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Get up to 15% of your purchase back
when you shop with IHG Hotels & Resorts
IHG Hotels & Resorts Reviews
Reviews and experiences from TopCashback members who have shopped with IHG Hotels & Resorts.
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IHG Hotels & Resorts Reviews
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Failed to track, had to manually claim.
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dionysus | 20 Oct 2009
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Tracked at £0, submitted manual claim, still waiting after 6 months.
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| 15 Oct 2009
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Total rubbish! Won't be using them again.
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crushedkitten | 06 Oct 2009
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Booked my hotel 8 months ago and still not tracked!!!!! You have been warned...
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Icy | 03 Oct 2009
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Cashback can be very tricky, sometimes it gets posted straight away and other times it just never arrives.
Experience has found that submitting a missing report only has about a 10% chance of getting resolved, most of time it just seems to be forgotten and drops off of my list.
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Karl_Bundy | 28 Sep 2009
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Booked twice through Topcashback (one of the stays was £160!) and both failed to track. Submitted missing claim in July and have got one of the cashback amounts back - two months later! Still waiting for the higher amount...
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princessrubberducky | 24 Sep 2009
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Despite having completed my stay by 6th August and also completeing missing cashback form, I'm still waiting for my cashback!
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mhda13 | 24 Sep 2009
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Waiting for enquiry....and has payed out at £0 and tcb not responding to my query to forward this with the claim as well!
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wileycat | 12 Sep 2009
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The transaction was always traced as nil (zero) and always have to manually trace them, however thus far I have always been paid the cashback due. As a Priority Club member you get additional rewards too. So, recommend but make sure that you manually trace it.
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Besnik | 10 Sep 2009
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OK. Eventually got my cash back, but did not track, and tool ages to sort out manually. Many thanks to TCB though!
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| 07 Sep 2009
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Initially tracked very quickly, as £0. Wasn't worried as thought it would change after I had completed my stay at the hotel. Has now gone payable at £0. Have submitted a claim, will have to see how it turns out.
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MWS | 26 Aug 2009
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I use IHG a lot. Unfortunately when it comes to cashback they only seem to pay out for the first transaction. All future transactions have tracked at zero.
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dukaat | 23 Aug 2009
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Booked a hotel room back in April. Cashback tracked, but then became payable at £0.00. Manual query submitted to retailer but no news after a further month or two.
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DarkBolt360 | 18 Aug 2009
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Cashback is supposed to track at zero when you book, and a new transaction appear once you've checked out which reflects the final bill. In my experience the following is true:
1) In 8 bookings, only one has tracked properly to the end - the others I have had problems claiming on because the initial 'tracking' is worth zero (so you can't claim for) and then by the time you stay it was months since you booked, so the 'click' is months old and you can't claim.
2) The one time it did track it was for an odd amount, which wasn't the room only, wasn't the ex-vat total, wasn't anything else I could think of either!
In short - treat this as a bonus if it works, because most times it doesn't.
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uglysteve | 17 Aug 2009
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Cashback tracked at £0.00. TopCashBack responded to manual claim quickly, but still waiting for IHG to respond. It's been over 5 weeks now with still no joy. I wouldn't book these hotels if the cashback is your main swaying factor!
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| 17 Aug 2009
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disapointed so far, the original transaction tracked, but with no cashback amount, I have submitted a claim but still not heard anything. The booking has just been fully paid for so hopefully will track again with the cash back, annoying really i will be losing out on over £10 which adds up.
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angel28 | 12 Aug 2009
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Two bookings - different hotels but same week - both showed as zero cashback for a while then one went though & confirmed OK - the other vanished!?
I suppose this is better than nowt, and I hadn't really expected this to track anyway after seeing the weird Holiday Inn booking system!
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markmathsn | 03 Aug 2009
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Still nothing, despite my stay having been in March. Manual claim is still waiting.......
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Icy | 30 Jul 2009
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I've used IC Hotels group a number of times and have always been pleased with the value for money of their accommodation.
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MGMan | 24 Jul 2009
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InterContinental Hotel Group appear to be particularly bad at confirming one's stay/transactions; or is it just the particular hotel that I stay at. T.B.D.
I recommend watching any bookings with I.H.G. through TopCashBack very carefully.
Note your date of transaction, date of stay, amount spent, and booking reference number and hang on to them until you are duly credited.
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123oldman123 | 20 Jul 2009
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Two bookings made and no cashback for either.
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TDave | 18 Jul 2009
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Made 3 separate bookings with IC hotels. So far only one of them is showing as payment pending. The amount is also less than it should be, but I am assured this will be rectified when the payment is confirmed. I will have to submit Missing Payment enquiries for the other 2 bookings. Not confident about receiving payments.
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| 14 Jul 2009
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