Get up to £130.00 of your purchase back when you shop with Sky Broadband & TV Join TopCashback Free
Get up to £130.00 of your purchase back
when you shop with Sky Broadband & TV

Sky Broadband & TV Reviews

“Unbelievable — amazing service and products bought, and the fastest cashback ever” is how one TopCashback member described their experience after choosing to write a Sky Broadband review. They are far from being alone in singing the retailer’s praises as you will find plenty of other positive remarks in the Sky Broadband reviews below.

Most of the praise is reserved for how quickly members received their cashback, with some of the feedback including “tracked fine and paid out earlier than expected”, “fast tracking and, unbelievably, paid within weeks of service going live”, “tracked quickly and was also paid much faster than suggested” and “I have never had a problem receiving any cashback from Sky — very prompt”. While there is some negative feedback regarding cashback, you will also find comments praising Sky for their products and customer service. Take a look below and you will see remarks such as “first class product and service” and “best broadband supplier”.

Log in to review
Sky Broadband & TV Reviews
friend icon
Ordered Sky broadband in June and as far as I remember TCB went to confirmed reasonably quickly. The estimated payable date has been 13 weeks since ordering, which came up 2 months ago. Very poor service from Sky to leave customers waiting so long for their cashback. It's disappointing that TCB is not able to provide further details and updates as to what is going as as we are left in the dark for a considerable amount of money.
  willingale | 10 Nov 2014 Report Abuse
 
Hi there, the estimated payable speed does not count down so to speak, this will be 13 weeks from the date that you made your purchase. Sometimes, it can take longer than expected for the cashback to come through as we are only able to provide estimates, but please be assured that once this has been received, you will see your account updated to reflect this. You can always get in touch with us on a support ticket if you have any questions at all in the meantime. Best wishes, TopCashback

TopCashback
 
friend icon
This has been a joke seems to be a majority that are unhappy with the service received. I carried out the transaction back in July and had growing concerns when the payment was taking an age to become confirmed.Questioned topcash back and it finally became confirmed and told it would become payable quickly.When I questioned again I was told would take up to another 8 weeks! If the customer services cant agree on time scales what hope do I have of getting my cash back payed out any time soon.Will not be telling anyone to use this site as it has not been as easy or quick as I was lead to believe by customer services.
  christine2510 | 04 Nov 2014 Report Abuse
 
Hi there, these transactions can take just over 3 months to progress to payable, however, these are just estimates based on the merchants previous payout speeds so we do ask that you kindly allow around a further 4-6 weeks from this estimate for the cashback to be produced. Thank you for your patience and we would be happy to answer any questions that you have in the meantime. Best wishes, TopCashback

TopCashback
 
friend icon
Cash back still not payable.. Signed up in July. Disappointed as changed provider for this good deal thinking money would come in handy towards Christmas presses :-(
  proctor178 | 04 Nov 2014 Report Abuse
friend icon
Took out Sky on 7th June, took til 7th Oct to confirm, cashback, now saying it could take a further 13 weeks til I get the money. Great service from Sky and TopCashBack but only use if you dont mind waiting for the money.
  Cas1980 | 03 Nov 2014 Report Abuse
friend icon
Got my sky tv through top cash back and my cash back is still not payable after my estimated date. Ordered it on 1st August and it's now nov. Looking like I'm not getting it!!!
  | 03 Nov 2014 Report Abuse
friend icon
All of my cashback transactions with Sky have been declined and for no valid reason. Never again. These scammers should be removed from this site.
  notahappybunny | 27 Oct 2014 Report Abuse
 
Hi there, I am sorry to see this has declined for you, could you lodge a claim via the Customer Care section of your account so that we can take a look into getting this overturned for you? Kind regards, TopCashback

TopCashback
 
friend icon
Another 5 star for the reasons above. 2 weeks past the estimated payable date! Any chance of looking into this? Will it ever be paid?
  | 26 Oct 2014 Report Abuse
friend icon
Hi, My cashback has been in 'Confirmed' stage for 17 weeks!!! Though i am still hopeful that one day it will move to 'Payable' stage as well in near future. Now SKY has increased the price as well which is fine given the service is overall good. I hope TCB will try to improve the cashback speed.
  abhishekifmr | 25 Oct 2014 Report Abuse
 
Hi there, it can sometimes take longer than estimated for the cashback to come through as we are only able to base the estimated payable speed on the previous payable speed of these transactions. Hopefully, it will not be too much more of a wait for you and you will see your account updated as soon as this amount has come through. Kind regards, TopCashback

TopCashback
 
friend icon
I don't normally leave reviews, but I purchased a simple phone line and broadback package in May 2014 and to date it hasn't even been tracked.
  em33 | 24 Oct 2014 Report Abuse
friend icon
Really pleased with the service from sky. Although still waiting since June for topcashback to become payable. I am confident it wont be long. Great experience.
  nikki1305 | 23 Oct 2014 Report Abuse
friend icon
ordered sky tv last night and no order tracked, submitted claim.
  staking | 23 Oct 2014 Report Abuse
friend icon
Been waiting for over 8 months now and my transaction is only showing as tracked at £0.00, its pretty poor service topcashback they don't seem to care.
  james | 22 Oct 2014 Report Abuse
 
Hi there, if your transaction has gone on to confirm at 0.00, could you kindly lodge a claim for this so that we can look into getting this tracking at the amount expected? If your transaction was made over 100 days ago though, could you get in touch via a support ticket so that we can get this limit overridden for you? Many thanks, TopCashback

TopCashback
 
friend icon
I an yet another topcashback customer waiting for cashback from Sky.....took out on 7 June, expected 13 weeks, then was told 30th September. now its 7th October and not even been confirmed. Very disappointing! Have used Topcashback a few times and never had any issues, and really enjoying having Sky, just disappointed with how long it is taking for the cashback to even be confirmed, I'll then probably be waiting a few weeks for it to payable!
  Cas1980 | 07 Oct 2014 Report Abuse
 
Hi, I can assure you that this is something that is receiving the attention of the network and hopefully, this goes on to progress for you soon. I do apologise for the time that his has taken so far but your patience is very much appreciated. Best wishes, TopCashback

TopCashback
 
friend icon
Switched from plusnet to sky broadband as plusnet upload speed is horrible. Cashback didn't track initially but after putting in missing chasback claim it finally tracked after few months. so although delayed but am to see cashback has been paid as well as broadband is decent. Happy to use services of topcashback.
  ckumarq | 04 Oct 2014 Report Abuse
friend icon
Been waiting since February and now it's disappeared from my account altogether. Can't make a claim as it's over 100 days old apparently. Was promised that it would be looked into on two occasions and heard nothing. If someone could help that would be great but it looks like the offer was completely false advertising.
  | 02 Oct 2014 Report Abuse
friend icon
My cashback has been in 'pending' for 18 weeks!!! Also within the first few weeks of joining sky they had a price increase!! Please be careful! And don't count on getting your cashback anytime soon!!
  | 02 Oct 2014 Report Abuse
friend icon
Waiting 4 months and counting. What a waste of time. Confirmed straight away but doesn't seen to ever become payable.
  Laurafarmer | 01 Oct 2014 Report Abuse
 
Hi there, sometimes it can take longer for the cashback to come through than estimated, but please be assured that as soon as the cashback has been received, your account will be updated to reflect this. Thank you for your continued patience. Best wishes, TopCashback

TopCashback
 
friend icon
26 weeks tracking and still waiting. Extremely slow. Topcashback does not give me an option to chase them up, I'm now stuck for my cashback.
  dreri | 30 Sep 2014 Report Abuse
 
Hi there, We do rely on the cashback being received before we can pass this on to our members and I do apologise that this has taken longer than estimated so far. Please be assured that as soon as we have received the cashback, you will see your account updated to reflect this. Kind regards, TopCashback

TopCashback
 
friend icon
Feeling annoyed with sky's tcb too. Into my 15th week of waiting :( I did quickly receive my £125 pre paid Mastercard however since joining in June I have had two price increases. Feeling rather cheated.
  staceyscott56 | 26 Sep 2014 Report Abuse
 
Hi there, We do try to be as accurate as possible with our estimates by basing these on how quickly the merchant has produced the cashback in the past, but as these are only estimates, sometimes it can take longer for the cashback to come through. Please be assured that as soon as we have received the cashback for your transaction, your account will be updated to reflect this. Best wishes, TopCashback

TopCashback
 
friend icon
Like others giving this a five star rating so that it is seen. I've previously claimed cashback from Sky Existing Customer when I purchased their broadband package. The claim took a ridiculously long time to become payable, but it did in the end (about 6 months). My latest experience is that on taking out the Family HD Bundle my £50 cashback tracked but was rejected with no reason 2 months later. Being honest, I wouldn't bother with the Sky Existing Customer deals, just to much hassle and not impressed at all with Sky (no fault of TopCashback)
  Dougieb | 26 Sep 2014 Report Abuse
friend icon
It is all good
  YEOOF1977 | 19 Sep 2014 Report Abuse
friend icon
Tracked at 105 to start with but changed to correct amount (205) today. However still not payable..hopefully dont have another 13 week wait as the amount just got changed today, as it has now been 13 weeks since order went through and its my partners birthday next week and it would be nice to have the extra cash for then :)
  Lily55 | 18 Sep 2014 Report Abuse
friend icon
Topcashback didn't give me the £125 it clearly stated on the sales link. It's taken me 3 months to chase my complaint and even then I only got £115 :( Now my payment of £115 is confirmed, it says I have to wait up to another 90 days to become payable.
  | 17 Sep 2014 Report Abuse
 
Hi there, I am sorry to hear that you did not receive the full amount expected, this decision is ultimately down to the retailer I'm afraid. Hopefully though, you see your £115 become payable for you soon! Best wishes, TopCashback

TopCashback
 
friend icon
Cashback tracked at £90 instead of £100.
  iansandford | 16 Sep 2014 Report Abuse
friend icon
I subscribed in Mid March for the Broadband + Sky Talk package (£106 cashback). 6 months have now passed and this is still in "Pending"...! Topcashback service is very bad and they do nothing apart waiting from the merchant... Please, CHASE them.. Regards,
  ThibautFra | 16 Sep 2014 Report Abuse
 
Hi there, Please be assured that his is being looked into by the merchants network and hopefully, you see this start to progress for you soon! Your continued patience with this is greatly appreciated. Best wishes, TopCashback

TopCashback
 
1...4243444546...54      View:   2550100