Get up to 10% of your purchase back when you shop with TUI Join TopCashback Free
Get up to 10% of your purchase back
when you shop with TUI

TUI Reviews

Take a look at the TUI reviews left by TopCashback members who have booked holidays with them through us and you’ll find many were delighted with their experience. Among the many positive comments, you’ll find remarks relating to how quickly members received their cashback, while others highlight the service provided by TUI in relation to their holiday.

When it comes to cashback, one happy member said: “Never had any issues with TUI cashback tracking.” They are not alone, however, as plenty of others loved how quickly they got their cashback. Some of the comments you’ll find include “received £32 in under eight weeks. Very happy with TUI”, “top marks to TUI for paying cashback quickly and efficiently” and “no problems and quick, quick payment as usual with TUI”.

The TUI review feedback you’ll find on this page doesn’t just relate to cashback, with the travel company themselves coming in for some high praise. One member stated: “Love the choice and good value. Always use them and will continue to do so.” Other comments you’ll find include “excellent from booking to holiday — so easy” and “very good website, excellent choice, good prices”. Log in to review

TUI Reviews
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Never got anything back
Never got anything, spent £2500 but received nothing?
  kevadt1 | 24 Nov 2024 Report Abuse
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declined without explanation
followed same procedure as always, same browser & device that is just for making sure everything tracks, have proof of cookies & the purchase itself. Purchase before and after this one tracked successfully but this was declined. TopCashback shouldn't offer this if it isn't actually available. Can't rate 0 stars which is what it should score, false advertising
  ghulijk | 18 Nov 2024 Report Abuse
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I have not received my cashback for marella cruise on over 3k spend
I BOOKED A MARELLA CRUISE AND IT WAS OFFERING 2% CASHBACK. OVER 3K SPENT AND NOTHING RECEIVED. THIS IS THE ONLY REASON I BOOKED THROUGH TOPCASHBACK. PLEASE CAN YOU ADVISE WHY NOTHING HAS BEEN APPLIED TO MY ACCOUNT
  adeslaney | 14 Nov 2024 Report Abuse
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Successful payout
Successful payout
  mark_mackey | 13 Nov 2024 Report Abuse
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Deception
This merchant is very deceptive and have never paid out for us. Reason "haven’t been seen as the reason this order was placed" always!!!
  dinapatel | 11 Nov 2024 Report Abuse
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scam
tui and top cashback are a pair of scammers init together, never gets paid, use other cashback site in future
  kbs | 08 Nov 2024 Report Abuse
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Third purchase declined
Spending many thousands of pounds with TUI, using TCB as a referral have all been declined with the same nonsense excuse. Beware!.
  R6EVY | 07 Nov 2024 Report Abuse
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Waste of time
I am very careful to click through from TopCashback to Tui when I book a holiday. These are the most expensive things I buy through topcashback. For whatever reason they are refusing to honour the payment. Complete rubbish and waste of time.
  markwhittam | 07 Nov 2024 Report Abuse
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OK half recieved untill I questioned it !
Takes a while but came through eventually.
  ppcarroll | 07 Nov 2024 Report Abuse
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Used To Be Good But Not Now.
The last three times I have booked Tui through Topcashback nothing has tracked even though I have followed the instructions that they give to clear cache, make sure cookies enabled etc.The last time that I put in a claim Tui said that they had no record of any booking.Very poor nowadays.
  Ukinternation | 02 Nov 2024 Report Abuse
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Cashback declined
Tui say I didn't book a holiday with them apparently. If only there was a way to send them photos of the holiday they took me on.
  re5al | 02 Nov 2024 Report Abuse
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Amazing Company
Lovely doing business with this company
  Lynnepin7 | 02 Nov 2024 Report Abuse
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Holidays
Quick discount on my holidays
  tinas_cash | 22 Oct 2024 Report Abuse
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Tui had a 4% cash back on certain holidays which I booked but only paid 1%
I raised the matter as a missing cash back claim and after some months I am please that the TopCashBack team have followed it up and secured the correct amount of cashback. Thanks TopCashBack team.
  KeithATindall | 21 Oct 2024 Report Abuse
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Very very slow
Been waiting 9 months for cashback to become payable but still only at the confirmed stage. Doesn't move to confirmed until after your holiday date either causing more delays.
  Pete_Lumsden | 18 Oct 2024 Report Abuse
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Sometimes they pay out
Used TCB for all my Tui holidays. It is a casino as to whether they track and payout. Last holiday I put in a claim and after a year they declined it. Very poor TUi!!!
  cashbacktoall | 16 Oct 2024 Report Abuse
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Love it !! Definitely will do it again
Use to book my holiday and then get cashback, ready to use for my CHris
  Bowbugas | 15 Oct 2024 Report Abuse
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Declined
Used TCB for years and cashback declined due to reports they have received from TUI that apparently it didn't track
  ClaireC1988 | 09 Oct 2024 Report Abuse
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Happy customer
Cashback tracked successfully and paid 8 weeks after holiday taken. If I'm booking a holiday with TUI I will always use Topcashback.
  Shereeb64 | 03 Oct 2024 Report Abuse
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Disappointed
Cash back was declined as informed that we haven’t been seen as the reason this order was placed, I even have the screenshot of the order placed through TopCashback
  Victoriafeaver | 30 Sep 2024 Report Abuse
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Well worth it
Nice to save on a holiday.
  Reed in Partnership | 29 Sep 2024 Report Abuse
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Well worth it
Nice to save on a holiday.
  Reed in Partnership | 28 Sep 2024 Report Abuse
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Received on time
Received cashback even though abysmal on time without raising customer service ticket
  indranil2u | 26 Sep 2024 Report Abuse
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Very Slow
I am still waiting for cashback after making a purchase in January. It said payable in 12 weeks, but i'm still waiting. Even the whole holiday has been paid in full now.
  amandab3877 | 16 Sep 2024 Report Abuse
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TUI Paid Out
TUI successfully paid out this time on a purchase I made in January. Thanks Topcashback and TUI.
  carobinson3 | 15 Sep 2024 Report Abuse
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