an account with them created each susequent claim will not be even registered on your account, so not good really.
	Gudru \| 20 Mar 2025 Report Abuse
	Does not work Declined cashback, declined claim. I did everything correct and even confirmed with browser plugin.
	ngmajni1 \| 19 Mar 2025 Report Abuse
	Declined no reason Just had cashback declined from Feb 2019 with no reason. 6 years to make decision...pfft
	Daw76 \| 13 Mar 2025 Report Abuse
	Fast and Efficient A very efficient and quick cashback payment, very impressed.
	Kingers34 \| 01 Mar 2025 Report Abuse
	doesnt track Doesnt track do not bother looking at the headline percentages. its a con
	0127flutter \| 17 Feb 2025 Report Abuse
	Took 6 years and they declined I just had my cashback that has been pending since 2019 declined, no explanation as to why, but it taking 6 years in itself is disgusting
	Ethan_Hughes \| 15 Feb 2025 Report Abuse
	Cash back not paying correctly It states cash back up to 11% for bookings after April 2025, my booking is April 2026 and I’ve only been issued 2%. I’ve opened a claim and TopCashback says it won’t be looked at for a year!!!! Are you kidding me!!??
	clarelouiseuk \| 02 Feb 2025 Report Abuse
	Fastest pay out I've ever received! Booked on 17th January, 20% offer tracked and payable on 24th! Never had a transaction pay out this fast.
	adamuk82 \| 24 Jan 2025 Report Abuse
	Don’t bother Rejected my claim which was 100% booked through TCB , will not use again. Paid in full up front , did not track , put on ice then rejected after my stay.
	Woogie5 \| 16 Jan 2025 Report Abuse
	Black Friday 20% Scam Usually this company are ok, yet suddenly when it was 20% Black Friday offer, they didn't pay my £50 commission and said had no knowledge of it. Shame on you!
	coolsite \| 14 Jan 2025 Report Abuse
	Excellent Tracked cash back almost instantly then paid out within a few days of returning from stay
	ahumphreys09 \| 08 Jan 2025 Report Abuse
	Rejected 2 claims worth of GBP200 in my japan trip. will not use them again Rejected 2 claims worth of GBP200 in my japan trip. will not use them again
	laurynyuen \| 31 Dec 2024 Report Abuse
	Quick & reliable No issues at all. Payable a few days after my stay was completed
	frabaldati \| 23 Dec 2024 Report Abuse
	Good deals Good cash back, great deals.
	Benghazic \| 27 Nov 2024 Report Abuse
	Very quick to pay Good cashback and very quick to pay into your account.
	Emma Punchard \| 26 Nov 2024 Report Abuse
	No issues with cashback and a great selection of hotels Each hotel I booked had been recorded and the payments came into my topcashback account around about the estimated time. No issues any time
	jackoser \| 21 Nov 2024 Report Abuse
	Great service Very easy to use their website, 1000,s of places to stay
	Northernlass69 \| 13 Nov 2024 Report Abuse
	Works every time, generous cashback Booking hotels for holidays
	carlomocci \| 10 Nov 2024 Report Abuse
	Cash only Cashback Brilliant cash back company, paid in good tiME. Only downside, unable to use for ecards
	Redordead44 \| 06 Nov 2024 Report Abuse
	Great Cashback Vendor Book multiple stays through the year and earn good cashback rewards.
	Tomsk58golf \| 29 Oct 2024 Report Abuse
	Don't use the app if you want cashback! Through trial and error I have found that cashback not only doesn't track if you use the app, but Hotels.com will ALWAYS decline the cashback amount. 5 bookings in the last 12 months, 3 through app, all declined. 2 made on my desktop Apple Mac using Safari and all tracked successfully and paid within 3 months of completed stay.
	diggulden82 \| 28 Oct 2024 Report Abuse
	Dreadful Cashback now rarely, if ever, tracks and disputes have to be opened. This drags on for months and often results in Cashback being declined on the grounds that ‘ Transaction cannot be traced’. This company has become a joke and the change in its own rewards programme has also turned a pretty decent regards programme into something not with bothering with. You are better to book direct with the hotel.
	Graeme83 \| 26 Oct 2024 Report Abuse
	Good deals On the money
	Benghazic \| 25 Oct 2024 Report Abuse
	Cashback does not always track Every time I cancel a booking it is because cashback did not track. In general, this happens a lot. Also, cashback earned can take many month sometime years to be up for payout :(
	HannesM \| 22 Oct 2024 Report Abuse

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