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when you shop with Shell Energy Utility
Shell Energy Utility Reviews
Reviews and experiences from TopCashback members who have shopped with Shell Energy Utility.
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Shell Energy Utility Reviews
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7 months in, still no sign of any cashback. Poor
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PaulAna | 25 Nov 2019
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This retailer did not track and i still haven't got any money back and it has been 7 months so far. To be honest i will be staying away from this retailer in future when it concerns cashback
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Zoe1470 | 19 Nov 2019
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Did not track at Shell's end (Many didn't at the time of takeover from First Utility), sent in claim and Shell have had it over 5 months, still nothing!! not impressed with Shell Energy.
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sherrytrifle | 01 Nov 2019
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Cashback never tracked
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novadragon849 | 24 Oct 2019
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still waiting not tracked not sorted
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kathleen1 | 22 Oct 2019
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Declined even though all links followed. Bit annoying
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Pjtux14 | 19 Oct 2019
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Still waiting for cashback, since April 2019. I would advise any utility comparisons to be done without the cashback promise to decide whether it is work it
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SuzanneAbbott | 18 Oct 2019
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really good experience thank you
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Lucy_Worrall | 11 Oct 2019
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well over 6 months and I'm still waiting for my cashcack
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expressman33 | 09 Oct 2019
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5 months still not been paid also double's your monthly payments when you are corrected
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shem1 | 02 Oct 2019
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Only took 2 years to pay out! (Was First Utility)
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Noz1985 | 02 Oct 2019
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Excellent pay back time. Good service
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charlie208 | 27 Sep 2019
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BIT LATER THAN EXPECTED BUT PAID IN FULL
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lesfussey | 25 Sep 2019
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Took about 4 months to become payable but expected it to take a while. Cashback tracked with no issues
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mick9494 | 22 Sep 2019
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Still waiting for cashback, its been over 4 months
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Whineil | 14 Sep 2019
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Took 7 months to receive my cashback for this and still waiting for another £58 to clear from shell had to make several complaints to get my money finally tracked at the right amount would be nice to see my £58 outstanding from them paid far sooner.....noticed topcashback is getting worse at tracking and paying the correct cashback
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pisces81 | 07 Sep 2019
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I am still waiting for any sign of the cashback, currently waited for 4 and a half months - which I don't think is acceptable from a customer service point of view. Initially didn't track so had to chase - don't bank on receiving the cashback when you make your switch decision
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SuzanneAbbott | 31 Aug 2019
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No cashback as yet after 5 months, don't hold any hope of getting it !!!
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slees1973 | 29 Aug 2019
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Never got my cashback despite chasing numerous times
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Murphylynn | 27 Aug 2019
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If you're doing it just for the cashback...don't bother. The amount shown tracks at zero for the first month and then it took another 3 months to get the payout. This eventually was only due to customer care paying it early as I had been pestering them for it.
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lynnemharrison | 22 Aug 2019
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Took a while to go through, possibly because I started my switch when they were still First Utility. Tracked in the end so happy with outcome
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DannyMcCann | 09 Aug 2019
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Worked out just right
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maverickicon | 04 Aug 2019
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