Get up to £140.00 of your purchase back when you shop with Sky Broadband & TV Join TopCashback Free
Get up to £140.00 of your purchase back
when you shop with Sky Broadband & TV

Sky Broadband & TV Reviews

“Unbelievable — amazing service and products bought, and the fastest cashback ever” is how one TopCashback member described their experience after choosing to write a Sky Broadband review. They are far from being alone in singing the retailer’s praises as you will find plenty of other positive remarks in the Sky Broadband reviews below.

Most of the praise is reserved for how quickly members received their cashback, with some of the feedback including “tracked fine and paid out earlier than expected”, “fast tracking and, unbelievably, paid within weeks of service going live”, “tracked quickly and was also paid much faster than suggested” and “I have never had a problem receiving any cashback from Sky — very prompt”. While there is some negative feedback regarding cashback, you will also find comments praising Sky for their products and customer service. Take a look below and you will see remarks such as “first class product and service” and “best broadband supplier”.

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Sky Broadband & TV Reviews
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Very Bad experience in regards to cash back. Its been 5 weeks I have not received cashback seems it will take more than my contract term of 12 months after going through all reviews. Its my fault when everyone is offering reasonable cash back I should have selected after going through reviews. I would not suggest to anyone to opt Sky from my experience.
  sripriya | 03 Dec 2014 Report Abuse
 
Hi there, I can see that your transaction has now progressed to payable for you but I do apologise that this took longer than expected. I hope you have something nice planned with the cashback. Best wishes, TopCashback

TopCashback
 
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Ordered on 30th july. Paid today! Thanks top cash back!
  vicki1701 | 02 Dec 2014 Report Abuse
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UPDATE on my previous review. 14 weeks and they have finally paid hope this helps someone
  cherryrowlands | 02 Dec 2014 Report Abuse
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Been waiting since 24th sept for cash back thought I would of got it just in time for Xmas ???????? can't fault the broadband and TV package tho
  Sarmarcarhar_ | 29 Nov 2014 Report Abuse
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Still waiting for £170 cashback 4 months after placing the order. Impossible to raise this with topcashback or get any info on when it will be paid Ever get the feeling you have been cheated!
  bingthebudgie | 27 Nov 2014 Report Abuse
 
Hi, please do not be concerned, this has not far passed its estimate so could you kindly allow this to continue to progress for a few weeks more? As soon as the cashback has come through, this will be applied to your account and you can always contact us on a support ticket if you have any questions at all. Best wishes, TopCashback

TopCashback
 
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I been waiting 13 weeks now and still nothing : ( , was hoping on getting it before xmas
  dazaboy | 25 Nov 2014 Report Abuse
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its the payable estimated date today and nothing, was relying on this payment to buy a big xmas present. won't hold my breath after reading others comments on sky cashback. disappointing as all other merchants i have bought from have paid :-(
  cherryrowlands | 25 Nov 2014 Report Abuse
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Says average 13 week payout but have been waiting 35 weeks so far!!
  sexkytten | 24 Nov 2014 Report Abuse
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Been waiting nearly 15 weeks still no sign. Average waiting time 12 weeks? Since then sky had had nearly 180 from me. Wish id gone direct ti sky as would have at least had the vouchers they sent but no vouchers or cashbak :(
  | 21 Nov 2014 Report Abuse
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Have given this a high rating so it can be seen by others before carrying out the transaction.I have been pushed from pillar to post about the payout from this merchant.I have asked why when others who carried out their transaction the same time as me have been paid their cashback weeks ago!All they say is mine had been missed and I have to leave it another 8 to 12 weeks!This is a joke that others get and some dont.Yes its a great cashback amount but you will have to either fight for it or be prepared to wait forever for it!
  christine2510 | 21 Nov 2014 Report Abuse
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Refused cashback even though I went through link, provided Sky with my Sky account number and everything. Was counting on cashback to make a Sky a viable option with tight household budgets, I know not guaranteed but Sky had no reason to decline cashback
  Red_Bull | 21 Nov 2014 Report Abuse
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Been over 15 weeks now for my money to come through. Quite disapointed as it was one of the main reasons I switched deals. Reading other reviews doesn't fill me with much confidence either
  | 21 Nov 2014 Report Abuse
 
Hi there,please do not be concerned, I can see that your transaction has not yet passed the estimated payable speed provided, could you kindly allow this to continue to progress? As soon as the cashback has come through though, you will see this applied to your account. Best wishes, Samantha

TopCashback
 
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Purchase never tracked, raised claim, 6 weeks later receive automated generic email saying rejected. No attempt to ask me additional info to try and sort it out, nothing. Hardly The 'priority customer care' I pay £5 a year for! Never had any probs with tcb before earning over £1200 to date so very disappointed.
  pauled | 18 Nov 2014 Report Abuse
 
Hi there, I am sorry to hear that your claim has been declined, we will always do our best to provide you with a positive resolution but the retailers decision is final I'm afraid. I hope that you go on to see your next transaction track more successfully for you. Kind regards, TopCashback

TopCashback
 
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Sky are so frustrating as i still haven't received my cash back and this was the only reason i went with sky in the first place, give me strength. avoid at all cost
  | 17 Nov 2014 Report Abuse
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Bought my product in March this year. Sky says 13 weeks approx for cash back. It has now been 8 MONTHS. Will I ever see this cash back? It is looking highly unlikely! I am though forever optimistic.
  Sonia_Dunne | 17 Nov 2014 Report Abuse
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Never pay out ridiculous absolute con! Used on mums account never paid out either!! Don't bother
  | 17 Nov 2014 Report Abuse
 
Hi there, it looks as though you have experienced an untracked transaction, we would be happy to look into getting this tracking as expected for you and so that we can do this, could you lodge a claim for this via the Customer Care section of your account? Many thanks, TopCashback

TopCashback
 
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This is the second purchase I have made from Sky through topcashback, I cannot fault Sky as they delivered my £100 Tesco voucher very promptly, the cashback however is another matter. It gets confirmed after your first direct debit and then you have to wait way past the 13 weeks estimate my last transaction took over 20 weeks. I shan't hold my breath on this one being paid before Christmas.
  taramorg23 | 16 Nov 2014 Report Abuse
 
Hi there, I can see that your transaction is estimated to become payable in around 7 weeks, however, please do remember that this is just an estimate based on the merchants previous payout speeds so we do ask that you kindly allow around a further 4-6 weeks on top of this for the cashback to be received. Thank you for your patience in the meantime. Best wishes, TopCashback

TopCashback
 
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Abysmal cashback processing. Joined in June, cashback has sat as confirmed for months without ever moving to payable. We've been patient in waiting and now discovered through the help system on topcashback that it was too long ago to chase up. Very poor, best to avoid!
  jules_chichester | 15 Nov 2014 Report Abuse
 
Hi there, as this is tracking as expected, then you will not need to lodge a claim for this but if you could get in touch with a member of our Customer Care Team on a support ticket, we would be happy to take a look into this for you. Kind regards, TopCashback

TopCashback
 
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I have clicked through to sky on 2 occasions recently and both tracked and payable at 0.00 Don't think I will bother again. And one of the offers was if you upgraded to sky sports you would get broadband unlimited for free. Only just realised I'm paying full price so rang up and now they are saying the offer was half price .
  Lotties101 | 13 Nov 2014 Report Abuse
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Cash back was confirmed back in July still currently awaiting for the payment, which seems to be the case with many others. Was hoping to receive this cash back in time fro Christmas but it seems highly unlikely. Would be nice to get an update as to when it's likely I'll receive this.
  stephborrill | 12 Nov 2014 Report Abuse
 
Hi there, transactions made in July would be estimated to have become payable at the very end of October, however, these are just estimates based on the merchants previous payout speeds so we do ask that members allow a further 4-6 weeks from this time for their transaction to progress. If this has not become payable for you come then though, could you get in touch with our Customer Care Team on a support ticket? We can then look into this further for you. Many thanks, TopCashback

TopCashback
 
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Tracked and Confirmed at £0.00 on 31 October 2013! Still not updated to the correct amount of £60 over a year later!
  | 11 Nov 2014 Report Abuse
 
Hi there, could you get in touch with our Customer Care Team regarding this? We can go through lodging a claim for this with you and hopefully, get any expected amounts to you. Best wishes, TopCashback

TopCashback
 
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Ordered Sky broadband in June and as far as I remember TCB went to confirmed reasonably quickly. The estimated payable date has been 13 weeks since ordering, which came up 2 months ago. Very poor service from Sky to leave customers waiting so long for their cashback. It's disappointing that TCB is not able to provide further details and updates as to what is going as as we are left in the dark for a considerable amount of money.
  willingale | 10 Nov 2014 Report Abuse
 
Hi there, the estimated payable speed does not count down so to speak, this will be 13 weeks from the date that you made your purchase. Sometimes, it can take longer than expected for the cashback to come through as we are only able to provide estimates, but please be assured that once this has been received, you will see your account updated to reflect this. You can always get in touch with us on a support ticket if you have any questions at all in the meantime. Best wishes, TopCashback

TopCashback
 
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This has been a joke seems to be a majority that are unhappy with the service received. I carried out the transaction back in July and had growing concerns when the payment was taking an age to become confirmed.Questioned topcash back and it finally became confirmed and told it would become payable quickly.When I questioned again I was told would take up to another 8 weeks! If the customer services cant agree on time scales what hope do I have of getting my cash back payed out any time soon.Will not be telling anyone to use this site as it has not been as easy or quick as I was lead to believe by customer services.
  christine2510 | 04 Nov 2014 Report Abuse
 
Hi there, these transactions can take just over 3 months to progress to payable, however, these are just estimates based on the merchants previous payout speeds so we do ask that you kindly allow around a further 4-6 weeks from this estimate for the cashback to be produced. Thank you for your patience and we would be happy to answer any questions that you have in the meantime. Best wishes, TopCashback

TopCashback
 
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Cash back still not payable.. Signed up in July. Disappointed as changed provider for this good deal thinking money would come in handy towards Christmas presses :-(
  proctor178 | 04 Nov 2014 Report Abuse
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Took out Sky on 7th June, took til 7th Oct to confirm, cashback, now saying it could take a further 13 weeks til I get the money. Great service from Sky and TopCashBack but only use if you dont mind waiting for the money.
  Cas1980 | 03 Nov 2014 Report Abuse
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