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Get up to £42.00 of your purchase back
when you shop with Shell Energy Utility
Shell Energy Utility Reviews
Reviews and experiences from TopCashback members who have shopped with Shell Energy Utility.
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Shell Energy Utility Reviews
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Utter rubbish. Signed up and was told I failed the credit check and they would require a £300 deposit and I would have to complete the rest of the application over the phone i.e. dodging the cashback payment.
Signed up with Co-Op Energey instead. Cashback tracked immediately everything changed over no problems.
Checked my credit files just incase there was a problem I was unaware of. Just as I thought not a single issue. What was also funny was there was no sign of a search from First Utility. Wonder how many people have been fleeced out of £300 upfront for gas and elec from these clowns.
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Daren | 20 Dec 2012
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Cashback has just gone confirmed after 6 weeks so should pay up soon hopefully...
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| 11 Dec 2012
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Hi ,
Only put 5 stars to warn people that their customer service is diabolical ,(if you can get through to them).
You have to make a big fuss to get your cashback and don't rely on the promised "smart meters" either as when it was time to fit mine, they changed their minds and the excuse was "we are waiting now for the new generation meters", I said when might that be ? ... they said "don't know" !.
Also i was in £191 in credit and i left them and it took them ages to pay the money back , I had to keep reminding them ,(they even refused at first and said i couldn't have the money back as it was needed in my ac to cover the winter costs , I told them i had already left and got no response !.
finaly got the £191 back only to find that the next day they had taken another £70 direct debit ! .
Be careful you have been warned .
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sunshine_bouy | 16 Nov 2012
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Cashback did not track , no smart meters supplied as promised and customer service diabolical ... apart from that ok !! lol .
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sunshine_bouy | 26 Oct 2012
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Got my cashback and very pleased. Also saving money on Gas and Electric. Thxs
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soopoo67 | 18 Aug 2012
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Placed order on 30th May and so far no sign of cashback. I know there was a cooling off period so didn't expect to see anything until 9th July (my changeover date)but it is now 1st August so disappointing.
Initial impressions of company were good. However when I tried to provide my meter reads as requested they only accepted the gas reading. I phoned to notify this and verbally offered electric read -told me it would appear on my account that day. Subsequently emailed twice with same information but it still hasn't appeared on my account. They then notified my previous supplier of a completely different read. Not a happy bunny. But always an optimist
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CHFS | 01 Aug 2012
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THE WORST COMPANY I HAVE EVER DONE BUSINESS WITH. I signed up to fix my prices for 12 months and after 6 months they went and put the prices up anyway. Customer service is useless, they admitted I was being charged incorrectly and said it would be corrected on my next bill. 3 months later I was still being overcharged. Had to get the Ombudsman involved who ordered them to issue a correct bill and £50 compensation within 28 days. Three months later I finally got a correct bill after being overchangred nearly £300. 3 months after that I got my £50 compensation. In the meantime, my contract ended but they would not let me tranfer out since my account was unresolved and they put me on an extortinate tariff. AVOID THIS COMPANY AT ALL COSTS.
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neverwinter | 25 Jun 2012
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Signed up to the company for dual fuel with smart meter, currently into 4th month with company paying monthly bills, company declined cashback it's currently being investigated by top cash back and has been for last 3month and still waiting for smart meter to be fitted after company told us it would be 6wks. Not happy at all and feel like i've been ripped off with regards to cashback!
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| 07 Jun 2012
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Only wants "easy" customers. Won't supply if you're off cheapest grid gas supply. Wasted two hours trying to get website to work and dealing with patronising customer disservice staff. Have to give email & phone number before they'll admit they can't help you.
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JayWalker | 25 May 2012
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Hello, I waited many months for a smart meter on the expensive rate of smart as standard Version3. When I finally got contacted by the smart meter fitting company called onstream it was the wrong day that I agreed, then they did not turn up at all. After 5 months I still have no smart meter and no help regarding when I will get one from either 1st Utility or onstream. They should have a maximum wait time made clear to customers so that a decision can be made on if smart as standard is a wise choice because it is not 1st utilities best rate. The cheapest rate is "isave" but to get this rate you will not get a smart meter. So effectivelly the so called free samrt meter is paid for by paying a higher rate so the longer you are made to wait for a smart meter the more that you lose. After a smart meter is eventually fitted you can transfer to an isave account apparantly.
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Mr_Moore | 17 May 2012
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Cashback tracked although not payable for quite sometime but product ended up being rather expensive. Also never heard any more about new meters being installed.
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bigdave81 | 01 May 2012
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Very quick cashback entered onto account.
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Shelleybobs | 04 Feb 2012
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Post 19th Jan feedback, My £50+ cash has just been transferred to the bank today and I looked at the £100+ N-Power deal, but the reviews are worse than 1st Utility so may transfer again, but not sure yet due to N-Power reviews. Still no sign of smart meter and no feed back from on site form though.
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Mr_Moore | 21 Jan 2012
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After two months no sign of smart meter. Still waiting for cash back but tracked quick. They ignore all e-mails sent on the web based e-mail form. As soon as I get my cash I'm switching again.
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Mr_Moore | 19 Jan 2012
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Truly terrible firm who are incapable of communicating with you.
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whizz_2001 | 11 Jan 2012
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A supplier that can not quote for economy 7 tariff must rule out alot of customers. A waste of my time
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missfroggy | 17 Sep 2011
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