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EE Home Broadband - New Customers Reviews

Reviews and experiences from TopCashback members who have shopped with EE Home Broadband - New Customers. Log in to review

EE Home Broadband - New Customers Reviews
	Got the broadband deal but not cash back for some unknown reason!
	orm78orm \| 06 Jul 2014 Report Abuse
	Great cashback offered but had to go through TCB on Twitter to eventually get it paid.
	Wires13 \| 21 Jun 2014 Report Abuse
	Joined early December. Never tracked. Submitted claim two months ago, still nothing. It hasn't even tracked let alone reached payable. Avoid!
	\| 08 Jun 2014 Report Abuse
	PLEASE READ!! We recently swapped over to EE for home broadband and all went well, also the service has been really good. Smooth switch over etc and broadband is fine. This is the point you might like to know though! When we switched we took the option to pay the line rental upfront at a cost of £132.00 which effectively makes your total cost cheaper over 12 months. However, it did not go through their system this way and we ended up paying monthly direct debits at FULL COST instead. Rang EE and got it all sorted, they were really helpful in every way and appologised for the error straight away. The reason i have added this comment is not to deter you from taking out broadband with EE, rather to let you know what happened and to give you a "heads up" so that it doesn't happen in your case. If you choose to pay your line rental upfront, keep an eye on your bank for similar direct debit transactions is all i'm saying! All in all and with that problem sorted, EE seem to be a good provider with good customer service so it's all tip top!! Cashback tracked really quick, payed out in around 2 months!
	bodsdad \| 06 Jun 2014 Report Abuse
	IVE PAID 2 PAYMENTS NOW WHEN WILL I GET MY 105 CASHBACK BEEN WAITING ABOUT 2 MONTH???
	\| 22 May 2014 Report Abuse
	I ordered broadband and calls back in January through this Website and I am still waiting for the cashback! Having followed the instructions my cash back didn’t track so I sent in a claim in January. This was sent to EE in April. Now over a month since the claim was sent to EE and five since I submitted the claim to topcash back I am still waiting. Having had the broadband and calls since January. I have contacted EE as well to try and resolve this. Who claim that they share no ‘affiliation’ with topcash back. Though in my claim it says that they are ‘waiting for the merchant’. No one seems to be able to provide answers and its very frustrating and disappointing. Would not recommend.
	\| 17 May 2014 Report Abuse
	Switched seamlessly to ee 6weeks ago very pleased with phone and broadband and delighted cash back payable today.
	tlc1 \| 13 May 2014 Report Abuse
	Beware i'm been with ee for almost a year,i'm still waiting £120.00 Cashback.Topcashback keeps saying they are trying to track the money from ee. Also it show on the topcashback site that cashback is not guaranteed,for me that is misleading because if a knew that I will not have ee broadband in the first place.I don't want to put people off maybe it just me that had this problem claiming the cashback.
	\| 11 May 2014 Report Abuse
	I ordered EE phone and broadband through the top cash back website at the beginning of January. I am yet to see the cash back promised. I couldn't see that I had tracked my account so I raised a claim that was immediately 'put on ice' for three months as is procedure. The claim was submitted through to the merchant on the 12th April and I have yet to hear anything. Its been four months since I purchased the broadband and phone. Really disappointing service.
	\| 06 May 2014 Report Abuse
	Well, cashback of £100 finally arrived today. Ordered EE 'phone and broadband on 26th Dec. 2013, cashback amount was stated as being £101, and did not see cashback as paid by early March,so put in a claim for it. EE service has been very good, few initial problems, which they were good at sorting quickly, and since then, low bills. as all phone calls(land, international and mobile)are inc. except premium rate calls, which we do not make. Also broadband reception is very good, so many thanks to EE, far better, and cheaper than our previous provider BT.
	nelson05 \| 15 Apr 2014 Report Abuse
	Excellent!! Cashback tracked within hours. Date of Transaction, 27 Feb, switchover happened on 20 March, Cashback payable 4 April! Can't fault that. Saving loads as was with Sky previously, now have 38mbps fibre rather than 1.8mbps on a good day. Paid Line rental up front so saving over £50 a year on that alone. Would definitely recommend - have bought Humax Freesat box plus have Amazon Prime streaming. Very, very happy and paying about 1/3 what I was per month, plus added bonus of 1000mins to mobiles included! Definitely recommend!!
	Cashback59 \| 04 Apr 2014 Report Abuse
	Hi, I ordered EE broadband in the month of September. I did not receive the cash back without any reason. My broadband is up and running. I have not received the offers that were mentioned in the website. I called customer care but no one can help. They are pretending to be unaware of topcashback website. I had the worst experience with EE.
	nandanakandula \| 01 Apr 2014 Report Abuse
	Applied in October 2013. Didn't track and 6 months down the line still no progress after making a claim. Avoid.
	jigneshgosrani \| 28 Mar 2014 Report Abuse
	I have been very pleased to find that I have had my cash back within two months of taking out the contract. The change over and set up carried out by EE was quick and without any issues. I was quite sceptical initially about getting the cash back and have avoided telling any one about it until I was sure that it was genuine. By paying upfront line rental, getting the cash back and with an additional half price offer for existing customers, I will be saving over £300 across the 12 month contract. It took a bit of time to look at all the options to decide on the best deal but it was worth the effort. I am very pleased with the service EE are providing and their customer service team have been significantly better than my previous provider.
	\| 21 Mar 2014 Report Abuse
	Advertised as £130, so applied, tracked only £52.5, very upset!!
	lhd \| 21 Mar 2014 Report Abuse
	Joined EE on 01 October 2014, cashback tracked and it was estimated to be payable in 13 weeks. It's now been 20 weeks and it is not yet payable.
	gailjwalker \| 18 Feb 2014 Report Abuse
	Ordered broadband via Topcashback in September 2013. It is now February 2014 and still not received cashback. The router arrived quickly and the broadband service is standard but extremely disappointed that I have not received my cashback which was one of the reasons for changing supplier. I should have read reviews first.
	majanorton \| 11 Feb 2014 Report Abuse
	Took out a 12 month contract under the impression there was ~£100 cashback involved, that was 6 months ago. Heard nothing from EE and nothing happening with submitting a TCB claim. AVOID EE AT ALL COSTS.
	Riflcake \| 15 Jan 2014 Report Abuse
	Superb. Ordered online end November and the broadband was set up in 3 weeks. Initially, the broadband's link was broken but then after the first week it went okay. Cashback became payable in less than 2 months. Amazing! Happy with both the product and the cashback.
	Priyankaj \| 14 Jan 2014 Report Abuse
	No cashback received; could not submit a cashback claim for the merchant until after 100 days due to the merchant not coming up in the list of merchants on my account. The broadband is fine, however EE customer service on the phone was not very helpful when we did have an issue with the router.
	jcandlish \| 10 Jan 2014 Report Abuse
	didnt track, was on ice for three month. now im still waiting for EE to respond to claim. pretty long time waiting for things. if i had of known there would of been this much messing with paying out i would of went with a different provider
	awoodside \| 07 Jan 2014 Report Abuse
	Now 145 days since order was placed (16th August 2013). Cashback should've tracked after 90 days. EE tell me they can do nothing, any issues should be resolved by TCB, yet it appears that TCB can do nothing either. EE Marketing dept also say that as far as they are concerned they've paid the commission to the affiliate in respect of my account. Off to Sky if there's no resolution by 16th January. When switching to Sky I shall be using Quidco, as I have been doing since this cashback failed to track. Avoid.
	\| 07 Jan 2014 Report Abuse
	Bought product in July 13. Submitted a missing cashback claim and that stated £100 (£5 went missing). Then claim was put on ice. I waited patiently and on 2nd Oct received an email saying the missing claim has been submitted and to wait 2-3 months. I've now waited 3 months and no sign of the missing cashback. It was only the cashback the pursuaded me to buy it in the first place. I shall be writing to EE and will not make that mistake again.
	\| 05 Jan 2014 Report Abuse
	Signed up late August, still no sign of cashback tracking, let alone being payable. EE themselves have been very shoddy regarding billing, including charging me twice and disconnecting me for not paying line rental (I had paid line rental in advance for the year!). I still await the cashback but not with much hope. TCB do all they can but I won't be using EE again.
	kg1794 \| 02 Jan 2014 Report Abuse
	Update - claim finally paid. Took around 5 months to sort out but at least the claim process worked. I don't like the timescales for chasing an untracked transaction as it is a lot of money to worry about losing.
	Ridgehead \| 23 Dec 2013 Report Abuse

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