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O2 Reviews

It’s fair to say feedback left by TopCashback members who have shopped with O2 through us is mixed. However, having said that, you will be able to read many positive O2 reviews below. There are plenty of people who have clearly been pleased with how quickly they received their cashback, with one saying: “Cashback payable to my account was bang on time — brilliant service.”

Others clearly share those sentiments, with similar comments including “tracked and paid within a month”, “really easy transaction and decent cashback rate” and “tracked quickly and paid out fast”. Our members have also praised O2 for the service they provide, with comments including “super quick and efficient service” and “brilliant — very helpful customer service”. The O2 review feedback on Trustpilot is also mixed, but there are some fantastic reviews.

One stated: “Absolutely brilliant company. The My O2 app is so easy to check your upcoming bill and offers.” Another happy customer said: “I think O2 is brilliant. I have been on O2 for quite a few years now and I have never had any problems, either with the network or the billing.” Their customer service team comes in for praise too, with comments including “always had a great experience with O2, always helpful on chat and happy to assist”. Log in to review

O2 Reviews
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I made a purchase with O2 in Novemeber for £35 cashback. There was no sign of it tracking and it took dozens of nudges and emails to TopCashback before I eventually received it the following May and this was only when I sent a rather angry email telling O2 what I thought of them.
  blueben | 18 Jun 2011 Report Abuse
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the Deal said it was £100 cashback and I have only got £50 in my account pending. I am interested to know where the other £50 is, quite dissapointed at topcashback
  drnick1983 | 13 Jun 2011 Report Abuse
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A***********************
  | 08 Jun 2011 Report Abuse
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completey satisfied a**********
  saaji007 | 08 Jun 2011 Report Abuse
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still gt some outstanding amout but still satisfied good work
  | 08 Jun 2011 Report Abuse
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Cashback offered is a lot lower than what was provided a few weeks later, and therefore I am disappointed especially as I forked out on a decent phone + contract.
  mezi | 08 Jun 2011 Report Abuse
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no issues worked well!
  amir_khan | 08 Jun 2011 Report Abuse
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very good
  alinpaul | 04 Jun 2011 Report Abuse
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First transaction through Top Cashback and I'm very disappointed that the purchase with O2 never tracked and despite reporting this to Top Cashback a couple of days after the purchase was made back in February, Top Cashback is still no further forward with claiming the money from O2 - the transaction status still says 'awaiting response from retailer'. I've nudged Top Cashback 3 times but no success - the cashback is £90 so it's a lot of money to lose and it did influence my purchasing decision. I wish I'd now chose a deal where the cashback comes directly to me from the retailer - it may have been a bit less but at least I'd have had it by now. Very, very dissappointed!
  | 01 Jun 2011 Report Abuse
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Cashback appeared on my account without any problems.
  howeark | 27 May 2011 Report Abuse
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said 90.90 cashback and when it came through only gave me 50.50!
  francescaroberts | 23 May 2011 Report Abuse
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said 90.90 cashback and when it came through only gave me 50.50!
  francescaroberts | 23 May 2011 Report Abuse
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very nice phone easy to use
  | 20 May 2011 Report Abuse
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Been waiting since February for my £35 cashback to be tracked..it tracked at £0.00 despite me taking out a 24 month contract. Lodges as a enquiry as soon as I was entitled but haven't heard anything since - sent many nudges etc but apparently topcashback are still waiting for a response from o2. I really wouldn't bother!
  CindyT | 14 May 2011 Report Abuse
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Purchased on last day of £150 cash back offer, cashback tracked today (after three days) although only at £40.40, but hopefully will be uplifted to the correct amount, Sim card already arrived, and have already transferred over my old 02 number to the new account (The old number I took out 12 months ago with a £200 cashback offer) All good so far
  backgammonjess | 12 May 2011 Report Abuse
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Bought a 24 month o2 contract along with a accessory, only accessory cashback was tracked. Now I have to raise another claim to track cashback for contract.
  Jeevan | 11 May 2011 Report Abuse
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9th January purchase is still not tracking four months later despite queries and nudges. Very poor from O and missing £90.90 is a significant amount.
  Beetnik | 09 May 2011 Report Abuse
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placed order on the friday tracked on the monday.... very quick delivery would recommend retailer.
  agrills1962 | 09 May 2011 Report Abuse
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Just takes a few days to appear which is a worry, but other than that its an amazing offer.
  | 08 May 2011 Report Abuse
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3 of the 4 cashbacks not tracked. 1 order was incorrectly charged to my card and 1 was not completely despatched. Poor communication via email and delayed response from customer services.
  jumpingcatfish | 07 May 2011 Report Abuse
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24 month contract with them for a htc and its the only one company that has not tracked im my account, the claim is worth £101 so will be submitting a enquiry, will let everyone know the outcome.
  ukmonkey | 29 Apr 2011 Report Abuse
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Have been an 02 customer for years and always found them to be very good and I can't really fault them so very happy
  | 28 Apr 2011 Report Abuse
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Cashback is now sorted
  Dejong | 28 Apr 2011 Report Abuse
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It has taken over 6 months to get this cashback after by some accessory from the O2 shop. Also the amount the sent was less than the cashback amount. One of the worst in tracking and the slowest in paying out.
  Dejong | 28 Apr 2011 Report Abuse
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Got my phone over a month ago but no sign of cashback yet - don't recommend if you are expecting a quick transaction. Ok if you can wait months for O2 to confirm the cashback though (hopefully!)
  vixg | 27 Apr 2011 Report Abuse
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