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TalkTalk Broadband & Digital TV Reviews
Reviews and experiences from TopCashback members who have shopped with TalkTalk Broadband & Digital TV.
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TalkTalk Broadband & Digital TV Reviews
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Failed to track
Transaction failed to track, topcashback said they couldn't do anything until I provided a special order number to verify I used this cash back site. I provided this then they say we need to ask the retailer talktalk for cashback which will take months. Very unhappy and there is a trend looking at reviews. Tcb this simply isn't acceptable, can you confirm why so many or simply not tracking or is it a case that they backhand you half to get them customers. Seems a win win but not for the consumer. I'm not using tcb no longer there is another site with better and more robust policies
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kevinanthonyoneill | 15 Oct 2024
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Complete joke
Cashback doesn't track and no point trying to get id number requested on missing cashback form as apparently no such thing. Talktalk customer service is beyond useless. Much like talktalk itself.
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saz2011 | 04 Oct 2024
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Didn't pay
Messed around for six months, and claimed they couldn't trace the transaction. Obviously just don't want to pay.
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FatAndAngry | 30 Apr 2024
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A BIG Job for Action Fraud?
18 months after opening a case and then “transaction cannot be traced”. This is after waiting for retailer constantly, numerous nudges to TopCashBack. £72 down and far from happy.
But I am taking this further after reviews posted here.
So for now Avoid TalkTalk (aka ConCon).
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benpaul | 25 Apr 2024
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Your cashback won't track!!!!
I used this as I couldn't find a broadband company with a decent offer so I went for £63 cashback. Did everything as I should (been a TCB member for years) - cashback not tracked and TCB say they can't help.
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beezle1 | 13 Apr 2024
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Awful
I was waiting for merchant on an untracked claim for nearly two years. Despite having a topcashback exclusive offer, like many others talktalk claim they can't track me. The same has happened to my neighbour that I recommended the deal to. No help from topcashback, they just let them get away with it.
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dalejensen | 03 Apr 2024
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Took over a year to respond
Did not track and did not pay out when putting in a ticket to claim. “Transaction cannot be traced”. This took over a year to do.
Will be cancelling my contract as soon as the term is up.
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dryillusion | 27 Mar 2024
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Unfindable Reference Number
Cashback didn't track and I had to submit a missing cashback claim, where its ask for a reference number starting with N7 N8 or S0.
I have searched all over TalkTalk website and cannot see anything with the reference number starting with N7 N8 or S0. Had to create a new account on TalkTalk communities to ask an advisor, as customer service doesn't know anything about this code. It has been over a year and I'm still disputing the missing cashback claim
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Dezza888 | 27 Mar 2024
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Avoid!!!!
I went through TCB as Talk Talk didn't have any offers on.
I should have received £63.75 but TCB are saying my cashback didn't track with Talk Talk - just like everyone else seems to say. TCB should remove Talk Talk as they are giving them a bad name. All the other purchases I have made through TCB have tracked.
I'm so cross and now tied in to an expensive contract that could have been made cheaper by the cashback.
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beezle1 | 02 Mar 2024
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Never again.
Been waiting 18 months for cashback through this. Excuse after Excuse about why I not received it. I only took the broadband because of the TCB offer only to wait this long and be told so many different things. I was 100% miss sold by TCB on this deal. The latest Excuse is talktalk changed their tracking agent. Where it says reasons it might not work. It definitely didn't say anything about talktalk changing tracking agent. I'm sure that's just a convenient excuse not to payout. I won't be using TCB ever again when it comes to entering a contract with another company. TCB miss sold me this contract.
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Pioneer_ | 28 Jan 2024
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Awful
Never paid my cash back of £100, I was still waiting a year on and topcashback paid it for me out of goodwill, thumbs up to Topcashback but thumbs down to Talk Talk
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Sibbo47 | 23 Dec 2023
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Refused to pay
Despite raising a claim and following all instructions, they refused to pay. Very clearly lying as I have the emails from purchase showing the rewards were claimed.
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seb1188 | 17 Dec 2023
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What cashback!
In march 2023 I upgraded my TalkTalk package via Topcashback TalkTalk broadband & Digital TV- Existing customer ( no option to write a review). The cashback didn't track so put in a missing cashback claim and since then TalkTalk and Topcashback seem to be not talking to each other.
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plastics | 14 Dec 2023
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Over a year and still no cashback
I have tried numerous times to get some resolution but it was apparent early on that TalkTalk did not want to pay the cashback advertised.
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Member965494471527 | 06 Sep 2023
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Good good
Good Good good
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Rachel_lajoie_1989 | 03 Jun 2023
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12weeks and counting
No cashback yet its been confirmed but isn't payable a bit annoyed as it states 8weeks come on talk talk and topcash back sort this out
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xxscottxx99 | 08 May 2023
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Scam
No tracked cashback and no response to my claim for £150 months after purchase, with timeframe given for any resolution. Topcashback and TalkTalk point the finger at each other and neither of them care. It's a scam to get you to purchase a broadband contract.
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lukethefish | 05 May 2023
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Completely untrustworthy - don’t expect to receive cash back
The title says it all , they Offer really good cash back offers but won’t pay out on them , expect to have to put a claim in , wait months , get no response and continue to wait , I am cancelling my broadband mid term - absolute bunch of crooks (talktalk that is not TCB)
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dnoiz | 25 Mar 2023
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False advertising! Avoid TalkTalk
I signed up with TalkTalk through Topcashback back in July 2022.
A few days after purchasing, I checked my Topcashback account and seen that the cashback hadn't tracked.
I went to lodge a Missing Cashback Claim but I encountered a problem; the retailer (TalkTalk) had requested an order number and the claim couldn't be submitted without one.
I checked all the emails I'd received from TalkTalk since singing up and there wasn't an order number on any of them.
I went online to find a solution and found the TalkTalk forum were lots of other people were having the same problem.
Out of all these posts there was no definitive answer in any of them on where to find your order number or even how to go about getting it. People would ask, sometimes there would get a reply (presumably from a TalkTalk employee?) saying they will continue the discussion in a private thread and then the post would be closed from further messages; so, anyone reading them is none the wiser on how to get their order number.
It seemed the only way to get an order number was to sign up to the TalkTalk forum and leave your very own comment and wait for someone to slide into your DMs.
I done this and eventually managed to get my order number and was able to submit my claim.
That was about 7 months ago and there has been no update since.
I again went online to see if anyone else was experiencing this problem, and again, there was lots.
One person spoke of how he has been waiting 10 months now and there has still been no update. More worryingly, many others told of how after waiting months there claim was simply rejected. One even mentioned having their claim "successfully payed out" at £0.
I left another post on the TalkTalk forum about this and received a few comments and messages from other victims of TalkTalk's scam.
The very next day TalkTalk had closed my forum account.
There are even reviews for TalkTalk on the Topcashback website (which is where you are reading this now.)
Of the 8 pages of
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Member965494471527 | 17 Mar 2023
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It's been 4 months and the cashback has not tracked, even with a claim created 3 months ago, with a few nudges along the way. Nothing..
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Mattchrisgolab | 30 Jan 2022
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