Get up to £105.00 of your purchase back when you shop with Virgin Media Fibre Broadband Join TopCashback Free
Get up to £105.00 of your purchase back
when you shop with Virgin Media Fibre Broadband

Virgin Media Fibre Broadband Reviews

Reviews and experiences from TopCashback members who have shopped with Virgin Media Fibre Broadband. Log in to review
Virgin Media Fibre Broadband Reviews
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Great first time experience with using this service will defiantly be using this site more often, Will recommend it to anyone
  | 01 Aug 2012 Report Abuse
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Excellent, Got my £62 today! Cowabunga!!
  timo1 | 27 Jul 2012 Report Abuse
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No problem ordered 15th may cashback tracked past at £143 and became payable on 24th july
  | 26 Jul 2012 Report Abuse
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Excellent cashback ditched sky and took Virginmedia package on 16/06 and £143 was paid into my account over the weekend very fast transaction and totally happy customer
  TonyLFC | 26 Jul 2012 Report Abuse
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Took 8 months to track payment and only saving grace was the amount of cashback (£61). I have had no difficulties with other suppliers but I would not use Virgin media through Topcashback again even though Topcashback staff were great in chasing the claim. Looking at the other positive comments it may be that my example is exceptionally bad!
  holymansteve | 22 Jul 2012 Report Abuse
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Ordered product on 15th May, installed 1st Jun + c£144 cashback still not tracked (13th July). Great product but don't buy if cashback is a big factor in your decision.
  stunich | 13 Jul 2012 Report Abuse
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Nice Service i hope it is fast but rang em up and they gave me free phone line 17 a month then 22.50. £143.92 tracked to my account the working day
  | 10 Jul 2012 Report Abuse
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Do not believe a single word vm say, none of their promises ever materialize, they are only out to con as many people as possible, they are leaches in every way
  beknkc | 21 Jun 2012 Report Abuse
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Terrible. Do not bank on getting any cahsback. Bought a TV/Broadband package that was installed in November 2011 - cashback showed up but was then reset to zero with no explanation. Very irritating. Within 10 weeks of me taking out the contract they increased the monthly price which is unacceptable in my view. And to top it off broadband "speeds" are atrocious. I definitely will not be renewing with Virgin Media this Autumn
  | 12 Jun 2012 Report Abuse
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Quick tracking, took about a week more than expected payment date, but £142 paid and in my account. Brilliant
  TommyTbone | 06 Jun 2012 Report Abuse
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Wow, it's been almost 6 months since I first ordered Tivo. I knew it would take approximately 90 days for the cashback but an additional 2 1/2 months I think is far too long. Topcashback have been fantastic, as always, in chasing this for me and reporting back when they can. Virgin need to speed up this process though if they want to continue to attract new customers in this way. Thank you Topcashback for all your help.
  Lee14 | 30 May 2012 Report Abuse
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Placed an order on Saturday. On Monday Virgin says their system has lost some information and can not proceed on line but would re-take order over the phone. This would not be tracked on line. They did not have information of the cash back scheme. Virgin say this may have been due to heavy demand at the weekend.
  | 22 May 2012 Report Abuse
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Its been 3 months since I bought the package through TCB. No sight of cash back yet. TCB had submitted the claim a month ago. No progress yet. No customer service to process services faults. Only people employed by Virgin Media are in sales.
  deepank | 20 May 2012 Report Abuse
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Did not track - do not hold your breath. Submitting manual claims is not often successful for these jokers.
  ReflexReaction | 18 May 2012 Report Abuse
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Virgin Media are a scam, after canceled and payed for the following 30 days to get rid of them, even though they owed me from previous promises of the first 1/2 months free, which never got, then told they are added at the end of contract, but never are, they take what they like by direct debits, then when you canel the direct debits, they send bills every few days adding numerous £10 late payment charges & £5 admin charges for not paying what you do not owe, they send you threatening letters telling you if you do not pay what they say, you will never get credit, and dept collectors are coming to your door, tell you you have none existent contracts, which they say do not need to be signed or seen by you, (then 10 min later told by another that they have the return cancel form and is no contract) when you ask for a copy of recorded call, they tell you its 50/50 if they have it, but when i canceled last i had got them to ring me back on my mobile and said all outgoing calls recorded, i advice to record all call yourself as they cannot be trusted, they are still sending me bills which increase each time for non existent services, but they owe me approx £130, cannot wait until they take me to court, their broadband speeds send you to sleep, they sell your phone number to other scam companys, which i proved by not telling anyone when first having my landline phone for about 10 days, but after 5 days the scam company calls began, this company is totally corrupt, i now have a pay as you go dongle, which is about 4 x faster than virgin media, deleted all virgin media rubbish from my laptop which tool more space than everything else put together, just want them to get their rubbish cables out of my garden,
  beknkc | 17 May 2012 Report Abuse
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Ordered and VM tracked in about 48hrs at £142.50 and got an email saying my £50 amazon voucher will be emailed to me on 1st june....Also got 3 months free as advertised but VM sent an email with the wrong install date by accident so i called them after they didnt turn up and they gave me a £50 credit to my bill for the hassle and re arranged install for next week so i have done very well out of this deal...lol.
  | 05 Apr 2012 Report Abuse
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Not a good cashback experience to date. Took out a 12 month agreement on 31/10/2011 as the cashback made it good value. Did not track so submitted claim 10/01/2012. Nudged twice since but still no response from Virgin
  RikJackman | 22 Mar 2012 Report Abuse
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I would suggest reading the negative reviews (1 star or less). Most reviews are regarding purchase oand cash-back of course, father than service and teermination. Whilst Virgin Media do a lot of promotion to new customers, I have found as a long-standing exisiting customer that VM raises it's charges quiet often, so that offers through the door can soon be far less than you may be paying. One can of course play the game of phoning up to threaten leaving - twice a year if one can be bothered to waste such time. Having written to VM head office to cancel my subscripton, and finally having cancelled by phone as well, VM now calls me every day with nuisance calls. Having been told when I'm paid up to and when my service will end, I have just received a bill for £80 - I view this kind of thing as fraudulent - however the regulator is unlikely to act (long experience). VM seems unable to agree a termination date and abide by it. Extracting myself from VM is still proving to be a nightmare, with no protection from regulators. Please be aware of this.
  spiny33rest | 10 Mar 2012 Report Abuse
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Cash back was tracked initially and has now been declined by the merchant, even though I took out a contract on one of the top packages. Have submitted a claim but not expecting to get anything. Seems to be a regular occurrence on these cash back sites. Used to use another cashback site until suddenly every cash back started getting declined, so switched to this site. Hopefully the same doesn't happen with this site
  mark_ihl | 02 Mar 2012 Report Abuse
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im still waiting on cashback that was ment to be payable in january.
  | 20 Feb 2012 Report Abuse
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ordered 31st october, installed 1 december, NO cashback tracked as of yet (mid feb) despite a complaint and a nudge...nothing..not on really as we would have gone with sky had the time, feel there is a massive don't care attitude especially as it has been 2.5 mths since the complaint. It is a lot of money to miss out out and when this is the whole point of the topcashback game its a bit annoying when it does not arrive.
  hellielouley | 17 Feb 2012 Report Abuse
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Not overly impressed with this, I did this back in early november, virgin havent even tracked this yet - not topcashback's fault they've been great
  10214551607 | 14 Feb 2012 Report Abuse
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If I had not of used the TopCashBack offer, I would not have considered the package. The cash back makes it an affordable price
  happyshopper81 | 13 Feb 2012 Report Abuse
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Hasnt tracked or anything - 08 Nov 2011 was submitted, a little dissapointed if im honest, the cashback team have been good with providing info, but its all in vigins hands apparently -
  10214551607 | 13 Feb 2012 Report Abuse
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Lets just say Virgin Media's incentive to get me hooked, and how disappointed am I now?? Broadband is dire, package compared to SKY is not existant, and I am still waiting for the cash back, which was promised 30th Jan 2012, its now the 12th Feb 2012 and still no cash back. If you are thinking of leaving SKY-don't bother. Virgin Media remind me of an Alfa Romeo, great at the start, then depreciate at a rapid rate. 1 star vote is only because there isnt an option for Zero!
  jiipjaap | 12 Feb 2012 Report Abuse
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