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when you shop with Sainsbury's Groceries

Sainsbury's Groceries Reviews

Reviews and experiences from TopCashback members who have shopped with Sainsbury's Groceries. Log in to review
Sainsbury's Groceries Reviews
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expect a poor payout if any
its very odd ,they dont want you to amend your basket yet allowed when you book in advance ,dont expect cashback
  mleroy | 13 Jan 2025 Report Abuse
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Stopped tracking since November 24
before this it worked well - not anymore - despite my claims, it drags on and on
  manutoutcourt | 10 Jan 2025 Report Abuse
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Not tracking any more
Since just before Christmas, none of my orders have tracked. They all have one thing in common - the order numbers are now 10 digits, starting with a 1, instead of 9 digits starting with a 9. That's right, Sainsburys have reached 1 billion orders. Is it too cynical of me to suggest that there might be a connection?
  Dave0564 | 07 Jan 2025 Report Abuse
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£1
Always good to get a pound back.
  Benghazic | 05 Jan 2025 Report Abuse
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Quick
I shop here regularly and get small amount of cashbck promptly
  sophysearight | 02 Jan 2025 Report Abuse
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Something for nothing
Just get £1 ish with weekly order… I don’t cash out til Christmas which is a nice little bonus, particularly with my saved nectar points.
  mick1052 | 01 Jan 2025 Report Abuse
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No cashback
I think for the past two months I have not received automatic notifications of cash back with Sainsbury's.... so I have had to put in multiple customer service tickets to get them and it is hard when you shop every week to keep track. Can you tell me why it has suddenly stopped being as good as it was?
  Shoppersave | 28 Dec 2024 Report Abuse
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Slow in paying out
Sainsburys used to pay up quickly , but over the last 2 months we have had a to put in claims for the cashback. nothing has been done to get this sorted
  spookykop | 16 Dec 2024 Report Abuse
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Never pay!
Virtually all claims progress and then show paid as 0.00. Clearly an issue but it doesn’t seem to get resolved!
  superhoops77 | 14 Dec 2024 Report Abuse
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Fast cashback
Fast cashback, no problems
  dianediana | 09 Dec 2024 Report Abuse
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Cashback received.
I usually shop in store with Sainsburys. Good to get some cashback on online deliveries as I'm now a pensioner.
  murdostoun | 05 Dec 2024 Report Abuse
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Good
Good cashback.
  SusanSimmill | 01 Dec 2024 Report Abuse
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Cashback doesn't track
As with a number of others on here, although I have been using Sainsbo's for a couple of years now I have never a single cashback track. We are talking probably 20 - 30 deliveries, so that is multiple opportunities for it to have done so. I can see on my earnings page I have clicked throught to the retailer, so I am doing this part correct at least. As I rarely have issues with any all of my other online purchases via Topcashback, I am pretty sure I am not the cause of this failure.
  fatboywhoosh | 26 Nov 2024 Report Abuse
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Reliable cashback
Seems to always track and doesn’t take too long before paying out
  jfk58 | 25 Nov 2024 Report Abuse
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Good cash back
Always good to get a bit of change back from the shopping.
  Benghazic | 21 Nov 2024 Report Abuse
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Awful
Sainsbury's Groceries consistently provides the absolute worst cashback experience of any retailer I've shopped with. I'm honestly not sure why either I, TopCashback or Sainsbury's bother. Despite clearing cookies etc., my weekly orders never track and they always refuse claims. Doesn't help that they require claims to be submitted with the order total exc. VAT, but they don't provide that amount on any of their order confirmations or receipts. I wonder if the problem is to do with amending baskets, but this even the original orders don't track and you have to book slots in advance if you want to guarantee a time / date. Honestly, don't waste your time, they are very misleading.
  AmyO | 18 Nov 2024 Report Abuse
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never tracked or paid out
Despite clearing cookies and taking similar actions, tracking and payout processes have not been completed in many shops.
  vaL8 | 16 Nov 2024 Report Abuse
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Always runs smoothly
When I do my weekly online grocery shop at Sainsburys, I just make sure I go through the top cashback portal and I accrue around £1 back on every shop, it's nice when this soon mounts up and can be withdrawn.
  AndreaWalker | 15 Nov 2024 Report Abuse
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Maybe, maybe not
Went through a run of over a year with cashback regularly and reliably tracking for every order but now we're back to having to lodge a claim every single week. That's an awful lot of extra work for 89p. Please sort out your system, it will save us all a lot of work.
  squoozles | 10 Nov 2024 Report Abuse
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Dishonesty personified.
Over the last 3 years only 2 orders actually paid out the remainder 30 plus no definitive reason given and Topcashback always let them off the hook even when evidence is submitted to support the claims made . It appears from asda and confusedcom claims rejected Topcashback are in cahoots with them and are quite happy to go along with such dishonesty and must be acceptable to screw over the client base
  rafehallifax | 09 Nov 2024 Report Abuse
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Not always paid
Sometimes I am paid for my shop at Sainsburys and others not please can I ask why?My order is always over£45 and I am never lucky enough to have any coupons so that can’t be the reason why. I book a slot then add too until the delivery date each time I go through you but for the past few shops it hasn’t happened no cashback. have a order for Nov7th at almost £100 but as yet it hasn’t appeared on the stores I have visited.
  Sandra80 | 05 Nov 2024 Report Abuse
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Why are they on here?
They don't want to give cashback, so why bother being on here? POOR
  cazzzie987 | 24 Oct 2024 Report Abuse
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Improving
They have now cleared the outstanding claims, and tracking has improved considerably.
  Dave0564 | 22 Oct 2024 Report Abuse
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Good cash back
Never had a problem with this company
  Benghazic | 22 Oct 2024 Report Abuse
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Poor
Now poor. Sainsbury has now stopped paying the amount shown. Every time I receive zero from sainsbury. Very poor company
  Member561259353214 | 19 Oct 2024 Report Abuse
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