Get up to 4% of your purchase back when you shop with TUI Join TopCashback Free
Get up to 4% of your purchase back
when you shop with TUI

TUI Reviews

Take a look at the TUI reviews left by TopCashback members who have booked holidays with them through us and you’ll find many were delighted with their experience. Among the many positive comments, you’ll find remarks relating to how quickly members received their cashback, while others highlight the service provided by TUI in relation to their holiday.

When it comes to cashback, one happy member said: “Never had any issues with TUI cashback tracking.” They are not alone, however, as plenty of others loved how quickly they got their cashback. Some of the comments you’ll find include “received £32 in under eight weeks. Very happy with TUI”, “top marks to TUI for paying cashback quickly and efficiently” and “no problems and quick, quick payment as usual with TUI”.

The TUI review feedback you’ll find on this page doesn’t just relate to cashback, with the travel company themselves coming in for some high praise. One member stated: “Love the choice and good value. Always use them and will continue to do so.” Other comments you’ll find include “excellent from booking to holiday — so easy” and “very good website, excellent choice, good prices”. Log in to review

TUI Reviews
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TUI paid out, but after 54 weeks
TUI paid out the cashback, but after 54 weeks.
  carobinson3 | 13 Jan 2025 Report Abuse
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Waiting for cashback for ages after 2 Holidays.
Had a holiday in September which my Husband is still waiting for his cashback & another holiday in Nov/Dec which I'm waiting for cashback (although mine is through a work scheme similar to TopCashBack) Pretty ridiculous to be waiting weeks/months after you're back from the holiday as they've quite obviously had your money. Looks like it's a regular occurrence for this company & if that's how they treat people I'm certainly going to think twice before I book another holiday with them.
  Michele7 | 10 Jan 2025 Report Abuse
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Holiday come and gone and still no payment
Booked holiday with Tui back in August for a November trip. Had a lovely holiday which is now a distant memory but still waiting for payment of cashback. Originally given a timeline of 18 weeks then this was changed to 30 weeks in November.
  Alisonwill | 09 Jan 2025 Report Abuse
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Didn't track properly
Didn't track. Raised a claim. Claim rejected and I lost out on over £15 cashback. Not impressed.
  Starbitcrazy | 07 Jan 2025 Report Abuse
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Very poor as TUi doesn't track cashbacks
I've never had issues with other retailers but with TUi, last 2 transactions have not been tracked. I've raised claims but I have a feeling that it will get declined as it happened before. It could be a scam where Topcashback is pushing more transactions for TUi but they are intentionally declining claims or not tracking transactions. I am in IT and knows how sessions works and tracked but TUi doesn't seem to work for me.
  SushGosain | 06 Jan 2025 Report Abuse
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Non payment
Despite purchase being done 100% correctly, cashback still not received 7 months after booking and 3 months after return from holiday. Also, the cashback amount was only 1%, not 2% as advertised. Next time I'll go through a TA and they can claim their commission.
  PC2409 | 02 Jan 2025 Report Abuse
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Disappointed by TopCashback and TUI – Feels Like a Scam
I recently used TopCashback for a significant purchase with TUI, expecting a cashback reward that was clearly tracked by TopCashback. However, after months of waiting and providing all required details, TUI declined to pay out the cashback, claiming they were not the "final referrer." This is unacceptable. As a software developer, I understand how cookies and tracking work. I followed every instruction to the letter: cleared my cookies, avoided ad blockers, and completed the purchase in one session. Despite this, TUI still refused to honour the cashback, hiding behind vague excuses about how tracking works. What’s most disappointing is that I’ve spent over £14,000 with TUI in the past few years. This experience has not only cost them my loyalty as a customer but also made me lose trust in the cashback process altogether. TopCashback support was polite but ultimately powerless, repeatedly reiterating the same excuses about tracking issues and providing “tips” for future purchases. These tips are redundant when the system is clearly flawed, or worse, manipulated to avoid paying out legitimate claims. If TUI and TopCashback cannot ensure transparency and fairness, they shouldn’t advertise cashback offers. This feels like a bait-and-switch tactic, and it’s left me deeply dissatisfied. I’ll be avoiding TUI in future and am reconsidering using cashback platforms entirely. My advice to others: proceed with caution and don’t rely on receiving your cashback.
  ProfMcWhiz | 29 Dec 2024 Report Abuse
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Marella Cruises
Clicked on Topcashback offer and received cash back 3 months after the cruise took place. Had booked 6 months before the cruise so 9 months from booking. Good saving though
  Sheilaa | 23 Dec 2024 Report Abuse
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One of the best
Fast and efficient and even added my cashback when I amended my holiday without asking . Really good, would recommend
  10200169624 | 16 Dec 2024 Report Abuse
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Takes a while
Always takes time to receive cash back as pay 12 weeks roughly prior to holiday then have to wait for many weeks after return but does eventually get there.
  coolchris | 16 Dec 2024 Report Abuse
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Tui
Booked my holiday via top cash back.. ??easy
  Cawz | 11 Dec 2024 Report Abuse
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Quick and easy.
Simply click the link in the top cash back site, make your purchase and the rest is done for you. Tui does seem to take the longest to send cash back but I don't mind waiting for a great saving.
  rileyjoseph | 07 Dec 2024 Report Abuse
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Easy cash back
If your booking your holiday then why not earn a little cash back with TUI, I found it easy to do, would be great if the % were a little more though
  Freeze | 28 Nov 2024 Report Abuse
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Never got anything back
Never got anything, spent £2500 but received nothing?
  kevadt1 | 24 Nov 2024 Report Abuse
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declined without explanation
followed same procedure as always, same browser & device that is just for making sure everything tracks, have proof of cookies & the purchase itself. Purchase before and after this one tracked successfully but this was declined. TopCashback shouldn't offer this if it isn't actually available. Can't rate 0 stars which is what it should score, false advertising
  ghulijk | 18 Nov 2024 Report Abuse
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I have not received my cashback for marella cruise on over 3k spend
I BOOKED A MARELLA CRUISE AND IT WAS OFFERING 2% CASHBACK. OVER 3K SPENT AND NOTHING RECEIVED. THIS IS THE ONLY REASON I BOOKED THROUGH TOPCASHBACK. PLEASE CAN YOU ADVISE WHY NOTHING HAS BEEN APPLIED TO MY ACCOUNT
  adeslaney | 14 Nov 2024 Report Abuse
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Successful payout
Successful payout
  mark_mackey | 13 Nov 2024 Report Abuse
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Deception
This merchant is very deceptive and have never paid out for us. Reason "haven’t been seen as the reason this order was placed" always!!!
  dinapatel | 11 Nov 2024 Report Abuse
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scam
tui and top cashback are a pair of scammers init together, never gets paid, use other cashback site in future
  kbs | 08 Nov 2024 Report Abuse
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Third purchase declined
Spending many thousands of pounds with TUI, using TCB as a referral have all been declined with the same nonsense excuse. Beware!.
  R6EVY | 07 Nov 2024 Report Abuse
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Waste of time
I am very careful to click through from TopCashback to Tui when I book a holiday. These are the most expensive things I buy through topcashback. For whatever reason they are refusing to honour the payment. Complete rubbish and waste of time.
  markwhittam | 07 Nov 2024 Report Abuse
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OK half recieved untill I questioned it !
Takes a while but came through eventually.
  ppcarroll | 07 Nov 2024 Report Abuse
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Used To Be Good But Not Now.
The last three times I have booked Tui through Topcashback nothing has tracked even though I have followed the instructions that they give to clear cache, make sure cookies enabled etc.The last time that I put in a claim Tui said that they had no record of any booking.Very poor nowadays.
  Ukinternation | 02 Nov 2024 Report Abuse
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Cashback declined
Tui say I didn't book a holiday with them apparently. If only there was a way to send them photos of the holiday they took me on.
  re5al | 02 Nov 2024 Report Abuse
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Amazing Company
Lovely doing business with this company
  Lynnepin7 | 02 Nov 2024 Report Abuse
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