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Seems like im the only person not to receive my cashback from these!!!
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8100671655 | 25 Oct 2014
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no cashback paid....as per usual
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Sexycinderella | 23 Oct 2014
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Cashback tracked in November 2013, then the cashback was sneakily declined by Policy Expert in around August 2014 - Top Cash Back will not investigate due to the length of time since the cashback tracked.
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JBuckland | 22 Oct 2014
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Cash back initially tracked at full amount, than went to £0.00 and had now moved yo declined process has taken 5 months disappointing as at the time website said payment was through TCB!
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grumpyoldwomen | 22 Oct 2014
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Can't comment on the merchant as I haven't had to make a claim, but it's seven months now since I took out the policy through topcashback and although it tracked almost immediately at zero points as was expected that's as far as it got. I just keep being asked to wait a bit longer.
A very dissatisfied customer.
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flora1 | 30 Sep 2014
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Hi there,
I am sorry to hear that this has not further progressed for you, this is something that is receiving the attention of the network and we hope to see these start to progress for our members soon. Your patience in the meantime though is greatly appreciated.
Kind regards,
TopCashback
TopCashback
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Update on my situation: The day after I told them I wouldn't be renewing (and told them to stop contacting me after 4 days of solid hounding) my claim was rejected - DO NOT USE THIS SERVICE - is=t's expensive and you'll be lucky to see your cashback.
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tbancroft | 20 Sep 2014
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Hi there,
I am sorry to hear that your claim has gone on to be declined, whilst we will always endeavour to get any declined decision overturned, it is ultimately the decision of the retailer and I do apologise that we have not been able to assist in this instance. I hope that any future transactions go on to be more successful for you.
Best wishes,
TopCashback
TopCashback
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Shocking service. As a company and tracking cashback they are a nightmare. Despite me giving them every reference number and policy number they are 'unable' to find my transaction. TopCashback need to seriously consider removing them now given the bad rep they seem to get on these reviews. I know cashback is never a guarantee but this seems to be happening all too often where companies just refuse to pay up. I would advise anyone wanting to use Policy Expert to think twice, use a more reputable company from the topcashback compare section to avoid the hassle and pain of missing out. This company cant even handle you moving home mid policy....2 bit company with 2 bit customer service. GO ELSEWHERE!
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chrisrich85 | 19 Sep 2014
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Hi there,
I am sorry that we were not able to get this decision overturned for you, I hope that any future transactions you make go on to be more successful for you.
Best wishes,
TopCashback
TopCashback
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Paid out as detailed
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shampers67 | 16 Sep 2014
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Good value. Tracked quickly, already enjoyed spending it. Hopefully we will not have to make a claim.
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sricsg | 16 Sep 2014
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Policy Expert declined my cashback after 100 days had elapsed so I could no longer make a claim for it. I can see no reason for this, as I am still using the product I purchased. Will not be renewing with them.
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JBuckland | 11 Sep 2014
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Still waiting for cashback a year after buying a policy.
They will then hound you relentlessly to renew your policy despite being £50-£60 above what you can easily get by showing around.
Only putting 1 stars 'cos it won't let me put zero.
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tbancroft | 03 Sep 2014
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Hi there,
I do apologise that you have been waiting this length of time for this to be resolved, hopefully, we can get this updated for you soon. Thank you for your continued patience.
Best wishes,
TopCashback
TopCashback
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Useless site. Wasted my time filling in all my details and only got 1 quote back from 'primo' insurance and the quote was 4 times more than other sites. Don't be lured by the high cashback amount.
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justy79 | 20 Aug 2014
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after filling in details for home insurance i received zero quotes from all of TWO insurance companies i have never heard of. very poor effort!!
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jb4143lb | 12 Aug 2014
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Hi there,
I am sorry to hear that you did no9t receive a variety of quotes, this is something that I would suggest speaking with the merchant regarding, they may be able to go through why this has been the case for you.
Kind regards,
TopCashback
TopCashback
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Having taken up a policy with Policy Expert, I did so largely due to the quality of the sales staff from them. I was told that as I was referred to them by TCB that I would get the full £90.50 fee. This felt like money in the bank and despite being about £70 more expensive than my leading quote it seemed like value for money. 7 months later, 1 complaint to PolicyExpert, 1 currently open claim with TCB, and i'm still no further forward. I have received £70.50 which is wrong so all in all a terrible experience.
I dont hold TCB entirely responsible however they could've and should move a lot faster given the circumstances. In terms of quality product, I can't comment as I've not (touch wood) had to contact them for anything so therefore full stars.
I personally would avoid them, and they have no chance of repeat business from me.
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badbhoy4 | 31 Jul 2014
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Same as all other reviews, a valid claim has been refused by the company, this has taken 9 months to get to this position.
Please don't deal with this business, they do not keep to their word. I'm just glad that I have not had to make a claim as I'm sure that they would try to get out of paying me.
I will tell everyone I know to avoid them and I certainly will not be renewing with the.
AVOID THIS BUSINESS - THEY DO NOT PAY CASHBACK.
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Millenniumsteve | 20 Jul 2014
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See my comment has been moved down, and for some reason showing 3 stars; I would give this lot no stars; no cash back to date, and I think that was their plan all along.
My purchase was fully tracked, and the after about 5 weeks just totally disappeared and now the wont pay.
Please don't use this company, you have been warned
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jrance1 | 11 Jul 2014
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Hi there,
I am sorry to hear this, have you contacted our Customer Care team regarding your transaction? We would be happy to take a look into this and see if we can get this decision overturned for you.
Kind regards,
TopCashback
TopCashback
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Total con. After 9 months a perfectly legitimate claim was refused. There are so many people with similar experiences that I have to agree with those who say the positive reviews are fake. I'm just relieved I haven't had to make a claim on the policy as I suspect it would have met with a similar response.
My rating for TCB is based on the fact that they did seem to make an effort to chase up the claim but should not be allowing this company to use their site to con people.
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GTG5573 | 11 Jul 2014
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Hi there,
I am sorry to hear that your claim was declined, unfortunately it is ultimately the retailers decision but we are always more than happy to do what we can to see if we can get this decision overturned for you. We are always on hand to answer any questions that you may have also.
Kind regards,
TopCashback
TopCashback
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Total rip off merchants, had cash back awarded and thought they were really honest.
Now had it removed as they say they 'can't track the claim' Cheap policy, cheap company, say no more
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jrance1 | 11 Jul 2014
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Hi there,
I am sorry to hear this. We will always do what we can to get a decision like this overturned but unfortunately, we are not always able to do this. Hopefully any future transactions go on to be more successful for you.
Best wishes,
TopCashback
TopCashback
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tracked at 0 and never changed. Did this last year too. Wont be bothering using this again to get the cashback if close priced alternative is available
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SilverSaloon | 09 Jul 2014
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Hi there,
I am sorry to hear that this has occurred for you, have you contacted our Customer Care team regarding this so that we can take a look into appealing this decision for you? Hopefully we can be of assistance.
Kind regards,
TopCashback
TopCashback
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I have to say these people totally surprised me, I have not had the pleasure of dealing with such helpful, polite and competent insurers before. I know I have not had a claim and that is the real test but nothing is to much trouble for these people.
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COLINBLAKE | 30 Jun 2014
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Brought Home Insurance. No Cashback appeared. Have queried with Top Cashback, they contacted Policy Expert who state query rejected - Already Paid in June... There was no payment ! Be careful with this one !
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| 18 Jun 2014
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No cashback here. I have been waiting for six months now. Lodged a claim with Top Cashback but they did nothing. Ended up calling them. Was told on the phone that I had taken my policy on the phone, not online and therefore was not entitled to a cashback. What actually happened was that while I was taking out my policy, I was interrupted by a phone call. Because I wasn't sure I wanted to go on, she offered me a cheaper rate and offered to change it on the website. No cashback was mentioned (or no lack of cashback). I said fine, and carried on taking the policy on the website through Top Cashback.
They are now telling me that the rate was a rate offered by one of the comparison websites and that no cashback was offered there. I never even went on the website! And I certainly wasn't on it when I completed the policy.
Definitely never using them again.
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p0ppygirl | 17 Jun 2014
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Purchased combined house and contents insurance December 2013, no cashback yet at June 14. Will not use this company again.
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EFAGAN | 09 Jun 2014
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Hi there,
Has your transaction passed the estimated payable speed provided on your account? Sometimes it can take that little bit longer for the cashback to be received as we are only able to provide estimates based on the merchants previous pay-out speeds, but I can assure you that as soon as the cashback has been received, you will see your account updated to reflect this. You can always contact our Customer Care Team if you have any questions at all regarding your transaction, we would be happy to help.
Kind regards,
TopCashback
TopCashback
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Got home insurance through top cashback. It tracked as £0 straight away and within 8 weeks, was payable which was much quicker than expected! Pleasantly surprised thank you.
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Bill1946 | 03 Jun 2014
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I took out home insurance with this company exactly a year ago and I am still no further forward to receiving my cash back from them. Would never use them in future!!
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Gateside1 | 27 May 2014
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Hi there,
I am sorry that after this length of time, you have still not seen your cashback become payable for you. Please let me assure you that we will do all we can to assist with getting this progressing on your account for you. You can always get in touch with our Customer Care Team if you would like us to take a further look into your transaction for you.
Kind regards,
TopCashback
TopCashback
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