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Policy Expert Home Insurance Reviews

Policy Expert’s customer service comes in for high praise from TopCashback members who have purchased insurance from them through us, with some saying it is amongst the best they have encountered.

Others to leave Policy Expert Home Insurance reviews describe them as providing excellent communication and being friendly and helpful, whilst at the same time offering value for money insurance policies and fast cashback payout. Also mentioned are Policy Expert’s simple online form, which they say makes it easy to purchase good value, comprehensive insurance. Members are also impressed with their back-up legal team.

They have a four-star rating on Trustpilot, with two-thirds of people who have written a Policy Expert Home Insurance review giving them a five-star rating. They receive positive feedback for the fact you can renew your insurance in less than 10 minutes and they offer a smooth process thanks to easy to understand instructions. Customers were also impressed by the fact their price was held for two years and they had the choice of a great range of optional extras at a reasonable price.

Policy Expert Home Insurance Reviews
	Cashback sounds fantastic but be very wary before you buy. Bought this insurance last January, it took a year before I received the cashback - and this after many Topcashback interventions, my letters to company, my many phonecalls to their customer service who made so many excuses - they even said they'd authorised Topcashback to pay when they hadn't. If you want stress then buy.
	linuss43 \| 04 Mar 2016 Report Abuse
	Hey, I am sorry to hear you had issues with this cashback but I can see this has now progressed in your account. Best wishes, TopCashback Support TopCashback
	I would have given them NO STARS, if it had been an option as this 'lot' to be avoided at all costs and it will cost you! As many others have reported, waited 3 months and still no cashback! Submitted a claim and they can't trace transaction even though I rang their 'special' TopCashBack tel. no. and followed their instructions to the letter. In my view, this is tantamount to a confidence trick as I wouldn't have selected their insurance policy in the first place without the associated cashback! As normal TopCashBack customer support were great in chasing my claim but I'll repeat avoid this so called 'deal'!
	Neil_Robbo \| 02 Mar 2016 Report Abuse
	Hey, I am sorry to hear that. Normally a merchant and their network will only check through transactions that have been recorded as coming through a referrer and if this is not the case the transaction won’t be found I am afraid. There can be many reasons for this and we do urge members to keep an eye on the merchant notes and terms and conditions as this should help in reducing the chance of this happening. Best wishes, TopCashback Support TopCashback
	Cash back decliened after months of waiting and tracked from the outset with no explanation...absolute joke....avoid at all costs
	sdl811 \| 21 Feb 2016 Report Abuse
	Taken out two policies with Policy Expert and not been paid cashback for either. TCB have not been helpful in dealing with this over the last TWO years. Very disappointed:(
	martydud74 \| 15 Feb 2016 Report Abuse
	Hey, I can see we are waiting for the cashback network and the merchant to get back to us with information about whether or not we are eligible for this cashback. Sometimes more investigations are needed than normal which can affect the resolution time frame but our team will help as much as they can in getting a resolution as soon as possible. Best wishes, TopCashback Support TopCashback
	5 stars just so it appears at the top - absolute filth this lot - a year of chasing a perfectly valid claim - all details submitted and after 12 months they decide not to pay as it 'cannot be traced' - despite the claim tracking from day one. AVOID people - this is becoming more and more frequent on this site I've another claim elsewhere that is no further on after 10 months as well.........
	theriverside \| 13 Feb 2016 Report Abuse
	easy to use, would use again
	ragdoll25272 \| 12 Feb 2016 Report Abuse
	complete waste of time! filled in all my details and got a message stating they have declined to give me a quote
	bazh \| 11 Feb 2016 Report Abuse
	Avoid at all cost! I got my money eventually but it took over a year of non stop chasing to get it! A YEAR!!!!
	10213760512 \| 07 Feb 2016 Report Abuse
	5 STARS TO AVOID AT ALL COSTS _ many, many cases of NIL payouts !
	sand123 \| 31 Jan 2016 Report Abuse
	BAD _ VERY BAD - DEF NOT RECOMMEND - WORST I HAVE EVER USED! I HAVE BEEN WAITING ALMOST SIX MONTHS FOR THIS COMPANY TO PAY OUT - £70 - expected - on a £127.00 combined home/buildings insurance policy.
	sand123 \| 31 Jan 2016 Report Abuse
	Hey, I can see you have lodged a claim for this declined transaction which is why you haven’t been paid yet. We will query this but due to the complex investigations required it can take a few weeks to hear back with an outcome. Our Claims Team will update you as soon as a resolution is found. Best wishes, TopCashback Support TopCashback
	Don't trust this merchant as, once you've purchased your Buildings & Contents insurance policy from them, they will decline your cashback for no valid reason at all!!
	Lippocikarang \| 30 Jan 2016 Report Abuse
	Hey, I can see your transaction was declined but you didn’t lodge a claim for this. Without lodging a claim we are unable to query this further and get to the bottom of the declined transaction. I am very sorry for any disappointment caused and would like to mention that the cashback network will only decline cashback for a valid reason, whether this is that no eligible transaction took place or that we were not recognised as the last referrer of the purchase. Best wishes, TopCashback Support TopCashback
	Used this Merchant twice and on both occasions have received NO cashback. Very poor! I will avoid in the future.
	nat_giraffe \| 25 Jan 2016 Report Abuse
	Hey, I am sorry to hear your cashback was declined. We would advise members to check over the terms and conditions of the cashback for each merchant as there can be important information there about cashback eligibility. Not abiding by these terms can lead in cashback being declined, such as if the policy was a renewal. Best wishes, TopCashback Support TopCashback
	Absolutely no problems with the process and cashback was paid as promised
	waswasTC \| 23 Jan 2016 Report Abuse
	Just joined policy expert and very satisfied. Promised cash back arrived at specified time. Excellent.
	freda14 \| 23 Jan 2016 Report Abuse
	Logged on, Located the offer, setup the policy. Waited for email confirmation of Cashback. Bang all completed as expected. Super Service
	\| 23 Jan 2016 Report Abuse
	Have Not received cashback. Months after purchasing
	Vicki_blanchard \| 21 Jan 2016 Report Abuse
	Excellent! Good value policy and good amount of cashback paid quickly.
	debsydoo \| 21 Jan 2016 Report Abuse
	Excellent service - got the policy I wanted & cashback was paid very quickly
	germaine \| 21 Jan 2016 Report Abuse
	Big fat 0 stars ! Bought my policy in april 2015 - given all the information requested. Rang them - they say theyve paid the cashback - its with the 3rd party affiliate ! My transaction has been declined and is still going throught the claim process - noone can tell me where this missing cashback is. Waste of time :(
	sarie53 \| 14 Jan 2016 Report Abuse
	declined cashback.. won't use again
	bench635 \| 01 Jan 2016 Report Abuse
	Hey, I am sorry to hear your transaction has been declined. A transaction will only be declined if either the transaction wasn’t eligible for cashback for example if it was a renewal or if we were not related back as the last referrer of the transaction. Normally you can query these decisions via a Missing Cashback Claim and so this may be an option you consider if you believe this has been done incorrectly. Best wishes, TopCashback Support TopCashback
	Excellent - good amount of cashback paid fairly quickly and good value policy - had to ring cust services once so far and I cannot fault them - excellent!
	claireollett \| 30 Dec 2015 Report Abuse
	very positive thank you
	becky71 \| 29 Dec 2015 Report Abuse
	Do not use. If you have every been a customer for any business they will use that as an excuse not to pay. I took out a new policy which should have paid, but because I had another policy three years earlier they said I was not a new customer, so declined. Rip off merchants regarding cashback
	Greenvale_Power \| 15 Dec 2015 Report Abuse
	Hey, I am sorry to hear your cashback was declined. The merchant is the company who decides cashback eligibility and sometimes the definition of a new customer does vary. If you ever would like to check this please send in a Support Ticket as our team would be more than happy to help. Best wishes, TopCashback Support TopCashback
	5 months since I took policy out & still no cash back, won't go with them next time!!!!
	sandra0105 \| 14 Dec 2015 Report Abuse
	Hey, I can see your transaction has been declined and this would only have been done if either we could not be related back as the referrer of the transaction or if an eligible transaction didn’t take place (i.e a renewal took place). You can normally query declined transactions via the Missing Cashback Claims process and so this may be something you consider. Best wishes, TopCashback Support TopCashback
	AVOID. Total blaggers not accepting the referral was via topcashback when it was. AVOID
	uk_mr_brownstone \| 09 Dec 2015 Report Abuse
	Hey, The referrer is decided on by the cookies on your device. If these show another website or referrer referred you to make the purchase they will be paid rather than us I am afraid. Clearing your cookies and cache could us be recognised as the last referrer of the purchase. Best wishes, TopCashback Support TopCashback

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