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Policy Expert Home Insurance Reviews

Policy Expert’s customer service comes in for high praise from TopCashback members who have purchased insurance from them through us, with some saying it is amongst the best they have encountered.

Others to leave Policy Expert Home Insurance reviews describe them as providing excellent communication and being friendly and helpful, whilst at the same time offering value for money insurance policies and fast cashback payout. Also mentioned are Policy Expert’s simple online form, which they say makes it easy to purchase good value, comprehensive insurance. Members are also impressed with their back-up legal team.

They have a four-star rating on Trustpilot, with two-thirds of people who have written a Policy Expert Home Insurance review giving them a five-star rating. They receive positive feedback for the fact you can renew your insurance in less than 10 minutes and they offer a smooth process thanks to easy to understand instructions. Customers were also impressed by the fact their price was held for two years and they had the choice of a great range of optional extras at a reasonable price.

Policy Expert Home Insurance Reviews
	Policy Expert do not fulfill and HONOUR their Cashback COMMITMENT.Waited @ 6MONTHS after actioning Claim via Topcashback with no Cashback.DO NOT bank on CASHBACK after purchasing a policy .
	kaffi \| 09 Dec 2015 Report Abuse
	Hey, I am sorry to say if either the merchant or their network does not believe either that the transaction that took place wasn’t eligible or that we were not the last referrer we won’t be paid the cashback. We will always query this as much as we can via the claims but there some decisions that can’t be changed I am afraid. Clearing your cookies and cache can help reduce the chance of this happening in the future. Best wishes, TopCashback Support TopCashback
	I have an insurance policy here and yet they won't pay out. Think twice.
	Jfelton \| 08 Dec 2015 Report Abuse
	Hey, I can see your claim was declined. When lodging a claim it is important that you can provide as much information as possible and also the correct details as this will give the merchant the best chance of locating the transaction and seeing whether or not we should receive the cashback. Cashback is only declined by this merchant for a real reason such as it being a renewal purchase of if we could not be recognised as the last referrer of the transaction. Best wishes, TopCashback Support TopCashback
	Paid out quicker than most, went through without any issues and I got a good deal.
	just_paul \| 20 Nov 2015 Report Abuse
	5 star crooks, 5 months after purchase with policy still in place, still not tracking. Many other false 5 star reviews (to alert users) make the same complaint.Best avoided.
	BOS123 \| 13 Nov 2015 Report Abuse
	Hey, I can see your transaction was declined and when this happens members can normally lodge a claim so we can get this further queried. However, a merchant and their network will only decline a transaction if they believe a legit reason is available such as the purchase being a renewal or a voucher code being used. It is also important that we get related back to the transaction and so clearing your cookies can help a transaction be successful. Best wishes, TopCashback Support TopCashback
	Purchased house insurance with Policy Expert but cash back has been declined without any reason, not happy.
	denmayday \| 22 Oct 2015 Report Abuse
	Hey, I am sorry your transaction was declined. We can normally find a reason out if a member lodges a claim. This also gives us the chance to overturn the decision. I can assure you this merchant does pay cashback and will only decline cashback if either we can’t be related back to the transaction of if the transaction didn’t meet the cashback terms and conditions. Best wishes, TopCashback Support TopCashback
	And yet another "not a real 5 star" review. Tracked at zero for months, I raised a Support Ticket with TCB who confirmed I had a valid claim and surprise surprise, Policy Expert declined it. It's safe to say that I will not be using them again.
	Speedwayfan \| 21 Oct 2015 Report Abuse
	Hey, I am sorry your transaction was declined. As well as a transaction being eligible for cashback we also need to be related back to the transaction. Clearing your cookies and cache before logging in to make a purchase can remove any other websites cookies from your browser and will reduce the chance of another referrer (website or search engine) gaining the cashback you were expecting.It wouldn't be fair to expect the merchant to pay this twice. Best wishes, TopCashback Support TopCashback
	Quick!!!!!!!!!!!!!!!!!
	Ricardo6677 \| 10 Oct 2015 Report Abuse
	Bought Insurance in March 2015 and still waiting for Cashback!! Have chased this on numerous occasions. Not acceptable
	\| 07 Oct 2015 Report Abuse
	jokers...............failed to confirm it so had to chase this up. Was asked for further details which were provided to TCB, then Policy Expert still declined this. 7 months on and looks like they are going to walk away from their commitment yet TCB still allow them to advertise big money cashback all over their site. Very disappointed.
	theriverside \| 23 Sep 2015 Report Abuse
	Hey, I can see you have lodged a claim for this cashback. Please can you kindly allow for our Team to query the merchant about this and try and get you the expected amount of cashback? Many thanks, TopCashback Support TopCashback
	Straightforward arrangement and paid as agreed, my only gripe is that it cant be claimed for any other cashback deal with AN other provider such as Amazon or Paypal etc with an additional premium added on
	simonha11 \| 18 Sep 2015 Report Abuse
	Very good, cashback promised after 60 days but received earlier.
	appydaze \| 16 Aug 2015 Report Abuse
	excellent very quick cashback
	jaberwoky \| 16 Aug 2015 Report Abuse
	I was called back but I took a while to track, got it eventually.
	slord54 \| 14 Aug 2015 Report Abuse
	No problems paid out within 7 weeks received £94.50 very good service
	Scoobydoo1965 \| 12 Aug 2015 Report Abuse
	Stay away from Policy Expert, they are fast to take you're money but slow to pay cash back. Took me 5 months to get it. The process through TCB and Policy Expert is very slow and both companies hold the money as long as they can before paying out. Not a good service will not use again.
	\| 12 Aug 2015 Report Abuse
	This is a *FIVE CABBAGES* review of Policy Expert. Having got nowhere with Top Cashback, I contacted the Financial Ombudsman. My advice is DON'T BOTHER. The Ombudsman is a toothless organisation that doesn't even take into account the hundreds of negaitve reviews on here, and will only look at your individual case, which Policy Expert can easily fudge.
	\| 08 Aug 2015 Report Abuse
	Bought combined buildings and contents insurance via TCB only picked Policy Expert as they were offering £70 cashback after waiting for 12 weeks they declined it! Despite being a genuine policy bought via TCB - stay away from this company only offering cashback to get custom and then declining it!
	dalenicole \| 13 Jul 2015 Report Abuse
	Hi there, I am sorry to hear your transaction was initially declined. I can see we are querying this transaction through our claims process. I really do hope we manage to overturn this decision for you. Best wishes, TopCashback Support TopCashback
	Really unhappy with this company. Purchased insurance back in November. The transaction didn't track, so after a week I called them to make sure it's accredited to Topcashback, otherwise I would have cancelled within the cooling-off period. They assured me that it went through tcb and sometimes it takes a few weeks to track, but I will get my money. After 2 months I raised a claim and now it's been 7 months and it still hasn't tracked. It's a scam, I'm surprised tcb still have them on their site after all these negative reviews. Avoid at all cost!
	Taniatic \| 29 Jun 2015 Report Abuse
	Hi there, I do understand reading a lot of negative reviews can be a bit worrying. The issue with this is that people are more likely to write negative reviews than positive ones and so the reviews on this page won’t always give a balanced picture. I can assure you we will continue to query this claim for you and as soon as we have heard a response our Claims Team will update you on your claims thread. Best wishes, TopCashback Support TopCashback
	Not eligible for cashback again as had it 2 years ago. Shame but at least they called to let me know before proceeding.
	marymc \| 15 Jun 2015 Report Abuse
	This company should not be trusted - despite adhering to all the conditions and since taking out my policy I have proven to Topcashback and Policy Expert my policy details, the cashback has not been paid and has since been classified as declined. Topcashback should remove this company from their portfolio.
	LionelBunting \| 03 Jun 2015 Report Abuse
	Did not track or pay out and it's been a year. They have just called asking me to renew my policy, told them I will never use them again as they cannot be trusted. AVOID.
	GaryBa \| 02 Jun 2015 Report Abuse
	Hi There, I am sorry your transaction didn’t track. You can normally lodge a claim for untracked transactions with this merchant. Going by the information you have provided however, it would suggest it has been too long since your transaction has taken place for us to be able to query this, but it is always worth remembering this in the future. Best wishes, TopCashBack Support TopCashback
	THIS IS NOT A FIVE STAR REVIEW. But in order to deceive as much as possible, TCP puts all the five star reviews first in order to make it look good. However read the reviews of Policy Expert in date order, and you will see that the vast proportion of cashback has not been claimed. Policy Expert will claim that the policy was bought through another link, and refuse to pay it. You will see from the reviews that this has happened to most people. Policy Expert appears to have little inclination to pay cashback, and TCP effectively supports this by taking no action, and continuing to allow Policy Expert to deceive the customer. If policy Expert can be so dishonest with cashback, how do you think it will deal with a claim?
	\| 13 May 2015 Report Abuse

	\| 13 May 2015 Report Abuse
	Had two cashbacks declined over the last year for NO reason!!!! Very disappointed:(((( TopCashback
	BOUGHT POLICY OVER PHONE, ADVERTISED AT TIME AS £75 CASH BACK ON THEIR WEB SITE- CONFIRMED THIS DEAL WITH THEM- NO REFUND RECEIVED-NOW TOLD BY THEM IT GOES THRU TOP CASH BACK AND TO RAISE MISSING CLAIM FORM-TOLD BY TC PAST 100 DAYS SO CANNOT DO THIS-INFORMED POLICY EXPERT WILL NOT BE RENEWING WITH THEM- WHY ARE U NOT HAPPY THEY ASK-IF THEY KNOCK THIS WHAT CHANCE HAVE YOU GOT WITH A REAL CLAIM?
	TIGHTFIST \| 11 May 2015 Report Abuse
	I selected 5 stars because it defaults you to that. If you select newest first you will see that you stand little or no chance of any cash back so I am cancelling within my 14 day cool off period.
	\| 02 May 2015 Report Abuse

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