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Staples Reviews

Reviews and experiences from TopCashback members who have shopped with Staples. Log in to review

Staples Reviews
	Have not received any cashback. Have put a query through since December and still not received anything. would not use them again as cashback not received.
	sophy \| 04 Feb 2014 Report Abuse
	Have not received any cashback. Have put a query through since December and still not received anything. would not use them again as cashback not received.
	sophy \| 04 Feb 2014 Report Abuse
	same as others here, went through topcashback but no cashback given as claim rejected, and no reason given, even worse is that topcashback always back the retailer saying there will be "solid reasons". so poor service from both.
	chrismann52 \| 03 Feb 2014 Report Abuse
	My first and only time to purchase online with Staples. I made a legitimate claim for a purchase 11 months ago and this month Staples turned down my cashback claim with no reason at all. Maybe Staples should realise that there are plenty of other online stores out there with comparable merchandise. I would think they would want to keep all their customers satisfied. I would think that they are breaking trading standard laws by offering cashback on purchases and then failing to honour them. Very poor show!
	scanner1 \| 24 Jan 2014 Report Abuse
	Very, very poor. Purchase did not track and claim rejected without reason. Took the 8 months to even bother to do this. In addition to this now they have my contact details mail is flooded with Staples' junk and spam despite ticking "no" to any offers or mailing lists. Avoid.
	philockenden \| 15 Jan 2014 Report Abuse
	all my items tracked and paid in the past but all my transactions since July have not been paid even though they have been confirmed for ages. How long are we expected to wait for cash backs? It is now January and the purchases started from July.
	cleo555 \| 07 Jan 2014 Report Abuse
	Bought 2 times from Staples in the past few months, neither have tracked. Have lodged claims but heard nothing back.
	dmaddison \| 16 Dec 2013 Report Abuse
	I've purchased a couple of items from Staples Online now through TopCashback and neither purchase has tracked. The Merchants '4 Star' rating is misleading as although the products are generally good value and quality the Cashback experience is certainly lacking. Beware.
	Squeezy18 \| 14 Dec 2013 Report Abuse
	Bought a product in June which didn't track (even though the code given by TopCashBack was accepted and worked). Lodged cashback claim on time and 6 months later there is still no response from the company. I note that the last payment was made in Aug 13 for transactions in June 13 and it is now Dec 13. Obviously this company is not interested in TopCashBack customers...
	Anthony_Keys \| 10 Dec 2013 Report Abuse
	I have stopped using Staples as none of my purchases ever track for payment.
	\| 29 Nov 2013 Report Abuse
	Recommend avoiding this merchant. I ordered a filing cabinet which turned out to be the wrong colour when it was delivered. The cashback wasn't paid and I lodged a claim. Six months later TCB responded to say the merchant had turned down my claim without reason.
	\| 29 Nov 2013 Report Abuse
	Cashback experience very poor. By tcb's stats they haven't paid anything to tcb since August which is obviously rubbish. On top of that, it is not ideal that tcb are still displaying an estimated payable date as 9 weeks - obviously not true if they haven't had anything from staples since August (and that was for purchases in June!). Staples store itself is fine and I am generally happy with the product I bought. Shame that they are not paying up on their cashback. I am having a similar experience on another cashback site re staples cashback, so the company is clearly to blame.
	\| 25 Nov 2013 Report Abuse
	Same as other recent comments on Staples, they are not tracking any sales from April 13 onwards. I still have 3 long outstanding claims with Staples from TCB and 3 from QuXXXX. TCB's own statistics will show that Staples last payment was in August 13. So they have not paying anything out in the last 2 months. Perhaps TCB should have some policy on put pressure on Staples to pay up or stop offering big cashback.
	D8king \| 24 Oct 2013 Report Abuse
	I have used Staples for several years and up to April this year the cashback always tracked and paid very quickly. However, since april I have made 6/7 purchases from Staples and have had to issue claims for each one as no cashback has tracked. Unhappy with Staples.
	Estateprincess \| 23 Oct 2013 Report Abuse
	Items purchased in December 2012. Still waiting for response for cashback claim in August 2013.
	RJ01 \| 12 Aug 2013 Report Abuse
	Always tracks, always paid, always great service. Would recommend Staples via TCB to anyone!
	Anflex \| 25 Jul 2013 Report Abuse
	No cashback received fom purchase - shows 0.00
	\| 26 Apr 2013 Report Abuse
	Item was supplied faulty and was exchanged for another. Unfortunately, this seems to have cancelled the cashback eligibility. Despite me lodging a claim, Staples refuse to pay.
	Gloomendoom \| 11 Apr 2013 Report Abuse
	Very impressed - cashback tracked within an hour of ordering.
	welshscot \| 03 Feb 2013 Report Abuse
	Cashback put £nil value put a claim in and nothing. Will not be ordering from them again will use other suppliers.
	\| 21 Dec 2012 Report Abuse
	Item arrived quickly and was exactly what I ordered. However, cashback was declined as they wrongly claim (a whole year later) that I cancelled the order and never paid.
	Chandy32 \| 15 Nov 2012 Report Abuse
	All delivered on time without any fuss
	Deeping \| 16 Aug 2012 Report Abuse
	All good no problems quick cashback allocation
	sam48brent \| 04 Jun 2012 Report Abuse
	Bought 3 times from staples in the past few months. Only one of them we tracked (the lowest amount of the 3). Lodge a claim heard nothing back.
	\| 13 May 2012 Report Abuse
	Highly recommended. Ordered my items at 4pm yesterday, they arrived before 8am this morning. Good rate of cashback too which was pending within 2 hours of ordering. Will definately use again.
	Stoneysgirl \| 01 May 2012 Report Abuse

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