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Sky Broadband & TV Reviews

“Unbelievable — amazing service and products bought, and the fastest cashback ever” is how one TopCashback member described their experience after choosing to write a Sky Broadband review. They are far from being alone in singing the retailer’s praises as you will find plenty of other positive remarks in the Sky Broadband reviews below.

Most of the praise is reserved for how quickly members received their cashback, with some of the feedback including “tracked fine and paid out earlier than expected”, “fast tracking and, unbelievably, paid within weeks of service going live”, “tracked quickly and was also paid much faster than suggested” and “I have never had a problem receiving any cashback from Sky — very prompt”. While there is some negative feedback regarding cashback, you will also find comments praising Sky for their products and customer service. Take a look below and you will see remarks such as “first class product and service” and “best broadband supplier”.

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Sky Broadband & TV Reviews
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Tracked instantly, confirmed within 2 weeks, however it's now been 20 weeks and seems plenty of people are in the same boat. With nothing but the same message coming back form TCB. 13 weeks is obviously a big underestimate of payment time.
  gambogaz1 | 04 Jul 2014 Report Abuse
 
Hi there, I do apologise that this is taking longer to progress than we had hoped, we do try to be as accurate with our estimates as possible but sometimes, as we are only able to base the estimates on the merchants previous payout speeds, it can take longer for the cashback to come through. Please be assured that as soon as we receive the expected cashback, your account will be updated to reflect this. Thank you for your continued patience. Kind regards, TopCashback

TopCashback
 
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Bit more positive news my cashback has been confirmed took around 17 weeks
  Beckluke88 | 04 Jul 2014 Report Abuse
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15 weeks no cashback or voucher.only reason we signed up for it. Sky really need to sort this out.If not will cancel contract
  billyfarr | 03 Jul 2014 Report Abuse
 
Hi there, I do apologise that there has not been any further progression with your transaction, please be assured that as soon as the cashback comes through, this will be applied to your account and hopefully, we can get this to you as quickly as possible. Thank you for your continued patience. Kind regards, TopCashback

TopCashback
 
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Still waiting for cashback to become payable 4 months after installation. Hurry up Sky!
  taramorg23 | 02 Jul 2014 Report Abuse
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Brought 27th January - still no cashback. Submitted a Help ticket. TCB said it was only recently confirmed, can I wait a bit longer? So 6 weeks of confirmed status is recent is it?
  | 27 Jun 2014 Report Abuse
 
Hi there, I am sorry to hear that this has still not progressed for you, sometimes it can take longer for the cashback to be produced as we are only able to provide estimates based on the previous payout speed of the merchant. We would hope to see this come through for you soon and once received, you will see your account updated to reflect this. Thank you for your patience while this progresses. Kind regards, TopCashback

TopCashback
 
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IS TOP CASH BACK GOING TO DO SOMETHING ABOUT OUR MISSING CASHBACK FROM SKY OR JUST KEEP POSITING THE SAME MESSAGE...
  lexiesummer | 24 Jun 2014 Report Abuse
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Ordered on 17th May, installed 4th June. Great service from Sky, very pleased with product. £75 tesco voucher received on 20th June. Cashback showing as confirmed on 21st June. We shall see if it ever becomes payable. However, pleased with service, discounts on package and Tesco vouchers, will be even more chuffed if I do get the cashback as well. Will update later if it is ever received.
  | 23 Jun 2014 Report Abuse
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Purchased 6 th February still no cashback!!!
  Beckluke88 | 23 Jun 2014 Report Abuse
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19 weeks today since I placed my order and cashback still not paid despite estimated payable speed of 13 weeks. 6 weeks past that date and still waiting :/ No emails, no updates, no help in Help section apart from being told to wait. Not cool.
  avagreen | 21 Jun 2014 Report Abuse
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Same here, purchased in Feb, still waiting for cashback. This is the longest cashback I have ever waited!
  icerabbit | 20 Jun 2014 Report Abuse
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its been 17 weeks with me and still no cashback done my order on 22nd of febuary.. cashback as come in this month for transactions in febuary but it looks like mine was not in there as wrote to topcashback and told me to wait a few more weeks.
  joanne33 | 19 Jun 2014 Report Abuse
 
Hi there, I do apologise that you are yet to receive your cashback and that it has taken longer than estimated. We do try to be as accurate as we can with the estimates that we provide , however, we are reliant on this amount being received from the retailer before we can pass this on to the member. Please be assured that once the funds have been received, you will see your account updated to reflect this. Thank you for your patience. Kind regards, TopCashback

TopCashback
 
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still not had my cashback.... past 14 weeks now... ill keep updating to let everyone know how long it takes.... so you can judge for yourself if top cash back is any good as there are other cash back sites to join
  lexiesummer | 18 Jun 2014 Report Abuse
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Please Don't review Sky Tv product , review the top cash experience, check out the low ratings first, you will not get any cash back.
  stratocaster | 13 Jun 2014 Report Abuse
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Dispicable company, despicable customer services, if you do get any cash back it will be downgraded, you will never get your voucher, Any problemss with Sky you will be on the phone for days not just hours.
  stratocaster | 13 Jun 2014 Report Abuse
 
Hi there, I am sorry to hear that you feel this way, have you been able to resolve your query with Sky? If not, our Customer Care Team would be happy to see if there is anything that we can do to be of help. Kind regards, TopCashback

TopCashback
 
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Tried a whole of Broadband services but came back to Sky as they offer one of the best! Maybe not in terms of customer service, but I never needed them. As for cash back, it all tracked well but took a long long time to pay out. Probably about 6+ months!
  ricoshay | 11 Jun 2014 Report Abuse
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Ok, so Finially will leave my review..... I upgraded to Sky Fibre last Febuary, not Febuary past but Febuary 2012. I find skys service excellent, their broadband is fast and customer service good also. However, 1 year and 4 months later I am STILL waiting on my cashback.... this I find unacceptable.
  Donki | 11 Jun 2014 Report Abuse
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18 weeks on and still waiting for cashback! Readng reviews that others have received theirs much quicker. When contacting top cashback, you get the same standard answer. Not at all happy.
  | 09 Jun 2014 Report Abuse
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another one here, installed on the 27th Feb so has passed the average cash back date......so looking back through these reviews and everyone saying the same thing surely your averages are wrong? i dont understand how the information says We last received a payment from this merchant during April 2014, for transactions in January 2014......its now June!? im pretty sure that has changed also as i recall seeing it say received May for Feb as i was wondering why mine wasnt included. still a great deal just dont expect the cash back in a hurry
  mickwitt | 09 Jun 2014 Report Abuse
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Happy with the product and with the level of cashback but disappointed it's now week 18 and cashback shown as confirmed but not yet payable. I get that it isn't TCB's fault and that the 13 weeks is a guide/estimate but frustrating to see others paid on here while I'm still waiting. Accept I have to be patient since the value is good but disappointing a major company is so slow.
  | 08 Jun 2014 Report Abuse
 
Hi there, Thank you very much for your patience, it is greatly appreciated. Please let me assure you that as soon as we receive the cashback for your transaction, you will see this reflected in your account. Hopefully you are not having to wait too much longer. Kind regards, TopCashback

TopCashback
 
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Be warned, been 17 weeks now, is confirmed but just sitting there for nearly 5 months!
  tonyh78 | 07 Jun 2014 Report Abuse
 
Hi there, I am sorry to hear that this has just passed the estimated payable speed, we are only able to provide estimates based on the previous payout speed of the merchant so it can sometimes take that bit longer for the cashback to come through, but please be assured that once received, you will see this amount applied to your account right away. Hopefully it is not going to be too much longer. Kind regards, TopCashback

TopCashback
 
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Rated as 5 so this is seen and others can be warned. I was supposed to get £100 m&s voucher and cashback...not received either. This is 14 weeks later, very disappointed, only switched for the cashback as a cracking deal! Keep emailing sky and get no response not very happy.
  u724995 | 06 Jun 2014 Report Abuse
 
Hi there, I am sorry to hear that you are yet to receive your vouchers, as we are only able to assist with the cashback side of your transaction, there is little that we can do to be of assistance regarding this, but I hope that the merchant responds to you soon and is able to resolve this matter for you. Kind regards, TopCashback

TopCashback
 
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I was hoping to get the cashback, within three months, but its now June and nothing, SKY has been really slow with this. I had it installed in January, maybe I will get by the time it makes one year!!!! Topcashback is great, nothing to fault them.
  Maxwellfm | 06 Jun 2014 Report Abuse
 
Hi there, I do apologise that you have not yet seen this progress for you. It can on occasion take longer than estimated as we are only able to base the payable speed on how quickly the cashback has been produced in the past, however, I would hope that you are not waiting too much longer for this to become payable for you. Kind regards, TopCashback

TopCashback
 
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Very disappointed with Sky. Cashback should have been available by now after waiting 5 months. What actions are taken by TopCashback on vendors who delay payments for no reason?
  Nimster | 06 Jun 2014 Report Abuse
 
Hi there, It is dependent on how far past the estimated payable speed provided your transaction is. As we are only able to provide estimates based on the previous payout speed of the merchant, it can on occasion take longer for the cashback to come through, so we do ask that you kindly allow a further 4-6 weeks for this to progress. Please be assured that as soon as we have received the cashback for you transaction, you will see this applied to your account. Kind regards, TopCashback

TopCashback
 
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the cash back for sky is taking to long to sort out.. i only joined through top cash back to get the sky cash back offer But it seems that top cash back don't pay. my cash back is confirmed but hasnt been made payable and reading the other reviews i doubt ill receive my cash back
  lexiesummer | 05 Jun 2014 Report Abuse
 
Hi there, Has your transaction passed the estimated payable speed provided on your account? These are only estimates based on the previous payout speed of the merchant so we do ask that members allow a further 4-6 weeks for their cashback to progress after this time. I can assure you that you will see your account updated as soon as the cashback for your transaction has been received. Kind regards, TopCashback

TopCashback
 
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Have been waiting over 11 months for my cashback now and have still not received anything. It was initially confirmed and after a number of months the amount went to 0.00. A manual cashback claim was raised and has now passed the estimated payable date and still no sign of the money. A quick glance through the comments and reviews shows this is a very common issue, so no idea how they can state a 99% satisfaction rate!
  conmck82 | 05 Jun 2014 Report Abuse
 
Hi there, I am sorry to hear that this has not yet further progressed for you, we do try to be as accurate with the estimated payable speed as possible however, this is just an estimate and it can on occasion, take longer for the cashback to come through. Please be assured that as soon as this amount has been received, you will see this reflected in your account. Kind regards, TopCashback

TopCashback
 
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