Get up to £50.00 of your purchase back when you shop with Vodafone Mobile Join TopCashback Free
Get up to £50.00 of your purchase back
when you shop with Vodafone Mobile

Vodafone Mobile Reviews

Many TopCashback members have left positive feedback for Vodafone having purchased from them through us. One customer says they would highly recommend them for great cashback deals, while another describes the network as being great, saying the “customer service has been faultless for me”. Our members also describe how they have had no issues with Vodafone, are very happy with them or had no trouble transferring their number from O2, while one calls them a “great phone company”.

Customers also appear to be pleased with both the amount of cashback they have earned and how quickly it has been paid, with comments including “would recommend as the cashback deal I got was effectively worth two months of line rental” and “this has been the fastest cashback I’ve ever received. From the date of order to withdrawing the funds, it took less than three weeks”. Another review points out that the author’s £101 cashback reached payable status before they had paid their first monthly bill.

Although being rated as one star on Trustpilot, there are four and five-star reviews which commend them on everything from their customer service to their coverage and signal. Positive feedback highlights the fact Vodafone resolved issues one customer had, while another reviewer states they have two lines with them and have never had any problems.

Other reviews talk about the fact that their 4G and 3G has been strong and fast, no matter where the customer has been, while one reviewer says they have “been with Vodafone for over 20 years and always found their service to be great”.

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Vodafone Mobile Reviews
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Cashback did not initially track. After putiing in a missing claim, and a month later got paid £100! Very pleased with the outcome
  shahinak | 25 Mar 2013 Report Abuse
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I opted for the £60 12 month SIM only cash back. It was tracked almost instantly, confirmed within a week and has just became payable - all in 4 weeks! The transfer from my previous network was super smooth, and I am quite happy with the service so far from Vodafone. Would certainly recommend this cash back
  manulike | 24 Mar 2013 Report Abuse
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Be wary guys - there's a fair chance you won't get any cashback! I'll leave conclusions to you. I applied via TCB in late November. Order tracked at the right amount. So far, so good. Vodafone asked for copies of ID docs over the e-mail, then approved my application. The next day they sent me an e-mail saying the'd cancelled my order and they'd call me. No call within next 4 hours, so I wrote to them after calling the Customer Service who were not able to even find my order, nor could it online. They called me as a result of my e-mail, not as follow-up to theirs, and sorted things out. As you might have guessed already, transaction became payable at £0 and they rejected my claim - 'Order returned or cancelled.' Hello - returned OR cancelled?! You must be kidding! I've asked TCB to chase the cashback again before I turn to the OFT and eventually to Otelo. No way am I going to be mocked like this and let the retailer get away! One could easily start thinking their order had been deleted (not just cancelled, as there is no sign of mine whatsoever) on purpose.
  Doondie | 15 Mar 2013 Report Abuse
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Cashback didn't track so TopCashback are chasing . . .
  WhatCashback | 06 Mar 2013 Report Abuse
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Excellent service. I received £101 cashback on a sim only deal. It tracked within 4 weeks, plus the service from Vodaphone has been excellent. Very happy!
  Mex2121 | 06 Mar 2013 Report Abuse
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*** VERY QUICK TRACKING AND PAID ON TIME ** FANTASTIC**
  ronney | 22 Feb 2013 Report Abuse
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Failed to track purchase. Have had to make a manual request, hope it gets sorted. Friend has had the same problem.
  sce7dmas | 20 Feb 2013 Report Abuse
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DO NOT USE VODAFONE. This is my second year on when I have to fight to get my cashback to track. Last year I fought for 12!! month and thought this was a matter of exception. This year - again: ordered Feb 2012- , Feb 2013-still waiting for Vodafone to confirm and track my cash back. It was clearly tracked on the system, I quoted my order no and customer no 3 times, gave all the details I was asked for and still no money. Over the past 3 years I also bought contracts on o2- never a problem. Money tracked in days and paid out promptly. I can provide evidence to every single word above. DO NOT USE VODAFONE if you do not want to risk over £100 pounds. In my case- £120
  soton3 | 18 Feb 2013 Report Abuse
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Tracked the next day, cashback payable in 1 month after taking out 12month sim only deal. Very good!
  killhamster | 08 Feb 2013 Report Abuse
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I could not recommend ordering through Vodafone’s web site. They are claiming to have lost my web order, considering this has bank and card details in this is not a good situation. Add to this that there help forum advisers think I should chase this through TCB's site the incompetence is staggering. I appear not to be the only one that has had orders lost if you check out their forum.
  Dodger21 | 06 Feb 2013 Report Abuse
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£10.50 pm SIM only for my wife did not track - claim lodged.
  mailmorgans | 04 Feb 2013 Report Abuse
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Terrible service, signed up for cashback in July 2011, Vodafone has only paid part of the cashback and am still trying to get this resolved.....
  | 01 Feb 2013 Report Abuse
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Is it possible to verify whether the discount code MSIM3HP can be used in conjunction with cashback?
  | 21 Jan 2013 Report Abuse
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Tracked quickly and became payable in 5-6 weeks. Great service from Vodafone and TCB
  amar7704 | 11 Jan 2013 Report Abuse
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Bought a sim only 12 month contract with Vodafone expecting £120 cashback. Despite all of Topcashback's and my attempts to get Vodafone to honour their part of the deal they paid NO cashback. For such an enormous retailer they appear to show little respect for the customer... I will not deal with them again.
  davetunley | 08 Jan 2013 Report Abuse
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I purchased a 24-month Samsung S3 contract in mid-Nov through top cashback with a promised cashback of £151.50, the purchase was NOT tracked & so far nothing has been received from Vodafone. am pretty gutted, have lodged a claim through topcashback but it will take months, so overall a very frustrating experience, although I am still hopeful I will receive it in the end??
  Matthewjli | 04 Jan 2013 Report Abuse
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I bought the iPhone 4 with 24 month contract deal with £131.30 cash back from Vodafone back in 2010. It was the highest cashback on the street, except... they never did actually pay my cashback despite me following exactly their instructions (which was to simply follow the cashback link to vodafone website and complete the transaction online). Deal was successfully tracked but one day I noticed it just disappeared. No one told me why, and I have been chasing them for over 1.5 years now via missing cashback and have finally received a feedback from Vodafone (yes they have ignored me during this whole time) that my missing cashback claim was declined, with no reason given. I think this is prime example of for the sake of winning business, vodafone just made cashback promises to potential customers, then subsequently not fulfilling their end of the deal (giving the promised cashback). Probably my fault for trusting them because they are in fact legally allowed to just get away with not paying any cashback in the end without justification. I urge all be careful as there is a chance you would experience the same disappointment from this merchant.
  natma | 19 Dec 2012 Report Abuse
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Needed a new phone, so went for BB 9320. My current PYG plan was £13 a month, £17 with Vodafone on 24 month contract. So £96 more over the period. However £70 cash back and £35 for trading in my old BB 8520, meant I have a new phone and its costing me £9 less. It tracked within an hour and was confirmed after my 1st direct debit was taken out.
  | 18 Dec 2012 Report Abuse
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took a 12 month sim only deal out on feb 11th 2012 been at £0 since then despite filing a claim and sending umpteen nudges.. now gave in and am not expecting any cashback 10 month down the line
  | 18 Dec 2012 Report Abuse
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Very bad service, very bad website, no cashback tracked since purchase was made 2 weeks ago.
  amcm | 17 Dec 2012 Report Abuse
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No cashback after 10 months! Have claimed but no joy, would not use again at all. bought another phone from Orange and it tracked within one day.
  rachelhill | 06 Dec 2012 Report Abuse
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Exclusive cashback offer of £60.60p , or should that read illusive cashback offer ?, as did not track , was on £10.50p p.c.m sim only , will put in claim .
  sunshine_bouy | 20 Nov 2012 Report Abuse
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Took out a Sim only contract in December 2011 but have NOT been paid any casback. Their customer relations and signal strength are also terrible. I am more than happy with 3 and will. ever use Vodafone again.
  spionkop | 19 Nov 2012 Report Abuse
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Cashback not tracked or paid and claims not resolved 9 months after purchase - really disappointed in my experience of this company. Top cash back staff has chased but has got nowhere either. :(
  rachelhill | 15 Nov 2012 Report Abuse
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BEWARE. said I didnt hold an account even though I have been with them over 5 months what a JOKE. Vodafone even give me a letter that I sent to TCB and still no cashback NOT GOOD ENOUGH BEWARE!!!!!!!!!!!!!!!!!!!!!!!
  | 01 Nov 2012 Report Abuse
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