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when you shop with IHG Hotels & Resorts
IHG Hotels & Resorts Reviews
Reviews and experiences from TopCashback members who have shopped with IHG Hotels & Resorts.
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IHG Hotels & Resorts Reviews
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Good hotel group, most of the time my bookings have tracked ok, but I do currently have a problem with two bookings where the cashback has changed to zero when payment is due. I have sent a claim but am still waiting outcome ?
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| 11 Feb 2010
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My first transaction with them was not tracked, my second one has been but the total amount of my bill did not reflect in the cashback
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pendleswitch | 09 Feb 2010
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This hotel chain is very bad at reporting and paying the cashback, about 50% of the time I have to get TCB to chase, however the packages they offer are usually so good that it's still worth the hastle!
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Ukcubfan | 09 Feb 2010
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Used this link twice - got Zero despite staying at hotels months ago - hope to chase, but don't hold your breath!
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Norts12 | 07 Feb 2010
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Have had plenty that have tracked - but all at ZERO - am currently chasing a load, but we shall see... Why on earth does this seem to be a common problem and yet one that is clearly not being sorted out?
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| 05 Feb 2010
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Tracks well but always changes to £0. Have had to submit manual claims but IHC are very slow to respond. My Hilton experience has been far better. Even when it doesnt track, the manual claims to Hilton are dealt with very quickly.
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| 04 Feb 2010
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Tracked originally at zero from November 09.Sent claims enquires eventually paid February.
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TA488759 | 02 Feb 2010
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had to chase up and has now only tracked for 1 room instead of 2 even though both were paid for in 1 transaction
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| 31 Jan 2010
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ABSOLUTE RUBBISH! AVOID!
It tracks quickly, then when it becomes payable the amount changes to 0 and it is closed!
Have recently booked another hotel and it is tracking as 0.
Have submitted all claims and am waiting for ICH to respond.
I am a priority club gold member....SHAME ON YOU ICH...I am going to book Accor instead.
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Areloz | 31 Jan 2010
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DO NOT EXPECT CASHBACK FROM THIS COMPANY!!!! BEWARE!!!!
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| 26 Jan 2010
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Do not expect any cashback from this company. I am still waiting from August 2009.
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quaker | 22 Jan 2010
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Tracked quickly, but came up as £nil purchase price. Left it a while and then it confirmed as the correct cashback amount.
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elc | 18 Jan 2010
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Intercontinental Hotel Group seemed to have stopped paying - I have £0 pending and £0 confirmed.
What is happening?
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wetwipes | 17 Jan 2010
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Have recieved no cashback and now in my overview it states a minus (-) figure so not sure whats going on with this one.
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SsuperSsaver | 14 Jan 2010
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Further to my previous comments in December last when no cashback was forthcoming thanks to Topcashback they have now credited over £4 to my account so it is worth chasing up and being persistent. Just got to remember all the details of when you booked, date of stay and reference/booking number.
Many thanks Topcashback for your help.
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oldboo | 13 Jan 2010
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It was a long wait. It never showed in 'pending', but it went straight to 'payable' after TCB had been chasing for a year - yes, a year. Better late than never. Thanks TCB.
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Cheddington2001 | 11 Jan 2010
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Didn't track initially, but paid out after 7 months
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louisehagon | 07 Jan 2010
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Tracked within a few a days at £0.00 and then cashback went pending for the full amount within a few weeks. Waiting for it to be confirmed and go payable. The booking was made for an overnight stay the same day.
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Spectator | 05 Jan 2010
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Reserved in September. Cashback showed as £0.00 pending stay & payment. Stayed in October. Cashback still showed £0.00 in November. Submitted manual claim through TCB - still waiting!!!!!!!!!!!!!!!!!!!!!!!!!
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Anchor | 04 Jan 2010
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validated quickly once missing commision claim was put in
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katiepie | 22 Dec 2009
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Tracked as zero. Manual claim raised but after 2 months the payment has come up as confirmed at zero. Still waiting on Topcashback to sort.
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buftona | 20 Dec 2009
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Tracked at zero and then never moved, even after our stay. Really peeved, although can't moan about the hotel!
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bunty109 | 18 Dec 2009
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Had to chase this one, didn't track straight away. All sorted now.
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Paulsby | 15 Dec 2009
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Innaccurate I spent £204 and received no cashback even when I sent an enquiry through.Disappointing!!!
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emmashopperaholic | 15 Dec 2009
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