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when you shop with IHG Hotels & Resorts
IHG Hotels & Resorts Reviews
Reviews and experiences from TopCashback members who have shopped with IHG Hotels & Resorts.
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IHG Hotels & Resorts Reviews
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Did not track initially but cashback obtained via the manual claim process no problem
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sabz | 12 Dec 2009
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Four times I have applied for cash back and every time it fails to track and has to be chased up manually.
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| 09 Dec 2009
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Really annoyed. Despite booking through the correct link and staying at Hotel back in October the cashback is still showing as £0.00. Wish they would honour their commitment.
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oldboo | 07 Dec 2009
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Didn't track but submitted a manual claim and Topcashback sorted it as usual. Thanks
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mand72 | 04 Dec 2009
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Tracked my purchase at £0 so I submitted a manual claim - months later they still haven't acknowledged. Not recommended!
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nb053019 | 30 Nov 2009
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I've booked with IHG about half a dozen times this year and I've had to submit missing cashback claims for every one of the reservations when they failed to track. In fairness, though, IHG are usually good at responding to the claims.
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honeythief | 30 Nov 2009
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tracked but as zero, not staying till february but have submitted my claim to tcb.
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gangsta | 23 Nov 2009
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lousy in terms of tracking cashback - I spent over £1500 with them and they have only tracked £500 odd of it! Still awaiting response after submitting claim. Will definitely not use again.
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annban | 23 Nov 2009
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took a while and some chasing up to track, but got there in the end , thanks
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torso | 22 Nov 2009
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Had to submit manual claim. Tracked as 0 then disappeared. Thanks to TCB finally got cashback 5 months later.They refused claim initially as did not have stay dates ( surely that's available from booking number) Would not use again if others available for hotel I wanted.
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slioch84 | 16 Nov 2009
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took a while to track and when it did the amount was a completely different figure to what I had spent. payment is due the end of this month, so fingers crossed!
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donna9 | 09 Nov 2009
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11 months to get the cashback from IHC. 70% of all my claims for missing cashback have been with the 'accommodation section' of TCB.
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rookie | 03 Nov 2009
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This originally tracked as £0.00 but I submitted an enquiry and the money tracked within 1 week.
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ally24080 | 31 Oct 2009
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Thieving conmen, lost over £50 when failed to track and they have ignored all the nudges, been trying since Feb to get paid, don't bother book with a different Hotel Group. Have given all paperwork to prove the stay.
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James_Dinsdale | 30 Oct 2009
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Very hit & miss - have had to file lots of missed tracking claims that appear as zero- don't bank on this one when booking.
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ukporric | 27 Oct 2009
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Rubbish tracking!! Used twice - failed to track (so far) both times!!
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Rob1000 | 20 Oct 2009
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Failed to track, had to manually claim.
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dionysus | 20 Oct 2009
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Tracked at £0, submitted manual claim, still waiting after 6 months.
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| 15 Oct 2009
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Total rubbish! Won't be using them again.
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crushedkitten | 06 Oct 2009
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Booked my hotel 8 months ago and still not tracked!!!!! You have been warned...
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Icy | 03 Oct 2009
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Cashback can be very tricky, sometimes it gets posted straight away and other times it just never arrives.
Experience has found that submitting a missing report only has about a 10% chance of getting resolved, most of time it just seems to be forgotten and drops off of my list.
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Karl_Bundy | 28 Sep 2009
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Booked twice through Topcashback (one of the stays was £160!) and both failed to track. Submitted missing claim in July and have got one of the cashback amounts back - two months later! Still waiting for the higher amount...
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princessrubberducky | 24 Sep 2009
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Despite having completed my stay by 6th August and also completeing missing cashback form, I'm still waiting for my cashback!
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mhda13 | 24 Sep 2009
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Waiting for enquiry....and has payed out at £0 and tcb not responding to my query to forward this with the claim as well!
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wileycat | 12 Sep 2009
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