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when you shop with O2

O2 Reviews

It’s fair to say feedback left by TopCashback members who have shopped with O2 through us is mixed. However, having said that, you will be able to read many positive O2 reviews below. There are plenty of people who have clearly been pleased with how quickly they received their cashback, with one saying: “Cashback payable to my account was bang on time — brilliant service.”

Others clearly share those sentiments, with similar comments including “tracked and paid within a month”, “really easy transaction and decent cashback rate” and “tracked quickly and paid out fast”. Our members have also praised O2 for the service they provide, with comments including “super quick and efficient service” and “brilliant — very helpful customer service”. The O2 review feedback on Trustpilot is also mixed, but there are some fantastic reviews.

One stated: “Absolutely brilliant company. The My O2 app is so easy to check your upcoming bill and offers.” Another happy customer said: “I think O2 is brilliant. I have been on O2 for quite a few years now and I have never had any problems, either with the network or the billing.” Their customer service team comes in for praise too, with comments including “always had a great experience with O2, always helpful on chat and happy to assist”. Log in to review

O2 Reviews
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Did not track and manual claim did not get paid either with the only comment given that the cashback was awarded to another party.
  stowaj | 04 Apr 2013 Report Abuse
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I have signed up for a 12 month SIM only at £21. Initially I started tracking at £0 pending. Now says £25 pending. Cashback at the time was £101. Hopefully the full amount will be paid. Anyone else have similar experience?
  | 30 Mar 2013 Report Abuse
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no cash back provided for my 12 month sim only contract
  | 28 Mar 2013 Report Abuse
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For me, does not work. The web purchase fails therefore I cannot proceed. Discussed with O2 and, because I am a loyal customer with several O2 accounts, I cannot have cashback. Loyalty means nothing!
  | 23 Mar 2013 Report Abuse
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I found O2 is Very Quick for delivering cashback.
  | 16 Feb 2013 Report Abuse
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Excellent service. £50.50 cash back tracked and received very quickly for a phone purchase of £104.00. Absolutely no problems
  evamitchell | 07 Feb 2013 Report Abuse
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Cashback was not tracked and I had to lodge a claim. Finally received the cashback after 3 months. Would not be happy if I had purchased a contract with them.
  Hardy132k | 27 Dec 2012 Report Abuse
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After 7 months,and endless contacts with TCB, I have FINALLY managed to get sim only 12-month contract cashback. 1st time with o2 after over 20 years with other providers...The 12-month contract hasn't expired yet and they have already put up the monthly fee. In addition, no reception twice (i must be the unlucky 10% who experienced the same problem twice over the last 7 months)...
  mumu2222 | 16 Dec 2012 Report Abuse
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Bad company all round, was suppose to get a £20 christmas voucher with new phone, no voucher ring and ring and ring getting me no where , a joke , cashback never honoured either, beware a true nighmare of a company, having to take further action !!!!!!!!!!
  trayssss | 07 Dec 2012 Report Abuse
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topcashback is offering £25 so I ordered a mobile broadband package from O2 it took all my details payments etc got to the part where it says place my order then error phone O2 on a premium phone number.o2 is even showing in pending on my credit card statement.
  allan1954 | 03 Dec 2012 Report Abuse
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I'm pretty disappointed. Despite 6 attempts to purchase a package with O2 as soon as I get to the payment section (even using different cards) I get a message saying 02 can't process this application due to 'online policies'. What's that about? Pretty annoying.
  Rachelisabelt | 20 Nov 2012 Report Abuse
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Purchased phone back in June - tracked at the wrong amount (85 instead of 140!).. Have been waiting ever since for the correct amount to be tracked and be paid... crossing my fingers every day for it to come through.. Topcashback have been good in their service, just a pity about the affiliate network. Will resubmit a review when / if I get paid!
  | 19 Nov 2012 Report Abuse
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Glad to say has now been confirmed. many thanks TCB
  Happychap | 19 Oct 2012 Report Abuse
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Cash back not tracked, manual claim submitted 4 months and TopCahback doing nothing to chase it up. Won't bother next time
  | 11 Oct 2012 Report Abuse
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Didnt track, almost 3 months now, and after numerous nudges to tcb still nothing. NOT A HAPPY BUNNY.... AVOID
  Happychap | 09 Oct 2012 Report Abuse
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Bought new phone on 2nd June and still waiting. I only went direct to O2 because of the Cashback - I could've got it cheaper via Tesco.
  Jonoddy | 14 Sep 2012 Report Abuse
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Tracked pretty quickly....Hopefully payout continues in the same manner.
  | 02 Jul 2012 Report Abuse
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took a long while to track,has now become confirmed and awaiting payout.
  KEAM2710 | 22 Jun 2012 Report Abuse
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Huge delay in cashback - 3 months for it to be processed.
  Marlowe | 18 Jun 2012 Report Abuse
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Prompt delivery, good rate of cashback, tracked quickly, no problems
  Mover | 09 Jun 2012 Report Abuse
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Very quick cashback as this was a deal of the day and tracking seems to be a lot quicker. Received products very quickly.
  v400pam | 05 Jun 2012 Report Abuse
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2 Sim only contracts in 2 weeks. Neither of them of tracked, for what should of been £50.50 each
  reidy | 16 May 2012 Report Abuse
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2 Years on No cashback (£35) for mobile dongle, despite Topcashback's best efforts.
  Redsquirrel | 15 May 2012 Report Abuse
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Transaction happened on March 13th, have lodged a claim and nudged 3 times still no response for such a big cashback amount not good enough :(
  clareleighton | 13 May 2012 Report Abuse
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failed to track on 2 separate orders, totally worthless cashback site
  | 12 May 2012 Report Abuse
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