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Get up to £42.00 of your purchase back
when you shop with Shell Energy Utility
Shell Energy Utility Reviews
Reviews and experiences from TopCashback members who have shopped with Shell Energy Utility.
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Shell Energy Utility Reviews
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my claim seems to have been closed with £60 still missing from cashback
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benjamin22625 | 19 Dec 2017
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cashback didn't track at the right amount (only got £40 not £100). As yet now response from TopCashBack or First Utility in resolving this.
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julianprime1 | 17 Dec 2017
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Terrible - they've been continually harassing me to get a "smart" meter. I'm fed up with the constant emails/letters/calls, some of which are from Siemens who make the meters - so much for not giving my details to other companies! On line chat yesterday was appalling as they told me that "all hoseholds have to have a smart meter by 2020" which is just not true.
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Scenedesmus | 16 Dec 2017
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Cashback tracked at wrong rate, had to dig out a one time only code from the confirmation page of the switch request ( not sent in email) to be able to raise a claim. Make sure you save everything on the switch journey. Otherwise the lower rate cashback has been paid quickly, which is why im not giving a 1 star rating.
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Claggy6 | 15 Dec 2017
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longer payout time than promised but finally here. Good company
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iksu | 12 Dec 2017
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they offer a large cashback to suck you in then in reality payout the lowes
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stillg79 | 10 Dec 2017
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easy process, not a lengthy wait
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hellyo | 03 Dec 2017
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Had to chase up this one after cashback was declined? But got cashback eventually so I'm happy!
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CashbackQueen28 | 26 Nov 2017
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I changed to first utility in July 2016 through topcashback and as yet November 2017 I still have not received a payout
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sh0pper | 24 Nov 2017
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Total con. Delayed my cashback for almost 6 months, paid only 50% of the cashback and then refused to pay the other 50%. If you are considering FirstUtility based on the cashback, if I was you I'd assume no cashback will come back and make the decision without taking cashback into account.
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theshopperandseller | 17 Nov 2017
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Very fast payment and no issues
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mwswhw | 06 Nov 2017
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Brilliant easy to follow great speedy cashback
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ebettymillar | 03 Nov 2017
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I would not hesitate to use Top cash back or this company again
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Terriluis | 03 Nov 2017
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When I took first utility out the cash back amount was £70, it didn't go through so had put put in a dispute. To which three months to which I only received £40
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Lizeyliz | 28 Oct 2017
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Bad, very disappointed having changed provider to First utility, then my cashback being declined when i clearly purchased through top cashback.
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Tawnybum1 | 11 Oct 2017
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Sadly this was not a good experience. This did not track Aug 2016 and I submitted a ticket a month later. A year later First Utility have declined to pay saying "Correct cashback paid". Rubbish - be careful.
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Lizmund | 05 Sep 2017
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I switched providers because of the cashback offer but First Utility declined it for some reason. They've also completely messed up my switch so I've been paying 2 companies for gas for 2 months with no end in sight. After a topcashback claim, I got some of the cashback but not all of it. When I spoke to FU, they denied any knowledge of topcashback and said it was nothing to do with them.
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bumperwilliams | 24 Aug 2017
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I do not recommend First Utility Cashback. I joined them in January 2017 and was expecting £100 cashback which has been refused. I am not impressed.
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Johnfrancis | 31 Jul 2017
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Cash back was easy. Received the confirmation and pay in relatively quick time
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RedCeylon | 17 Jul 2017
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Tracked fine and was paid quite quickly
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bluemello | 08 Jul 2017
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Good service and cashback was tracked on time. made it really easy to switch.
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Maggz | 07 Jul 2017
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Excellent. Tracked correctly and quickly. Cashback was payable in the estimated time with no issues. So definitely no complaints here!
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Mama_Sarah | 04 Jul 2017
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